SAP Cloud Reference Systems
Quality Assurance
Scenario Outline
© 2012 SAP AG. All rights reserved. 2
Content
Scenario Overview
Business Scenarios in a Reference System
Introduction
Typical Usage
Process Illustration
Usage Example 1: Quality Planning
Usage Example 2: Planned Inspection after Production
Usage Example 3: Planned Inspection at Goods Receipt
Usage Example 4: Planned Inspection at Goods Issue
Usage Example 5: Unplanned Quality Inspection
Usage Example 6: Quality Analysis
Scenario Overview Business Scenarios in a Reference System
Introduction
Typical Usage
© 2012 SAP AG. All rights reserved. 4
Business Scenarios in a Reference System
In a Reference System, you can experience
how a business scenario meets specific
requirements of a typical midsize company.
The following slides outline and illustrate
the individual process steps of a business
scenario as it has been realized in the
model company Almika.
For hands-on experience, you can take
advantage of the business scenario document,
which guides you through the process with
detailed step-by-step instructions.
© 2012 SAP AG. All rights reserved. 5
Introduction
Quality Assurance
Scenario Introduction
Quality Assurance is an integral part of supply chain management
which ensures that products fulfill quality expectations. It comprises all
actions necessary to determine whether a product meets predefined
quality requirements. The inspection process can be either initiated
automatically, such as a planned inspection by manufacturing
processes, or manually as an unplanned (ad hoc) inspection.
It comprises the following steps:
Inspection creation
Sample drawing and preparation
Results recording
Quality decision
Detailed analysis for Quality Assurance can be used to ensure
compliance and increase competitiveness.
© 2012 SAP AG. All rights reserved. 6
Typical Usage (1 of 6) Quality Assurance
Quality Planning
Quality Planning focuses on setting quality objectives and specifying
necessary operational processes and related resources to fulfill them.
The Quality Planning work center allows the definition of basic data for
the quality standards which are required to plan and execute quality
inspections, such as
Quality code catalogs: are used to manage, to uniformly define and to
standardize information, e.g. in form of defect types or defect locations.
The quality code catalog supports the management and evaluation of
the qualitative data.
Inspection plans: describe the standards, methods, resources and
operations of inspections for relevant products, product groups or
processes.
Quality documents: describe inspection instructions, specifications or
inspection results. It can be attached to inspection plans, inspections,
check tasks, purchase orders or purchasing contracts.
Quality projects: provide comprehensive functionality to develop new
products (Advanced Product Quality Planning, APQP) or to
significantly improve the quality (Six Sigma) of products and
processes.
© 2012 SAP AG. All rights reserved. 7
Typical Usage (2 of 6) Quality Assurance
Planned Inspection after Production
After creating the production order, an inspection with reference to an
inspection plan will be generated. At production order release, the
corresponding production lot and production tasks will be created. In
parallel, the related inspection will be released and a check task will be
created.
During inspection processing, findings and results can be recorded.
Inspection results can be recorded in the form of notes, attached images,
defect codes or measured values. After results recording, the system will
determine whether to accept or reject the lot and will propose yield or
scrap quantities for production confirmation. To finish a check task and to
confirm its quantities, results recording has to be finished. Finally, to
complete the inspection, it has to be decided whether the material will be
accepted or not.
To support defect cause identification and continuous improvement
process, a customizable defect analysis and inspection analysis report
can be used. These reports show detailed information on recorded defect
types, showing the numbers of each defect recorded and classifying
defects into categories, for example, time period, location, business
partner or product.
.
© 2012 SAP AG. All rights reserved. 8
Typical Usage (3 of 6) Quality Assurance
Planned Inspection at Goods Receipt
After posting the goods receipt, an inspection with reference to an
inspection plan will be generated.
During the inspection processing, findings and results can be recorded.
