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Jan 2010
ContentsCover Story5 Clean Sweep
Barcoding, Labelling, Scanning &
RFID7 Scanning Tomorrow
Racking and Shelving9 Onthe Shelf
11 Sizeable Installation
Sapics13 On a High Note
Market Forum Unit14 Market Forum
Outsourcing 3PL/4PL19 Top 10 Tips
23 Guiding your Shipment
Featured on the cover
HakoTel: (011) 552-8716
E-mail: [email protected]
Trucking25 Special Accreditation
27 Boosting Effectiveness
Market Forum Supply31 Market Forum
Endorsing BodiesAfritag (div of Smart Card Society)
CGCSA (Consumer Goods Council of
SA)
CILTSA (Chartered Institute of
Logistics & Transport: SA)
SAEPA (SA Express Parcel
Association)
SAPICS (The Association for
Operations Management
of Southern Africa)
also mailed to:
CSCMP (Council of Supply Chain
Management Professionals)
Proprietor and Publisher:
PROMECH PUBLISHING
Tel: (011) 781-1401
Fax: (011) 781-1403
E-mail: [email protected]@promech.co.za
Website: www.promech.co.za
Managing Editor:
Susan Custers
Advertising Sales:
Please contact Surita Marx
while Tarina Kriel is on
maternity leave
DTP: Zinobia Docrat andSanette Lehanie
Printed by:
Typo Colour Printing
Tel: (011) 402-3468
The monthly circulation is 4 025CopyrightAll rights reserved. No editorial matter published in
Supply Chain Today may be reproduced in any form or
language without written permission of the publishers.
While every effort is made to ensure accurate reproduc-
tion, the editor, authors, publishers and their employees
or agents shall not be responsible or in any way liable for
any errors, omissions or inaccuracies in the publication,whether arising from negligence or otherwise or for any
consequences arising therefrom. The inclusion or exclu-
sion of any product does not mean that the publisher or
editorial board advocates or rejects its use either generally
or in any particular field or fields.
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4/36 Supply Chain Today Jan 201034 BULK HANDLING TODAY March 2008
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Clean Sweepproject for Shoprite. We started by supplying
machines to their big DC in Johannesburg and
have since moved into their DCs in Cape Town,
Centurion and now KZN. This project is very im-
portant to us because this will give us a national
footprint within the retail industry.
The machines that are running at Shoprite are the
B1100 and the D 750. After a bit of research
we realised that these two machines are perfect
for the South African environment and, as you
can imagine, they are our biggest sellers at this
stage, he adds.
The machinesThe B1100 machine concept is tailor-made to
meet clients requirements. It is a compact high
performance scrubber-drier for wet scrubbing and
dry vacuuming in one operation and a combined
machine with additional sweeping system with
dust vacuum.
In addition there is a choice of optional acces-
sories, eg, side scrubbing unit, overhead guardwith rear-view mirror, warning beacon, working
lights as well as a dirty water recycling and
cleaning agent dosage system.
Quality productThe Hakomatic B1100 can offer long running
times thanks to its 310 litre tank volume. It
has an optional dirty water recycling system for
multiple use of the cleaning solution. The ma-
chine has a strong industrial heavy-duty forklift
truck drive with power reserves for gradients of
up to 20%. There are two separate drive motors
for the scrubbing brushes with a high degree ofstability even when carrying out thorough basic
cleaning. A quiet battery drive, free from exhaust
fumes allows a quick exchange of batteries in
approximately two minutes.
Ergonomically, the machine has a fully sprung
drivers seat which can be adjusted to the drivers
weight. All operating controls are in direct reach
of the operator complemented by easy steering
which is simple to operate. Operators have an
optimum view of the area to be cleaned and of the
operating panel thanks to the seating position at
the centre of the machine. A real handy feature
is that the operator can mount the machine fromboth sides, Etienne explains.
Saving waterThe D 750 also has a clearly laid-out control
panel and all operational controls are in direct
Cleaning your warehouse just got a lot easier. Locally a few
brands have traditionally dominated the cleaning industry.
But with a new kid on the block, the industry might just be
in for a change.
COVER STORY
A real handy feature is that the operator
can mount the machine from both sides
Supply Chain Today talks to Etienne Lotz,
the new national sales manager for Hako
on his views for the future.
Shopping rightEtienne begins by talking about their flagship
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view and reach of the operator. The machine will
adapt to the dirt at the push of a button and the
Hako-Aqua-Control-System gives a 50% saving
on water and cleaning agents.
