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SAP Workforce Performance BuilderEnterprise-Class EnablementSAP EducationFebruary 2014
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2Customer
Agenda
Mind the (knowledge) gap
State-of-the-art learning
Live demo
Selected highlights
Kick-start your project
Service portfolio
Conclusion
Mind the (knowledge) gapWhy trained users are a key factor to business success
Foster adoption
Ensure retention
Raise productivity
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 4Customer
Change is critical to business innovation …… and impacts your enterprise solutions
Effo
rt Ongoing changeevents
Time
Discrete change events
Business drivers
Changed business processes
Mergers, acquisitions, and reorganizations
New products, new vendors
Compliance drivers
Governance Risk management Compliance Examples: Sarbanes-Oxley
Act, U.S. Securities and Exchange Commission, Food and Drug Administration
Technology drivers
Maintenance New functionality Upgrades Global rollouts
UpgradesCustom development
Support package
New implementationNew processesConsolidation
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 5Customer
Applications change throughout their lifecycle …… leading to inherent knowledge gaps
With e-learning and performance support from SAP Workforce Performance Builder softwareWithout e-learning and performance support
State-of-the-art learningBest-run businesses use enablement software by SAP
Fast
Flexible
Efficient
7© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Are you constantly thinking about:
Then considerSAP Workforce Performance Builder!
Supporting microlearning inside and outside of the office?
The need to cut training and related infrastructure costs?
Employee skills and regulatory compliance?
Support for formal and informal + social learning needs?
Leveraging user-generated content without additional authoring tool trainings?
The need to cut help-desk and process costs?
Creating single-source help materials for the entire IT landscape?
Up-to-date processes, trainings, and test documentation?
Whether the entire workforce, even those without their own workstations, can access relevant knowledge in the moment of need via mobile devices?
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 8Customer
producer
Highly efficient authoring tool for all enablement needs
instant producer
Intuitive process recorder that requires minimal training
manager
Ideal platform for cooperation, learning, and performance tracking
navigator
Context-sensitive assistant directly in the live system
Easier to deploy
Quicker ramp-up
Fully customizable
Discover the four main components of SAP Workforce Performance Builder
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9Customer
Why is the solution that efficient?
Cloud
Quick ramp-up SAP Rapid Deployment Solution
Any Application/
Process*
*
*
MicrosoftMac OS
CitrixGreen Screen
iOSAndroid
SAP Workforce Performance Builder supports companies with content during their marketing & sales funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the company’s productivity and brings down operational expenses across all business processes.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 10Customer
How to Deliver Enablement Contents
Business process modeling integrationContext-based (push & pull)Mobile Library and learner view
Learning Management System Application help menu
Integration of SAP Solution Manager
application management solution
1
2
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11Customer
Why SAP Workforce Performance Builder?
Effort required for curricula development
Time needed for classroom training
Time needed for error handling
Effort required for end-user adoption
Standard questions for help desk
Effort required for multilingual roll-out projects
Time needed for the creation of documentation
Effort required for the development of test cases
Costs involved in delta training0 20 40 60 80 100% Effort
References customer quotes and savings
“SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.”
Dr. Andreas Wölke, MEWA Textil-Service AG
“SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks…”
John M. Gonos, Safeguard Properties LLC
Up to 90%reducedefforts!
Without SAP Workforce
Performance Builder
With SAP Workforce
Perfomance Builder
12© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Live DemoSee it
Feel it
Believe it
Leading with InnovationsSelected highlights
Click icon to add picture
Apply it more broadly
Share knowledge faster
Accelerate all processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 18Customer
Extend the Operational Scenario
Social Learning
Content Authoring
User Experience and
Performance
Maximize the ROI for both SAP Workforce Performance Builder and the rest of the IT landscape.
Publish high-quality content faster and reduce overall learning and development costs.
Share user-generated content to accelerate knowledge transfer.
Provide intuitive access to required knowledge during training and on the job for formal and informal initiatives.
Selected enhancements of the upcoming releaseSolution road map
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 19Customer
Selected enhancements of the upcoming releaseExtend the operational scenario
Automated tests with eCATT scriptsCreate eCatt scripts with SAP Workforce Performance Builder to simultaneously build both learning content and test scripts with one single recording for the most realistic and homogenous test scenarios possible.
Enhanced application and system supportSAP Workforce Performance Builder can support new applications and systems, such as: SAP Business One application Release 4.0 of the SAP NetWeaver Business Client software for Windows Web-based SAP applications
Extend the Operational Scenario
Benefits
Maximize the return on IT Investment
Broaden the applicability across heterogeneous IT landscapes
Align test cases with actual best-practice conduction of processes
Improve raw content quality for immediate publishing
Reduce operational expenses, TCO, and implementation time
This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20Customer
Selected enhancements of the upcoming releaseContent authoring improvements
In-process voice capturingSubject-matter experts can record additional audio during process capture. The audio track is automatically mapped with the actions performed during recording, resulting in a convenient time-saving authoring and post-editing process, adding a new layer for users and learners.
Publish-ready recording The shortcut to a productive workforce: reduced and even removed post-editing needs for immediate use and sharing of user-generated content with SAP Workforce Performance Builder. These advances are improving our state-of-the-art content quality, accelerating the workforce’s productivity.
