Download - Sales & distribution management
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Sales and Distribution Management
Submitted To :
Dr. Garima Mathur
Submitted By :
Ankit Rawal
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SALES MANAGEMENT
The only business function that generates revenue.
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LEARNING OBJECTIVES
To understand evolution, nature and importance of sales management
To know role and skills of modern sales managers
To understand types of sales managers To learn objectives, strategies and
tactics of sales management To know emerging trends in sales
management To understand linkage between sales
and distribution management
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EVOLUTION, NATURE AND IMPORTANCE OF SALES MANAGEMENT
Evolution of Sales Management Situation before industrial revolution in
U.K. (1760AD) Situation after industrial revolutions in
U.K., and U.S.A. Marketing function splits into sales and
other functions like market research, advertising, physical distribution
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WHAT IS SALES MANAGEMENT?
One definition: “The management of the personal selling part of a company’s marketing function.”
Another definition: “The process of planning, directing, and controlling of personal selling, including recruiting, selecting, equipping, assigning, supervising, paying, and motivating the personal sales force.
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NATURE OF SALES MANAGEMENT
Its integration with marketing management
• Relationship Selling
Transactional Relationship / Selling
Value – added Relationship / Selling
Collaborative / Partnering Relationship / Selling
Head-Marketing
Manager –Customer Service
Manager –Market
Logistics
Manager –Sales
Manager –Market
Research
Manager-Promotion
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RELATIONSHIP SELLING Salespeople concentrate their team selling
efforts on building trust and service on a few carefully selected customers over a long period with a aim of becoming a preferred or sole supplier
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Transactional Relationship / Selling:- one type of relationship marketing in which salespeople make one-time sales to price-oriented customers ,who are not contacted again
Value – added Relationship / Selling:- understanding current and future needs of customers and meeting those needs better than competitors with value – added solution to their problems
Collaborative relationship :- a type of relationship marketing in which a selling organization works continuously with its large customers to improve the customer performance in terms of operations , sales and profit
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Varying Sales Responsibilities / Positions / Jobs
Sales Position Brief Description Examples
• Delivery salesperson • Delivery of products to business customers or households.• Also takes orders.
• Milk, newspapers to households
• Soft drinks, bread to retail stores.
• Order taker (Response selling) • Inside order taker
• Telemarketing salesperson takes orders over telephone• Outside order taker. Also performs other tasks
• Pharma products’ orders from nursing homes.
• Food, clothing products’ orders from retailers
• Sales support• Missionary selling• Technical selling
• Provide information, build goodwill, introduce new products• Technical information, assistance
• Medical reps. in pharma industry
• Steel, Chemical industries
• Order-getter (Creative, Problem-solving, Consultative selling)
• Getting orders from existing and new household consumers• Getting orders from business customers, by solving their business and technology problems
• Automobiles, refrigerators, insurance policies • Software and business solutions
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IMPORTANCE OF PERSONAL SELLING AND SALES MANAGEMENT
The only function / department in a company that generates revenue / income
The financial results of a firm depend on the performance of the sales department / management
Many salespeople are among the best paid people in business
It is one of the fastest and surest routes to the top management
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ROLES AND SKILLS OF A MODERN SALES MANAGER
Some of the important roles of the modern sales manager are:
• A member of the strategic management team• A member of the corporate team to achieve
objectives• A team leader, working with salespeople• Managing multiple sales / marketing channels• Using latest technologies (like CRM) to build
superior buyer-seller relationships• Continually updating information on changes in
marketing environment
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SKILLS OF A SUCCESSFUL SALES MANAGER
People skills include abilities to motivate, lead, communicate, coordinate, team-oriented relationship, and mentoring
Managing skills consist of planning, organizing, controlling and decision making
Technical skills include training, selling, negotiating, problem-solving, and use of computers
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TYPES OF SALES MANAGERS / LEVELS OF SALES MANAGEMENT POSITIONS
First / Lower Level Sales Managers
Middle-Level Sales Managers
Top-Level Sales Managers / Leaders
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SALES TERRITORIES
Definition : A sales territory consists of existing and potential customers assigned to a sales person. The territory may or may not have geographic boundaries.
