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Advancing to the next level
Rick Leary, Chief Executive Officer
January 10, 2019
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Contents
1. TTC at a glance2. Building on accomplishments3. Key challenges4. Vision forward5. Working together
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TTC at a glance
28,000people per hour on Line 1
85%of Greater Toronto Area transit ridership
2,900people per hour King streetcar
subwayserviceevery 2 to 6 minutes
Half billiontrips per year
1.7 millioncustomers carriedeach business day
3rd largesttransit agency in North America
15,000+Wheel-Trans rides on peak days
4 million+Wheel-Trans rides per year
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TTC at a glance – accessibility
Accessiblevehiclesincluding kneeling buses with ramps and low-floor streetcars
Station elevatorsin 45 stations and growing
Priority seatingon every vehicle, as well as flip-down seats on new buses
Wheel-TransPre-booked, accessible transportation for registrants with disabilities
TTC Family of ServicesIntegrating Wheel-Trans service with accessible bus, streetcar and subway service for a seamless multi-modal trip.
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TTC at a glance – busiest streetcar routesKing 84,000 customer trips per day
Queen 55,100 customer trips per day
Spadina 40,000 customer trips per day
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TTC at a glance – busiest bus corridorsFinch East 54,800 customer trips per day
Finch West 47,300 customer trips per day
Eglinton East/Morningside/Meadowvale 41,000 customer trips per day
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350
370
390
410
430
450
470
490
510
530
550
1995 1997 1999 2001 2003 2005 2007 2009 2011 2013 2015 2017
TTC at a glance - Revenue ridership 1995-2017, millions
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Operating budget 2018
January 11, 2019
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Capital budget (Funded, 2018-2027)
January 11, 2019
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TTC at a glance – Workforce
15,000employees
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Building on accomplishments
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Building on Accomplishments
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Building on accomplishmentsPutting out the service we advertise
Nov. 28, 2018Nov. 29, 2017
+5subway trains in service in 2018
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Building on accomplishmentsNov. 28, 2018Nov. 29, 2017
+87buses in service in 2018
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Building on accomplishmentsNov. 29, 2017
Nov. 28, 2018
+56
streetcars/buses in service in 2018
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Building on accomplishments
service
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Building on accomplishments
“One year in - data deems King St. pilot project a success”
service
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Building on accomplishments
fleet
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Key challenges
Old Thinking
• “The only game in town”
• Insular thinking and behavior
• Not nimble or adaptable
• Disconnect between what we do
and what people need and want
Urban Network
Suburban Commuter
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City Building
• Official Plan
• Transit centric development
• Poverty reduction
• Vison Zero
• Transform TO
Key challengesCustomer Choice
• Customers versus Riders
• Mobility as a service
• Innovative and agile
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Fiscal Sustainability
• Limited options for revenue and funding
• Existing business model is increasingly unaffordable
• Need long-term capital & operating planning
• Disciplined project delivery
• Increase utilization of shared services
Partnerships
• City, Regional, Provincial, and Federal Governments
• Mobility and third-party partners
Key challenges
Annual Operating Budget 10-Year Capital Budget
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Key challenges – projects
• SAP• ATC• PRESTO• Bombardier• Station Transformation• Wheel-Trans Family of Services
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Key challenges – capacity
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CEO’s Vision forward
• Build the right competencies• Challenge status quo: short turns, bunching, King Pilot, etc.
• Improve asset condition• Reset KPIs• Verify and integrate fleet plans• Continuous improvement of safety and security
• Improve materials management• Enhance project management and accountability
Reinforce foundation
Respond to the immediate (day-to-day) and plan for the future
• Increase organizational efficiency and effectiveness
• Innovate for the long‐term• Change culture• Establish shared mobility model• Ensure customers have a choice• Integrate service • Increase capacity and ridership
Building for the future
&
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Vision forward – transit expansion
• Line 2 East Extension• Line 3 Relief Line• Line 1 Extension (Yonge)• Line 5 Eglinton• Line 6 Finch West
• Bloor/Yonge
* Future line names, route alignments and station/stop names are subject to change.
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Vision forward - people• Invest in people• Diversity and Inclusion –
reflect the communities we serve• Peer support program –
take care in tough times• Rewards & Recognition
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Working together – what to expect in 2019
• 2019 Budget/Capital Investment Plan
• Five year service plan and fare policy
• Five year accessibility plan • Line 1 capacity plan • Line 2 capacity plan• Subway asset ownership• Transformational Review• Mobility Strategy• Expansion
Fulsome informationRegular communicationShared governance sessionNo surprises
Clear directionOngoing dialogue