The machine has mountings and a storage area
for any cleaning utensils to be transported and
dosable outlet valves for quick, clean tank empty-
ing. It is highly manoeuvrable with a turning circle
of only 169 cm in aisles which is made possible
due to rear turning, special squeegee kinematics
and front wheel drive with 90 steering angle in
both directions.
The large volume tank makes it possible to work
for long periods and the large opening facilitates
easy cleaning. There is also a choice of four brush
systems, for example, plate or cylindrical brushes
to ensure that the machine can be adapted to
suit the specific application conditions.
Although we have a broad spectrum of machines,
these are the best for South African warehousesas they are big and robust. Because we have such
an extensive range there are machines for every
application, but we are focusing on warehouses
at the moment, says Etienne. In support, at
Shoprite we have a technician on site to make
sure that if anything goes wrong it can be fixed
immediately.
Growing the footprintMoving onto some of their other projects, Etienne
says that they have some machines working at
Spar but that their next step is to build a na-
tional footprint. I am focusing on getting some
distributors on board who will not only be able toservice the machines but can put us in contact
with further companies who require our product.
This will build our national footprint and give us
the ability to penetrate the market, he adds.
We have already identified a few of the big names
and are in negotiations with them to come on
board in the first quarter of this year.
We ask Etienne about the brands potential and
he stresses that because the brand is so suc-
cessful in Europe and the rest of the world, they
will be growing rapidly. You need to have the
right vision backed by a dynamic marketing planto grow brand awareness locally. Our growth is
steady but I would like to see it become a force
to be reckoned with very soon.
About the manTo conclude Etienne tells us a bit about himself.
I have worked in the retail industry for the past
26 years. I am a driver and like a bit of a chal-
lenge. My focus has always been on sales and I
think that we are on the right track with Hako.
Just watch this space.
Etienne Lotz, National Sales Manager, Hako, Tel: (011)
552-8716, E-mail: [email protected]
These are the best for South African
warehouses as they are big and robust
COVER STORY
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We visit Andrew Fos-
brook at Proscan
to talk about the
industry and what
theyve been up to.
Mobile computingAndrew kicks off by telling us a
bit about the new trends in the
industry. Ive just come back
from a meeting with one of my
suppliers in London and we are
seeing a lot of exciting things
happening in our industry from
a mobile computer perspective.
Enterprises are looking at ways
to extend the enterprise into the
field and one of the terms they are
using is move the front door of the
enterprise to the customer.
They do not want the worker going out into the
field without adequate information and all the
tools such as e-mail, stock enquiries to invoic-
ing and placing orders. One of the big drivers is
wireless technology. There is an increasing
culture of mobility which is coming from
the next generation. They expect to be con-
nected, he adds
Companies
are lookingat a mobile
computing
n e t w o r k
that can
give them
BARCODING, LABELLING, SCANNING & RFID
Scanning Tomorrow
Andrew Fosbrook, Group Managing
Director of ProScan
Ever get the feeling that your 10 year old knows more about technology than you do? You are not alone.
Technology is growing at a rapid rate and when it comes to the barcoding, labelling and scanning industry,
you have to keep your ears to the ground.
all the answers rather than just being able to do
one thing at a time. Its akin to an ERP solution
which can do everything rather than just one
function.
Looking at VoiceAnother exciting trend is the increasing investment
in Voice. To get a total return on investment,the technology is best used in the FMCG industry
especially at the pickfaces, says Andrew.
When demand for these systems star ted picking
up, we went out and did some research. Because
Ive been in the barcoding industry most of my life,
I looked at it from this angle and initially quite
a few things just did not add up. But typical of
the technology field, the more research you do,
the more you realise just how powerful it really
is. At this stage, Vocollect is the system used by
most of the big retailers and they have an 80%
market share worldwide in what they call voice
directed work, he adds.
A bit of researchWhile doing the research we found that voice
enables the worker to perform a task three times
faster than your normal handheld scanner. The
accuracy is greater because with voice you never
take your eyes off the pickface as oppose to the
handheld scanner where you have to look down at
the screen and look up again. This is where most
of the problems come in. Many of the pickfaces
are very highly stocked and if you look down for
a second, the chances that you might look up
at something different are very real. This meansthat you will pick the wrong product perfectly,
says Andrew.
With voice, you have speed and your hands
are free so you can pick the product as soon as
the computer gives you the go ahead. Where
the traditional handheld is used, the worker has
to put it down which takes time. When we talk
about Auto ID now, we are not only thinking about
barcodes anymore, but I do not think that the one
will substitute the other - they will complement
each other, Andrew adds.