Content Authoring
Benefits
Accelerate content creation and maintenance to save time and money
Minimize or entirely remove post-editing efforts
Combine video-based learning with audio comments
Increase user adoption and boost user experience to maximize ROI
Reduce operational expenses, TCO, and implementation time
This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 21Customer
Selected enhancements of the upcoming releaseSupport social learning
Supporting your peers and sharing useful contentLearners are empowered to share relevant content with their peers and colleagues with one click.
To do so, a share functionality within the content library offers to share the URL of selected content or immediately create a code for “mobile” purposes, such as location-based knowledge or for colleagues with no workstation
Video-based learningShare best practices to boost knowledge adoption. Implement a video export to share user-generated content.
This enables content sharing through a video format that can be played back on almost any device
Social Learning
Benefits
Accelerate content creation and maintenance to save time and money
Leverage a user-generated content ecosystem to empower full sharing capabilities
Foster formal and informal microlearning initiatives for better adoption
Improve user and learner experiences to speed process execution and maximize ROI
Reduce operational expenses, TCO, and implementation time
This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 22Customer
Selected enhancements of the upcoming releaseUser experience and performance
“Desktop assistant 2.0”The desktop assistant functionality that was introduced with the 9.2 release of SAP Workforce Performance Builder was significantly enhanced according to customer feedback.
The search function of the desktop assistant helps users find a specific asset from the provided materials.
Branched process guidance The display of process steps are directly related to which branch is taken, resulting in a dynamic and accurate overview of current business process.
Additionally, you can clearly identify optional steps within a process that can be skipped to improve the overall user experience.
User Experience
and Performance
Benefits
Accelerate and ease content access to speed process execution
Improve user and learner experience
Increase user productivity as of day one to maximize ROI
Improve training success and learning retention
Reduce operational expenses, TCO, and implementation time
This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Kick-start your projectSAP Workforce Performance Builder Content Creation rapid-deployment solution
Quick training
Fast implementation
Flexible deployment
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 24Customer
… using a preconfigured rapid-deployment solution.
More speed
Faster deployment and ramp-up of SAP Workforce Performance Builder to speed time to value
More flexibility
Higher agility and configurability to maximize the need-coverage in urgent “change” scenarios
More efficiency
Lower costs, minimized disruption to the business, and reduced complexity
Rapid-deployment solutionBetter support of IT and business goals by …
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 25Customer
Rapid-deployment solutionSolution scope
Scope 2 (optional)Create and deploy interactive simulationsProduce e-learning content of highly professional quality quickly
* Number of licenses depends on scoping details
Scope 1 (mandatory)Create and deploy process and training documentsProduce a clearly defined range of process and training documents(software licenses* included: producer option, desktop edition user)
Scope 3 (optional) Provide and deploy created content to end users as context-sensitiveDeliver process and training documentation as well as simulations to your end users that are all context-sensitive (software licenses* included: navigator option)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 26Customer
Scope item 1 (mandatory) create and deploy process and training documents Scoping workshop Customization of two document types Key user enablement Content creation
Scope item 2 (optional)create and deploy interactive simulations Available only in combination with scope item 1 Customization of content resources Key user enablement Content creation
Scope item 3 (optional) provide and deploy created content to end users as content-sensitive Available only in combination with scope items 1 and 2 Key user enablement Desktop assistant creation
A special step-by-step guide describes each activity during the deployment
Service name: rapid deployment of SAP Workforce Performance Builder Content CreationImplementation duration: 4–11 days*
* Implementation effort will vary based on scope
Rapid-deployment solution Go live in as little as 4–11* days
With the SAP Workforce Performance Builder Content Creation rapid-deployment solution customers can create and deploy process and training documents and interactive simulations fast. The materials can be provided to end users as context-sensitive.
One solution for all roles, all applications, all business processes
Boost productivity
Reduce total cost of ownership (TCO)
Increase return on investment (ROI)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 28Customer
What makes SAP Workforce Performance Builder a great choice for you?*
Why you need SAP Workforce Performance Builder
1. Analyst Stan Gibson on the product’s core features2. Analyst Cushing Anderson on the product’s electronic performance support system features3. IDG/IDC paper on SAP Education about “Training Strategies That Mix Formal and Informal Learning, and Drive Productivity and Efficiency“
Take it from the analysts
Design Implementation Rollout Operation Optimization
Performance improvement
≤ 90% less effort required for the development of test cases and user acceptance tests
≤ 90% reduction in localization costs ≤ 80% less time spent creating documentation ≤ 70% reduction in external operational expenses
services spend
80% increase in voluntary use of travel management functions
≤ 50% less effort required for end-user adoption ≤ 90% reduction in costs of delta trainings
“. . . proven efficiency gains return on investments in every phase of the application lifecycle.”
The state-of-the-art solution Improves end-user productivity and speeds up process execution Speeds searches of required materials in the moment of need Speeds the onboarding process of new employees Provides high-class process, training, and test documentation Increases end-user adoption for new applications and changed
processes Supports context-sensitive guidance even outside the office Facilitates location-based training and enablement Supports all the main mobile platforms Lets users create, update, and localize content faster than ever
Content creation and distribution
Training and context
sensitive help
Change management and process
documentation
≤ 60% fewer standard inquiries at the help desk
≤ 40% less time spent on correcting errors
Requirements
Questions?
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Thank you for your attention!
Sebastian GrodzietzkiGlobal Solution Owner | Head of Solution ManagementSAP Workforce Performance [email protected]
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Workforce Performance Builder