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Ivan Chu Chief Executive Cathay Pacific Airways
WILLIS IATA AAPA ASIA PACIFIC AVIATION INSURANCE CONFERENCE
1
Safety First, Quality Always
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Introduction
Strategies and Challenges
2
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A Home Carrier in Hong Kong
• Founded in 1946
• Based in Hong Kong
• 147 aircraft
• 202 destinations
• 22,000 staff
• More than 60k pax daily
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100.00%
45.00%
20.13% Public
Shareholders 29.99%
25.01%
4
Shareholding structure
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• Founded in 1985
• A member of the CX Group since 2006
• 41 aircraft
• 49 destinations worldwide
• 22 of them in the Mainland
• 3,300 staff
• More than 25k pax daily
6
Dragonair (KA)
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Founded in 1986
9 A300 Freighters, 3 B747-400 Converted Freighters
60% owned by CX, 40% by DHL
7
Air Hongkong (LD)
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Vogue
• 50th anniversary in 2014
• Airlines, hotels, clubs, shops…
• 28,044 tons = 6,000 elephants
• New factory(2016) - Biggest in Asia
8
As of Dec 2014
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Cathay Pacific Catering Services
• 100,000 meals daily
• 50,400m2 = 9 football fields!
• 65% market share
As of Dec 2014
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• 23 airline clients
• 48% of HKIA ramp handling
• 20% of HKIA pax handling
10
HK Airport Services Limited
As of Dec 2014
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An award-winning Lifestyle Reward Programme
11
Asia Miles
MEMBERS
7M
NON-AIR PARTNER
500 +
AIR PARTNER
25
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Cathay Pacific Skytrax World’s Best Airline
for the 4th year 12
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Dragonair Best Regional Airline by TTG
for the 5th year 13
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Where we sit – a lot of people!
A lot of people getting wealthier
A lot of people who want to travel
OPPORTUNITIES
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15 15
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20mins
20mins Hong Kong Zhuhai Macau Bridge
Proposed HK – SZ Western Express Line
Tuen Mun Western Bypass
Our potential home market
PRD population is 8 times bigger than HK 16
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Propensity to travel grows with income
SOURCE: ACI, Global Insight, World Bank, McKinsey TTL Practice analysis and estimates
0.001
0.01
0.1
1
10
0 20000 40000 60000 80000 100000
Trips per head
GDP per head US$
Hong Kong
China
Singapore
Thailand
Japan
South Korea Malaysia
17
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Asia Pacific
42%
North America
20%
Europe 20%
Lat America
9%
Middle East 5%
Africa 4%
IATA: Global Air Pax Trend
China US India Indonesia Brazil
2014 3.3 bn
2034 7.3 bn
million new pax
856 559 266 183 170
Increasing international air travellers
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Uneven economy growth and recovery
Competition will get tougher
And more…
CHALLENGES
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0.0%
100.0%
200.0%
300.0%
400.0%
500.0%
600.0%
2013 2014e 2015f 2016f 2017f
Column1
Series 2
20
Uneven economy growth and recovery
Developing Countries Soft oil prices, Stronger US economy Continued low global interest rates
4.8%
Global Growth Picked up only marginally during 2013-14
3.0%
2.5% 2.6% 3.0%
3.3% 3.2%
2013 2014e 2015f 2016f 2017f
High Income Countries US and UK gained momentum Euro Area and Japan lag behind
2.2%
4.9% 4.4%
4.8% 5.3% 5.4%
2013 2014e 2015f 2016f 2017f
1.4% 1.8%
2.2% 2.4%
2.2%
2013 2014e 2015f 2016f 2017f
Source: World Bank
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Trade is slowing down
International trade / world GDP growth
0.5
0.6
0.7
0.8
0.9
1.0
1.1
1.2
1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014
BEFORE Average annual FTK growth: 6.4%
AFTER Average annual FTK growth: 1.2%
Ind
ex, 2
00
5 e
qu
al t
o 1
21
Source: IATA
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Competition will get tougher
22
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Bigger competition in Asia
Source: IATA 23
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Our strategy
Premium Brand, Product & Service
Full Service F / J / PEY / Y Freight
Network Carriers Frequencies Destinations
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Our business model
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Safety
Brand, Product & Service
Network development
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Our strategy
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Safety
Product, Brand & Services
Network development
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Our strategy
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Safety remains a big challenge
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2014 – the safest year by no. of fatal accidents
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Second worst in terms of average no. of fatality per accident
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Fatigue Management Lithium batteries Pilot Shortage
Risk prediction Operation in airspace with less sophisticated ATC capabilities
Supplier Management