Building on labellingWe move on to talk about the barcode side of the
business and Andrew is very adamant when he
discusses the GS1 regulations. Another part of
the business where we have seen some growth is
If you look down for a second, the chances that you
might look up at something different
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BARCODING, LABELLING, SCANNING & RFID
on the labelling side. We do a lot of work for Mr
Price and Tiger brands where we supply every-
thing from the blank label to a fully printed one.
With GS1 regulations in place, retailers are now
starting to enforce these regulations and suppliers
need to make sure that every label that
goes out the door is good and adheres to
these standards, adds Andrew.
Recently we have developed and sold entire
solutions that will get information about
the product that is being manufactured,
print the correct label with the barcode,
and as the product comes through the
production line, the label is stuck on and
put through a scanner that makes sure
that it is GS1 compliant. If the barcode
is not up to standard, an alarm will go
off and the problem can be rectified. The
system also keeps a full audit of every
label that was printed and scanned so
that if anything goes wrong, the source
of the problem can be identified.
A good thingThe adherence to the GS1 regulations
is a good thing seeing that in the rest of
the world standards like these have been imple-
mented and followed to a tee for a long time.
Locally, although the standards have been here,
they have not been implemented and followed
closely, Andrew concludes.
Andrew Fosbrook, managing director, Proscan, Tel: (011)
397-3779, E-mail: [email protected]
Another part of the business where we have seen some
growth is on the labelling side
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Ron starts off by telling us that they consider
themselves a solution factory rather than
just a supplier. We have a design depart-
ment made up of professional people who
can solve all racking and shelving conundrums.
When a customer comes to us with a problem
in the warehouse or in the store, we can lay
out a design that will suit his or her needs, he
explains. The company offers complete turnkeyprojects including store design accompanied by
CAD drawings, equipment supply and installation
of large superstores internationally.
On the Shelf
Because we do anything from tills to heavy
industrial racking for warehouses, theres not a
lot we cant do. Our biggest clients are retailers
like Shoprite, Pick&Pay, Cash and Carrys, Makro-
type stores and the clothing industry. In addition,
we cater for virtually all industries with racking,
mezzanine flooring and cold room storage. What
usually happens is that we will be commissioned
to do a project and we handle everything fromstart to finish, he adds.
Breaking evenWe ask about the economic downturn. Be-
cause we are so well known in the industry
and because we have worked with many of
our clients for many years, our brand and
our reputation has pulled us through. Weve
seen our turnover go down slightly but as
steel prices have also dropped, the situation
is balanced out. Although growth has been
pretty good over the last 12 years, 2009
was about levelling out and breaking even,
he adds.
I do feel that this year is going to be a hard
one for the industry in general but we, as a
company, feel confident about 2010 despite
more and more competitors entering the
market.
Says Ron, Some competitors on the racking
side are branching into the shelving
side of the business. But to be honest
we are not very worried as we have agood name in the industry backed by
a well-researched marketing plan.
KKs product range includes eight
gondola systems, three industrial rack-
ing systems, mezzanine floors and a
full range of display hooks, turnstiles,
checkouts and other shop fixtures
The company offers complete turnkey
projects for retail, wholesale and indus-
trial racking installations accompanied
by CAD drawings.
A bit of backgroundKK Engineering was established in
1964 and to this day is a family-owned
and managed business. The business
was registered as a company in 1968
KK Shelving supplies shelving to most of the big retailers. We visit Ron Stoltz at their Tulisa Park factory
to hear how they go about their business.
RACKING AND SHELVING
I do feel that this year is going to be
a hard one for the industry
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under the Storequip Group, explains Ron.
To date, we have developed and manufactured
approximately 5 000 different components and
we continue to look at innovative new products.
Storequip will focus on heavy duty gondola
shelving systems as well as light to heavy duty
industrial racking systems.
Looking aheadThe group-owned premises are situ-
ated in Tulisa Park and City Deep,
Johannesburg, measuring approxi-
mately 37 000 square metres with
24 000 square metres under roof. The
manufacturing plant features many com-
puterised presses and bending machines,
five inline rolling lines, six powder coat-
ing lines, two electroplating plants and awell-equipped tool room.
Ron concludes, We have always been
very strong in the shelving industry but
now we are looking at building the racking
side. Judging by their past performance,
we anticipate great things.