Inspection results can be recorded in the form of notes, attached images,
defect codes or measured values. After results recording, the system will
determine whether to accept or reject the inspected materials. To
complete an inspection, results recording has to be finished and a quality
decision has to be done.
To support defect cause identification and continuous improvement
process, a customizable defect analysis and inspection analysis report
can be used. These reports show detailed information on recorded defect
types, showing the numbers of each defect recorded and classifying
defects into categories, for example, time period, location, business
partner or product.
© 2012 SAP AG. All rights reserved. 9
Typical Usage (4 of 6) Quality Assurance
Planned Inspection at Goods Issue
After posting the goods issue, an inspection with reference to an
inspection plan will be generated.
During the inspection processing, findings and results can be recorded.
Inspection results can be recorded in the form of notes, attached images,
defect codes or measured values. After results recording, the system will
determine whether to accept or reject the inspected materials. To
complete an inspection, results recording has to be finished and a quality
decision has to be done.
To support defect cause identification and continuous improvement
process, a customizable defect analysis and inspection analysis report
can be used. These reports show detailed information on recorded defect
types, showing the numbers of each defect recorded and classifying
defects into categories, for example, time period, location, business
partner or product.
© 2012 SAP AG. All rights reserved. 10
Typical Usage (5 of 6) Quality Assurance
Unplanned Inspection
An unplanned inspection is created manually with or without reference
to an inspection plan. This kind of inspection can be used to process
and analyze problems during
goods receipt (receiving inspections for supplier deliveries, first
articles, customer returns, and stock transfers)
production (in-process control and final inspections for production)
shipping (final inspections for customer shipments)
After the results recording, a quality decision has to be made.
© 2012 SAP AG. All rights reserved. 11
Typical Usage (6 of 6) Quality Assurance
Quality Analysis
Customizable reports for defect analysis and inspection analysis help to identify
defect causes and support the continuous improvement process. Quality
managers and quality engineers can access these reports to quickly survey
critical defects and characteristics in the work center ‘Quality Control’ out of the
‘Reports’ view.
Defect Analysis Report
This report shows detailed information on recorded defect types, showing the
numbers of each defect recorded, and classifying defects into categories, for
example, product, business partner, location or time period.
Inspection Analysis Report
This report shows detailed information on processed inspections, such as quota
information, for example, the skip quota, total number information, such as the
number of rejected inspections per month, and average value information, such
as the average quality score.
Process Illustration Usage Example 1: Quality Planning
Usage Example 2: Planned Inspection after Production
Usage Example 3: Planned Inspection at Goods Receipt
Usage Example 4: Planned Inspection at Goods Issue
Usage Example 5: Unplanned Quality Inspection
Usage Example 6: Quality Analysis
© 2012 SAP AG. All rights reserved. 13
Quality Assurance Quality Planning
The quality engineer
creates a quality code
catalog with a
respective catalog
structure, including
quality codes used for
inspection.
The quality engineer
creates an inspection
plan with a certain
combination of key
parameters for the
inspection of a certain
product.
Quality Engineer Quality Engineer
Quality Planning Quality Planning
Process
Role
Work center
Form
Financial
Posting
Create Quality Code
Catalog Create Inspection Plan
Set up Production
Model
To enable the quality
inspection during
production, a quality
check operation has to
be included into the bill
of operation structure of
the production model.
To enable quality
inspection in
warehouse, the option
‘Autonomic Inspection ‘
has to be set for the
inspection process of
the logistics model.
Planning and
Production Master Data
Quality Engineer
© 2012 SAP AG. All rights reserved. 14
Quality Assurance Planned Inspection after Production (1 of 2)
Create/Release
Production Proposal
The production planner
checks and releases
the production order.
The warehouse
manager checks if
there is enough stock
on hand for the
components to start
production.
The production
operator confirms
quantities for the
components as planned
and finishes the
production task.
The supply planner
creates a production
proposal and releases it
for production.