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Significant challenges faced by the industry
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MANAGEMENT OF CX SAFETY
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Safety is our number-one priority
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Our culture – Safety First; Quality Always
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No complacency in safety and quality
One of the Top 10s
Ranked the 1st
Based on 2014 values
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Governance Training Monitoring &
Assurance
External advices
Others
36
We are well positioned in the industry
Sim 5 for all crew Dedicated pilot training resources Rigorous 4-month Command
Course
Monthly Air Safety Review Committee (ASRC)
External validation as part of Governance Structure
Dedicated external security risk consultant
SPI’s & RIS methodologies Established Flight Data
Analysis Program – all fleets Integrated & embedded SMS
LOSA airline – 4th completed 2013
Operational Supplier Management oversight initiative
Established FRMS
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An effective governance structure
Over 40+ years of history
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Full integration into CX SMS process / Committee System
Leading methodology / framework in the industry Better visibility of the composition of the safety risk
Strong Stake-holder buy-in
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A well established SPI Program (Safety Performance Monitoring)
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Established program since mid 90
100% fleet flight data recording and scanning
Effective use of flight data in routine exceedence detection, Incident investigation and operational research
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A well established Flight Data Analysis Program
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Focuses on pilots skill set that uncovered in the current PC/RT simulator training
Manual handling training
Extra investment by the
company (go beyond the
regulatory requirement)
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SIM 5
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ON-GOING CX SAFETY INITIATIVES
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LITHIUM BATTERY
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We carry a lot of lithium batteries day to day
5.5 billion lithium batteries manufactured in 2013
Growing at 25-30% annually
35% produced in Guangdong
Many exported via Hong Kong
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Failure to declare the dangerous goods
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Airport awareness campaign Defences in Cabin
Fire Container Cover EVAS equipped
Risk mitigation measures
Passenger
Overall Cargo
Cabin
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External specialist advice
Monthly & ad-hoc reports
Flight over conflict zones
Current HKG – Europe routings
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Past safety performance does not guarantee nor predict
future safety performance
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Government - industry cooperation is the key
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Safety
Brand, Product & Service
Network development
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Our strategy
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We have also invested heavily in our products
To refresh every cabin, every aircraft
Invested $6B in the past 5 years
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“Best Airline Business Class” Skytrax (2012)
Airline Excellence Awards by www.airlineratings.com (2014) by Business Traveller China Awards (2013)
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“World’s Best Cabin Staff” Skytrax 2013
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Looking forward – better meeting their needs
55
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Up Sell
Non Air Ancillaries
Air Ancillaries
Looking forward – better meeting their needs
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Safety
Brand, Product & Service
Network development
57
Our strategy
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Superior network connecting the world
Southeast Asia Hong Kong
Northeast Asia 13 destinations 340 flights/week
China 20 destinations 400 flights/week
18 destinations 350 flights/week
North America 7 destinations 110 flights/week
Southwest Pacific 7destinations 80 flights/week
India, ME 15 destinations 70 flights/week
Europe 8 destinations 90 flights/week
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Hong Kong
Manchester
Wenzhou
Zhengzhou
Xi’an
Yangon
Da Nang Male
Siem Reap
Jeju
Guilin
Taichung Haikou
Clark
Hyderabad
Kolkata
Chiang Mai
Doha
Newark
We have been growing rapidly around the globe
Zurich
Boston
Dusseldorf
21 new destinations in 2012-2015
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Looking forward – fleet modernisation
In 2014-2024:
79 new aircraft (A330, A350, B7773ER, B777)
Growth + network expansion
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Safety
Brand, Product & Service
Network development
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Our strategy
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THANK YOU
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