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REASONS FOR TERRITORIES Increase / improve customer coverage Control selling expenses Effective evaluation of salesman’s
performance. Improve customer relations
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TERRITORY DESIGN Main procedural steps:1. Selection of a basic geographical control unit2. Determination of sales potential present in
each unit3. Combining the basic units into tentative
territories4. Adjust for differences in coverage difficulty
and readjust the tentative territories ( build up / break down method )
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SALES OBJECTIVES, STRATEGIES AND TACTICS
The main components of planning in a company are objectives, strategies and tactics. Their relationship is shown below
Decide / Set Objectives
Develop StrategiesEvolve Tactics /
Action Plans
E.G. A company wants to increase sales of electric motors by 15 percent, as one of the sales objectives.
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TO ILLUSTRATE THE RELATIONSHIP BETWEEN SALES OBJECTIVES, STRATEGIES AND TACTICS, CONSIDER:
Sales Goals /Objectives
MarketingStrategy
Sales and Distribution Strategy Tactics / Action plans
Increase sales volume by 15 percent
Enter export markets
Identify the countries
Decide distribution channels
Marketing / sales head to get relevant information
Negotiate and sign agreements in 3-5 months with intermediaries
Penetrate existing domestic markets
Review and improve salesforce training, motivation and compensation
Use effective and efficient channels
Add channels and members Train salespeople in
deficient areas Train field salesmanagers in
effective supervision Link sales volume quotas to
the incentive scheme of the compensation plan
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EMERGING TRENDS IN SALES MANAGEMENT
Global perspective Revolution in technology Customer relationship management
(CRM) Salesforce diversity Team selling approach Managing multi-channels Ethical and social issues Sales professionalism
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LINKING SALES AND DISTRIBUTION MANAGEMENT
Either sales management or distribution management cannot exist, operate or perform without each other
To achieve the sales goals of sales revenue and growth, the sales management plans the strategy and action plans (tactics), and the distribution management has the role to execute these plans
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ROLE OF DISTRIBUTION MANAGEMENT FOR SOME OF THE SALES MANAGEMENT ACTIONS / TASKS
Sales Management Actions / Tasks
Distribution Management Role
Strategy for effective coverage of markets and outlets
Follow call plan / beat plan Make customer call productive Use multi-channel approach
Strategy for handling customer complaints
Prompt action at the customer interface level If the problem persists, involve senior sales
and service people
Planning of local advertising and sales promotion
Co-ordination with distribution channels Responsibility of execution with distribution
channels Expenses are shared between the company and
intermediaries
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SALES MANAGEMENT
Planning, direction and control of personal selling including recruiting, selecting, training, equipping, assigning, supervising, compensating and motivating as these tasks apply to the personal sales force.
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SALES MANAGEMENT
Management of the personal selling task. Is there anything like ‘impersonal selling’ or
‘non-personal’ selling? Selling is an exchange transaction. Exchange of
Product or service for money Money is the revenue or the earnings of an
enterprise often called ‘turnover’ or ‘top line’ Sales therefore is the only revenue generating
function in an enterprise.
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Clear authority & ResponsibilityQuick response & Decision, Low CostWeak on marketing inputsSales manager controlled
Line Sales Organization structure
Area Sales Mgr
Area Sales Mgr
Area Sales Mgr
Area Sales Mgr
Sales Force Sales Force Sales Force Sales Force
Sales Manager
Head –Marketing
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Head -Marketing
Marketing Services Sales Promotion
BrandMarket
Research
Area Sales Managers
Sales Force
Administrative SimplicityAccess to SpecialistsMultiple reportingHOD is Pressures to co-ordinate
Functional Sales Organization
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DEFINITIONValue Delivery Network
The network made up of the company, suppliers, distributors, and ultimately customers who “partner” with each other to improve the performance of the entire system.
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NATURE & IMPORTANCE OF MARKETING CHANNELS
Channel choices affect other decisions in the marketing mix
A strong distribution system can be a competitive advantage
Channel decisions involve long-term commitments to other firms
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How Channel Members Add Value
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Consumer Marketing Channels
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Figure 13-2b:
Business Marketing Channels
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NATURE & IMPORTANCE OF MARKETING CHANNELS
Number of Channel LevelsThe number of intermediary levels
indicates the length of a marketing channel. Direct Channels Indirect Channels
Producers lose more control and face greater channel complexity as additional channel levels are added.
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CHANNEL BEHAVIOR AND ORGANIZATION
Channel ConflictOccurs when channel members
disagree on roles, activities, or rewards.
Types of Conflict: Horizontal conflict: occurs among firms at the same channel level
Vertical conflict: occurs among firms at different channel levels
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Figure 13-3:
Conventional Versus Vertical
Marketing System
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Figure 13-4:
Multichannel Distribution System
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Thank You