Ricoh UK
Sustainability
Report
2016 Performance
Update Supplement
ricoh.co.uk
Introduction
Chief Executive Officer’s Statement
Welcome to Ricoh UK’s 2016 sustainability performance update supplement, highlighting our economic, social and environmental achievements during Financial Year 2015.
This 12-month performance
update report is intended to
be read in conjunction with
our more detailed Ricoh UK
Sustainability Report 2015
which was published the
preceding year. The Ricoh
UK Sustainability Report
2015 describes in full detail
our Sustainability programmes
throughout Ricoh’s 3-year 18th
Mid-Term Plan across FY2014
through to FY2016.
Thank you for taking an interest in this report.
Phil Keoghan
Chief Executive Officer
Ricoh UK Limited
Key Sustainability Indicators
Integrity in Corporate Activities FY2015 Y/E 31/03/16
Turnover (£ million) £486.3
Average Customer Satisfaction (Marketii data) 88.6%
Average Net Promoter Score 53.0%
Number of Whistle Blowing Incidents 0
Marketplace Management Score from CR Index 97%
No.1Best-in-class
Customer
SatisfactionCorporate Activities 3
(FY) 0 (FY) 0 (FY) 0
Ricoh UK has achieved strong, consistent growth over the last five years through our core capabilities in Managed Document Services, Production Printing, Office Solutions, Business Process Services and IT Services.
Financial Highlights
£486.3m Sales
£19mNet Income
2,523Employees
5.0%Increase in
Average Net
Promoter Score
1.65%Increase in
Turnover
No.1*
MFD Market Share
No.1*Production Print Mono
Market Share
No.1*Production Print Colour
Market Share
*Infosource
Sales Net Income Net Assets(£000’s) (£000’s) (£000’s)
422,864
438,433
478,445
7,885
17,060
20,111
19,104
2012
2013
2014
2015
2016
4,492
463.070
2012
2013
2014
2015
2016486,258
2012
2013
2014
2015
2016
49,553
66,613
86,724
105,828
41,668
Key Sustainability Indicators
Respect for People FY2015 Y/E 31/03/16
Employee Engagement Employee Engagement Survey Response Rate 58%
Employee Engagement Rate (GES FY14 onwards) 85%
Employees Actively Engaged 48.2%
Workplace Management Score from CR Index 96%
Employee DevelopmentStaff Receiving Appraissal 87%
Average Training Days per FTE 2.37
E-learning modules completed 34,880
Learning Performance Institute (LPI) Scores 95%
Employees are Clear on Personal Objectives (EES question) 93%
Discuss Performance Regularly (EES question) 85%
4 People
Accidents and Absence
Accident Incidence Rate (AIR) per 1,000 Employees 0.7%
Accident Frequency Rate (AFR) per 100,000 hours worked 0.45
Reportable Incidents (RIDDOR) 4
Average employee sickness absence rates per FTE (days) 5.7
People Profile
Average Headcount 2,523
Average Employees Service (years) 12.0
% Female Workforce 23.80%
% Females at Management Level 18.70%
% Employee Turnover – Voluntary Attrition 9.10%
87% of staff have a formalised
annual appraisal
28% reduction in
Accident Incidence
Rate (AIR)
8%increase in
‘classroom’ training
25% reduction in
Accident Frequency
Rate (AFR)
34,880online learning
modules completed
33% reduction in
RIDDOR reportable
incidents
95%LPI score, continued
long-term improvement
April
12.0 years average
service length
23% increase in
Employee Engagement
9.1% Voluntary Attrition
consistently within
our target range of
>5% and <10%
People 5
Key Sustainability Indicators
Harmony with the Environment (absolute)
FY2015 Y/E 31/03/16
Total kg CO2e 8,059,806
Electricity – CO2 emissions (kg CO2e) 1,823,828
Gas – CO2 emissions (kg CO2e) 320,263
Flights – CO2 emissions (kg CO2e) 222,845
Train – CO2 emissions (kg CO2e) 93,091
Fuel – CO2 emissions (kg CO2e) 5,599,779
Business Travel (avg monthly kg CO2 per company car driver) 326.5
Commuting Travel (avg miles commute per car driver) 18.3
Environmental Management Score from CR Index 100%
Waste generated/disposed (tonnes) 529.1
Waste reused/recycled (tonnes) 529.1
Harmony with the Environment (relative to revenue)
FY2015
Total kg CO2e/£m revenue
Target kg CO2e/£m revenue (2% year-on-year)
Electricity – (kg CO2e/£m revenue)
Gas – (kg CO2e/£m revenue)
16,574
17,284
3,750
659
Flights – (kg CO2e/£m revenue)
Train – (kg CO2e/£m revenue)
458
191
Fuel – (kg CO2e/£m revenue) 11,515
6 Environment
4.5%reduction in total
Carbon Emissions
FY15 vs FY14
3.6%reduction in
Electricity Usage
FY15 vs FY14
17.1%increase in
Rail Travel
FY15 vs FY14
4.1%reduction in
Fuel Usage
FY15 vs FY14
6.0%improvement in
Carbon/Revenue
Efficiency
4.1%ahead of annual
Carbon Reduction
target
100%Waste Reuse/
Recycling
Key Sustainability Indicators
Harmony with Society FY2015 Y/E 31/03/16
Annual BITC CR Index Score 98%
Number of Employees involved in Community Volunteering 544
% of headcount involved in Community Volunteering 21.6%
Gifts In Kind Donations £108,975
Total Charity Event Donations £5,500
Total Funds Raised By Employees £103,568
Cost of Volunteering £44,491
Corporate Donations £32,454
Volunteering Event Costs £13,806
Leverage (not including funds raised by employees) £110,680
Total Charitable Donations £419,474
Community Management Score from CR Index 100%
98% 42% 28% 93% score in BITC CR Index; increase in increase in donations increase in
1% year-on-year increase. employees of goods/services funds raised
Ricoh in Top 8 companies
in the BITC CR Index
volunteering in kind by employees
£419,474Total funds
donated by Ricoh
9.3%increase in total
charitable contributions
£ £
Community 7
£103,568Funds raised by
Ricoh Employees
About Ricoh
Ricoh is a global technology company specialising in office imaging equipment,
production print solutions, document management systems and IT services.
Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and
regions. In the financial year ending March 2016, Ricoh Group had worldwide sales
of 2,209 billion yen (approx. 18.6 billion USD).
The majority of the company’s revenue comes from products, solutions and
services that improve the interaction between people and information. Ricoh also
produces award-winning digital cameras and specialised industrial products. It is
known for the quality of its technology, the exceptional standard of its customer
service and sustainability initiatives.
Under its corporate tagline, imagine. change. Ricoh helps companies transform
the way they work and harness the collective imagination of their employees.
For further information, please visit www.ricoh.co.uk
2016 Ricoh UK Ltd. All rights reserved. Replication of part or all of this document requires the express written permission of Ricoh UK Ltd ricoh.co.uk