Trends in Enterprise Cellular Network Data Usage2013 Survey Results
Survey OverviewMethodology• Conducted Q4, 2012
• 408 respondents▪ Networking professionals from variety of industries and agencies
▪ From organizations that use laptops, tablets, or smartphones with cellular data plans provided and paid for by the company
• Conducted jointly with Rysavy Research
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Survey OverviewKey Insights• Data deployments are critical
• Connectivity is the No. 1 concern
• Organizations need troubleshooting tools
• Organizations also need guidance for choosing carriers and gear
• There’s no definitive way to quantify cellular performance
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Survey Results
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Importance of Cellular Data Deployment
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How important is your cellular data deployment (i.e. using laptops, handhelds and tablets to remotely access corporate networks and applications) to the day-to-day operations of your organization?
Deployment Satisfaction
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How satisfied are you with the overall performance of your current cellular data deployment?
Top Concern
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What is your top concern regarding your cellular data deployment?
Troubleshooting Tools
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What tools, if any, do you use to troubleshoot and manage your cellular data deployment?
Common User Complaints
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What are the most common user complaints you receive regarding your cellular data deployment?
Difficulty in Troubleshooting
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Is it currently difficult to troubleshoot cellular data connectivity and coverage issues in the field?
Difficulty in Troubleshooting: Those that answered ‘No’
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As it’s not troubleshoot to troubleshoot dropped connections, what is the primary method you use to resolve connection drops in the field?
Difficulty in Troubleshooting: Those that answered ‘Yes’
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What makes it difficult to troubleshoot connectivity issues with your cellular data deployment?
Modem Selection
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What was the primary criteria you used to select the cellular modems you currently use?
Selecting a Carrier
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Do you find the process of selecting a carrier challenging?
Selecting a Carrier: Those that answered “No”
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As it’s not a challenge to select a carrier or carriers, what is the top criteria you use to select a carrier?
Selecting a Carrier: Those that answered “Yes”
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What makes selecting a carrier challenging?
Tracking Devices
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Do you find the process of tracking deployed cellular modems and their usage challenging?
Tracking Devices: Those that Answered “No”
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As it’s not challenging, what is the primary method you currently use to track the inventory and usage of cellular modems in the field?
Tracking Devices: Those that Answered “Yes”
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What makes tracking the inventory and usage of your cellular modems challenging?
Measurement
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Which items do you currently have a way of measuring?
Thank You