Download - Safety Performance Outcomes
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Lloyd Hanson
Driving Performance Outcomes
September 30, 2009
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Establish upstream factors to assess performance
Near misses
Safety meetings
Process audits
Behavioral observations
Inspection of physical conditions “Safety Blitz” incorporating process
safety
Focus on activities that demonstrate employee involvement
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Lost-time rate 54% improvement
Dart-rate 59% improvement
80% of mining operations worked without a lost-time injury
30% of mining operations worked without a recordable injury
Total incident rate 34% better than industry average
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Commitment/Involvement Leadership Team
Standard Practices
Standardized Behavior-Based Process
Focused Communications
Measurement (leading indicators)
Ownership
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Leading indicators measure effort to:
ReduceRisk
ReduceInjury
ReduceCosts
&Damage
IncreaseProfit
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Establish upstream factors to assess performance
Near misses
Safety meetings
Process audits
Behavioral observations
Inspection of physical conditions “Safety Blitz” incorporating process
safety
Focus on activities that demonstrate employee involvement
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Due Diligence to Show That: Safety management system is
working Preventative “Make it Happen” objectives are being taken Improve assurance that lagging
indicators will remain low
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All well managed programs Set a standard of performance activities Measure/monitor that performance
realtime
Leading indicators are a measure of performance
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Celebrating Success breeds more success“we’ve improved – we can do even
more” Sustainability over long term
Stay on target Encourage ongoing effort
Reward proactive safety efforts
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Commitment Board of directors CEO All levels of management and
workers Build capacity to continuously improve
Safety resources Safety management system Team approach
Measure what matters most
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What matters most? Preventing injuries & reducing risk of
injuryWhat should we measure? Efforts that reduce the risk of injury Risk reduction activities Leading indicators
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Measure against standards (programs & procedures)
Objective & verifiable by auditors Survey process verifiable by academicsPlaced on corporate agenda Corporate strategic goals include leading
indicators Departmental and individual goals follow
corporate plan Report to CEO & BOD
Provides high level accountability Tied to pay for performance process
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To ensure the system works “honestly”
Joint health & safety committee Internal auditors – union/management External auditors Safe workplace association Government regulatory agencies Safety Management System - fits it all
together
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Policy stating commitment Demonstrate commitment by putting
leading indicators in corporate strategic plan
Assessment of risks Setting safety standards via
Programs & procedures Provide training on standards Clear - two way communication Evaluating performance of:
Individuals, programs & safety system Annual performance report on strategic
goals
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“Make it happen” safety objectives:
Scoring system: Leadership 20% Program Compliance 30% Training + application of skills 20% Program improvement 20% Lagging indicators 10%
Total score 100%Score Determines management bonus
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Measuring leadership: Safety discussed at
BOD/management meetings CEO/VP’s At departmental meetings
& work observations VP’s & Directors on routine
leadership mtgs. Manager performance reviews
include an evaluation of safety objectives
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Program Compliance:Measure actual over expected # Work observations Departmental meetings Incident/injury reporting
information Increase preventative incident
reporting by a defined %
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What gets measured gets done
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Building on Success Event Celebrate leading indicator results All executives, directors and team
members at the event Team member presentations Certificate of appreciation and gift
to all team membersSustainability of improvement
based on celebrating your success
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Shifts focus to “make it happen safely” Opportunity to build on success
Reports & newsletters Recognition & rewards Celebrations More managers, workers, execs on board Return on investment shown in reports
Sustainability rests on Ability to Build on Success Healthy workplace
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Boards of directors will demand more detailed information to assure themselves that reasonable measures have been taken
Corporate responsibility means providing a safe work place
Assurance that lagging indicators will remain low
More and more organizations are finding effective leading indicators to report
Ethical companies will want to demonstrate their good will to employees and the public
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>Open discussion and Ideas>Building organizational trust
>Team-building>Strategic direction