Supply Planning
Production Tasks (type
‘make’ & ‘check’)
Supply Planner Production Planner Warehouse Manager Production Operator
Production Control Internal Logistics Execution
Process
Role
Work center
Form
Financial
Posting
Check/Release
Production Order Stock Overview
Confirm Production
Task
Record Inspection
Results
The inspector
executes the task of the
operation type ‘check’.
He records the
inspection results,
confirms the quantities
and finishes the task.
Execution
Check task
Sample Drawing Instruction
Inspection Instruction
Inspection Results
Quality Engineer
© 2012 SAP AG. All rights reserved. 15
Quality Assurance Planned Inspection after Production (2 of 2)
The production planner
reviews all production
related data and closes
the production lot.
Production Planner
Production Control
Process
Role
Work center
Form
Financial
Posting
Complete
Production Lot
The inspector checks
the data of the material
inspection and finally
decides about the
quality of the produced
material.
Quality Engineer
Quality Control
Complete Inspection
© 2012 SAP AG. All rights reserved. 16
Quality Assurance Planned Inspection at Goods Receipt
Create Purchase
Order
The warehouse
manager maintains the
delivered quantity and
posts the goods receipt
using data from
supplier delivery.
The ship-to location is
set by system default.
The supply planner
calls the buyer about
additional demand of
goods purchased to
stock.
The buyer creates the
purchase order
manually.
Purchase Requests
and Orders
Buyer Warehouse Manager
Inbound Logistics
Process
Role
Work center
Form
Financial
Posting
Post Goods Receipt
The inspector
records the inspection
results and confirms the
number of inspected
samples.
Finally, he decides
about the quality of the
inspected material.
Quality Engineer
Quality Control
Record Inspection
Results and Quality
Decision
Sample Drawing Instruction
Inspection Instruction
Inspection Results
The warehouse
manager performs the
goods movement from
the inspection storage
to the warehouse.
Warehouse Manager
Internal Logistics
Goods Movement Review Quality
Levels
The inspector reviews
the defect analysis
report for defect cause
identification and
continuous
improvement after
inspections.
Quality Control
Quality Engineer
© 2012 SAP AG. All rights reserved. 17
Quality Assurance Planned Inspection at Goods Issue
Create Sales Order
The supply planner
reviews the customer
demand generated by
the sales order and
releases the demand.
Based on the sales
quote, the sales
representative creates
a sales order.
Sales Orders
Sales Representative Supply Planner
Outbound Logistics
Control
Process
Role
Work center
Form
Financial
Posting
Release Sales Order
for Delivery
The warehouse
manager posts the
goods issue and the
system automatically
creates an outbound
delivery and a new
inspection at the same
time.
Outbound Logistics
Post Goods Issue and
Start Inspection
Process
Warehouse Manager
© 2012 SAP AG. All rights reserved. 18
Quality Assurance Unplanned Inspection (with/without reference to inspection plan)
Create New Inspection
(with or w/o reference)
The quality engineer
records the inspection
results and confirms the
number of inspected
samples.
Finally, he decides
about the quality of the
inspected material.
The warehouse
manager manually
creates a material
inspection with or
without reference to an
inspection plan.
Inbound Logistics
Sample Drawing Instruction
Inspection Instruction
Inspection Results
Inspection
Warehouse Manager Quality Engineer
Quality Control
Process
Role
Work center
Form
Financial
Posting
Record Inspection
Results and Usage
Decision
© 2012 SAP AG. All rights reserved. 19
Quality Assurance Quality Analysis
Process
Role
Work center
Form
Financial
Posting
The quality engineer
reviews the defect
analysis report for
defect cause
identification and
continuous
improvement after
inspections.
Quality Engineer
Quality Control
Evaluate Defect
Analysis
The quality engineer
reviews the inspection
analysis report for
defect cause
identification and
continuous
improvement after
inspections.
Quality Engineer
Quality Control
Evaluate Inspection
Analysis
© 2012 SAP AG. All rights reserved. 20
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