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SAP Note 1375494 - SAP system does not start afterapplying SAP kernel patch

 Note Language: English Version: 6 Validity: Valid Since 23.07.2010

Summary

Symptom 

Due to severe security issues with the Microsoft ATL, Windows Server

customers always need to apply a runtime fix mentioned in the following

Microsoft Knowledge Base Article:

Microsoft Security Bulletin MS09-035 - Moderate Vulnerabilities in Visual

Studio Active Template Library Could Allow Remote Code Execution (969706)

You might encounter one of the following situations after applying a new

SAP kernel patch:

o Your SAP system fails to start after applying a new SAP kernel

patch that you downloaded from SAP Service Marketplace. If you want

to find out whether you are affected by this problem, refer tosection "Detecting whether SAP will not start up due to missing MS

patch" in the attached PDF document.

o Your SAP system runs fine but you did not apply the Microsoft

security fix mentioned above. However, future downloads of SAP

binaries from SAP Service Marketplace might not work (depending on

release, EX2 kernel, etc.).

In both cases, we strongly recommend that you apply the Microsoft security

patch as described below.

Other terms

969706 ATL Microsoft security patch SideBySide Dependant Assembly Microsoft

VC80.CRT Resolve Partial Assembly failed The system cannot execute the

specified program This application has failed to start because the

application configuration is incorrect Reinstalling the application may fix

this problem

Reason and Prerequisites

You run an SAP system on Windows Server 2003 or Windows Server 2008 and you

have not yet applied the MS security patch.

If you are running an SAP system with kernel 7.01 and higher and you

downloaded and applied a new kernel patch from SAP Service Marketplace, you

cannot start your SAP system without the Microsoft security patch. The same

applies for SAP systems older than 7.01 that run with an EX2 kernel.

If you are running an SAP system with a kernel below 7.01 and without the

EX2 kernel, your SAP system starts properly. However, you still need to

apply the MS security patch to avoid the severe security risk.

Starting with the following patch levels the SAP kernel requires the

runtime fix:

I386:

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SAP Note 1375494 - SAP system does not start afterapplying SAP kernel patch

SAP kernel release Patch level

4.6D EX2 2489

6.40 EX2 308

7.01 68

7.10 178

7.11 62

7.20 30

IA64:

SAP kernel release Patch level

4.6D EX2 2492

6.40 EX2 310

7.01 68 (NUC) 67 (UC)

7.10 178

7.11 63 (NUC) 64 (UC)

7.20 30

 AMD64:

SAP kernel release Patch level

4.6D EX2 n.a.

6.40 EX2 308 (NUC) 312 (UC)

7.01 67

7.10 178

7.11 64

7.20 20

(UC) (NUC) indicates different starting patch levels for unicode and non

unicode kernels.

Solution

1. Go to the following link:

http://www.microsoft.com/technet/security/bulletin/MS09-035.mspx

2. Scroll down the page and go to section "Affected Software".

3. Click on the following link:

Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package

(KB973544)

4. Scroll down to section "Files in This Download".

5. Download one of the following platform-specific files:

- For an Itanium system, download vcredist_IA64.exe

- For a 64-Bit SAP system on Intel 64-Bit, download

vcredist_x64.exe

- For a 32-Bit SAP system on Intel 64-Bit, download

vcredist_x86.exe

- For an SAP system on Intel 32-Bit, download vcredist_x86.exe

6. Execute the downloaded binary by double-clicking on it and follow the

instructions.

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SAP Note 1375494 - SAP system does not start afterapplying SAP kernel patch

For more information, see the attached document.

Header Data

Release Status: Released for Customer

Released on: 23.07.2010 11:16:12

Master Language: English

Priority: HotNews

Category: External error

Primary Component: BC-OP-NT Windows NT

The Note is release-independent

Related Notes

 Number Short Text

1559307 Einspielen der SCM Optimierer Version 7.03

1489763 Implementation of SCM Optimizer Version 7.02

1482822 MDM Server not starting after MDM 7.1 SP05 was installed1450091 TREX 7.00: Revision 50

1434744 Fix for incorrect BigDecimal calculation

1417930 SAP JVM 5.1 Patch Collection 34 (build 5.1.047)

1416922 TREX 7.00 Rev. 49

1414063 SAP MaxDB software: Installation of Version 7.8.01 fails

1408259 SAP JVM 6.1 Patch Collection 5 (build 6.1.008)

1407902 SAP JVM 5.1 Patch Collection 33 (build 5.1.046)

1402510 Resolving SideBySide Assembly Errors

1381813 Microsoft Security Bulletin MS09-035 - SAP GUI for Windows

1367498 SAP JVM installation prerequisites

1330450 Implementing SCM Optimizer Version 7.01

1315499 Support Package Stack Guide - SAP NetWeaver PI 7.1 EHP1

1249462 How to import an SAP JVM patch into an SAP BC

1216588 Installing SCM Optimizer Version 7.0

1119255 Support Package Stack Guide - SAP NetWeaver PI 7.1

1113545 Problems with SAP Host Agent

1077727 SAP JCo 3.0 release and support strategy

1031096 Installing Package SAPHOSTAGENT

1019666 Installing SCM Optimizer Version 5.1

857475 SCM 5.0: Installing an APO optimizer version

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SAP Note 1375494 - SAP system does not start afterapplying SAP kernel patch

 Number Short Text

722516 Optimizers do not start - message: Unable To Locate DLL

703774 SCM 4.1: Installing an APO Optimizer version

 Attributes

 Attribute Value

Security Security is endangered

 Attachments

File

Type

File Name Language Size

ZIP ATL_patch_ms09-035_1.ZIP E 204 KB


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