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SANParks – An Accessible Tourism Case Study
by Chris Patton
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South African National Parks• 1. Addo Elephant National Park • 2. Agulhas National Park• 3. Augrabies Falls National Park• 4. Bontebok National Park• 5. Camdeboo National Park• 6. Golden Gate Highlands National Park• 7. Karoo National Park• 8. Kgalagadi Transfrontier Park• 9. Knysna National Lake Area• 10. Kruger National Park• 11. Mapungubwe National Park• 12. Marakele National Park• 13. Mountain Zebra National Park• 14. Namaqua National Park• 15. Richtersveld National Park• 16. Table Mountain National Park• 17. Tankwa Karoo National Park• 18. Tsitsikamma National Park• 19. Mokala National Park• 20. West Coast National Park• 21. Wilderness National Park• NB 9, 18 & 21 now merged as the recently• launched Garden Route National Park
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Areas of Focus for Inclusive Tourism
• General Facilities
• Accommodation
• Activities
Inclusive General Facilities
• Park entrance gates
• Rest Camp receptions
• Restaurants, Delis & Shops
• Activity facilities
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Accommodation Accessible to Mobility Challenged Guests
• 109 accessible units with ensuite ablutions • Accessible accommodation in 39 rest camps in
the 16 parks that offer accommodation• Approximately 5% of all SANParks
accommodation• Additionally 20 plus communal ablution blocks
with facilities for mobility challenged guests
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Accommodation What is accessible accommodation?
• Ramped or level access• Ablutions with suitable toilet, shower/bath
and basin facilities• Bedroom layout appropriate – space, bed
height, cupboard access etc.• Switches, plugs, air-conditioners, mirrors etc
all within reach• Kitchen facilities with clearance• Outside verandas, braais etc are accessible.
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Common Short-comings of Accessible Accommodation
• Grab rails in the wrong place• Under-sized fold-down seats in roll-in
showers• Basins out of reach from toilet • Doors opening the wrong way• Unsuitable Spatial layout• Kitchens without clearance below sinks and
stovesCustomer Feedback Mechanism
Instilling confidence through provision of website accessibility profiles
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Accessible Accommodation
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Reservation Procedure for Mobility Challenged Guests
• Most Z-type accessible units held on reserve until 30 days prior to occupation date
• Book through SANParks directly – email, telephone, walk-in or through travel trade, but not on-line through website
• Important to convey need for accessible unit and disclose reason
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Accessible Activities in Parks
• Game and Landscape Viewing• From a vehicle (mobile hide)
- self drive - park vehicles - dedicated tour operators
• From Hides and Lookout Platforms • From Camp trails and boardwalks• Picnic Sites• Museums and Information Centres
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Transport
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Accessible Hides
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Falls Boardwalk - Augrabies Falls National Park
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Nature’s Valley Forest Boardwalk – Tsitsikamma Section of Garden
Route National Park
Discovery Trail – Addo Elephant National Park
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Limpopo/Shashe 3 Country Confluence – Mapungubwe
National Park
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Treetop Boardwalk – Mapungubwe National Park
Boulders Beach Penguin Colony – Table Mountain National Park
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Silvermine Trail – Table Mountain National Parkrocks, marsh and water
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Thank you