Ron Stoltz, General manager, KK Shelving, Tel:
(011) 724-1500, Fax: (011) 724-1510
RACKING AND SHELVING
and since the early 80s started trading as KK
Display. In 2008, the trading name KK Display
was changed to KK Shelving, and the newly-ac-
quired factory in City Deep trades as Storequip,
We have always been very strong in the shelving
industry but now we are looking at building the racking
side
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RACKING AND SHELVING
Sizeable Installation
Supply Chain Today speaks to Alan Moule,
managing director for Dexion Cape Town
to hear about some of their projects.
Racking and shelving is not only growing locally but in the
rest of Africa too. Being at the forefront of some of these
projects is a feather in the cap for any company.
But Alan is little tight lipped. All I can say is that
we have just completed a sizeable installation in
Botswana and we are now busy with a very large
contract in Angola, he says. Alan tells us that
they do a lot of work across the borders. There
is much scope for racking and shelving in Africa
and we are pleased to be able to be involved in
some big projects.
Warehousing is our main line of work,
and our manufacturing facilities are main-
lybased in Gauteng, with some in KZN.
Everything is manufactured from Mittal
steel, Alan explains.
Like most things, warehousing also fol-
lows trends and has its own flavour of
the month. First there was a swing from
extreme simplicity right through to extreme
complexity. Now there is a distinct shift
back to the more simple side of things.
People are going back to basics, hesays.
Its all in the headDiscussing the economy, Alan says that
there certainly has been an impact. There
is no doubt we have been affected by the
economic downturn. This has seen some
companies go under, but it could have been
a lot worse. My personal feeling about
the economy is that these things are to a
large extent self-perpetuating myths. We
fall prey to the propaganda and then we
start acting accordingly. The situation is
created by believing everything we hear
and talking ourselves into panicked over-
reaction.
I attended a talk on the subject by one of
the countrys best respected economists
shortly before the recession was formally
given that title, and the presenter said
that now is not the time to pull back the
horns and stop spending money. Rather
government should be slashing interest
rates drastically and encouraging compa-
nies (and individuals) to actually spend
more to get the economy back on its feetagain, says Alan.
PanickingMany companies panic, stop spending,
retrench staff and close down facilities.
Many companies panic, stop spending,
retrench staff and close down facilities
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RACKING AND SHELVING
Often this entails companies coming to
us for advice on how to manage their stor-
age and how to make sure their systems
are safe, although I feel that this does
not happen often enough. Fortunately,companies now have the time to stand
back and critically look at their racking
and shelving.
We ask Alan if they are seeing more re-
pairs and refurbishment rather than the
buying of new installations? I think that
its inevitable at this stage. Repairs and
refurbishments are taking off especially
from a safety point of view, he says.
ProductsMoving on to their products Alan elaborates,
We have a complete range of productsincluding all forms of racking, steel shelving,
mobile shelving, conveyor systems, mezzanine
floors, filing boxes, small part bins as well as
a complete advisory and system design service
incorporating the latest CAD technology.
But we dont stop at supplying product alone.
A growing part of our business is the full rack-
ing inspection service we offer on a six-monthly
basis or more often if necessary. The inspection
includes a full audit on the storage system, a
detailed report and recommendations on damage
prevention, he adds.
The brands reputation is supported by customised
training of our people, the latest design tools, ac-
tive research and development, rigorous product
testing, and af ter-sales-service. We understand
that we need to be smarter in the way that we
work with our customers, smarter in the solutions
that we provide, and strategically smart to stay
ahead of the competition, says Alan.
BackgroundDexion is a very well known brand in the racking
and shelving industry which started in Britain
back in the fifties. The company came to South
Africa in the sixties centred mainly in the KZNregion. Dexion Cape Town started as a licensed
manufacturer for the Dexion range about five years
ago and since then has spread out to service the
rest of the country, says Alan. With the head
office based in Cape Town, our network provides
support to customers on a national basis. With
a lot of international experience in materials
handling and storage systems, we have the all
the expertise required, Alan concludes.
Alan Moule, Dexion Storage Centre, Tel: (021) 552-0220,
E-mail: [email protected]
This is a very short sighted approach. Success-
ful companies look at the bigger picture and
have used this time to re-evaluate their systems
and facilities. Leaner and meaner, it means that
when the time comes, they will be so much bet-
ter equipped to take advantage of the inevitable
turn-around, he adds.
Often this entails companies coming to us for advice on
how to manage their storage
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The association has also announced that
it has secured the principal sponsor for
the 2010 annual Sapics Conference; BTS
SA, the principal sponsor of this years
annual conference, which defied the economic
downturn by attracting near record attendance,
has confirmed its principal sponsorship.
Comments Sapics president Reuben Badana, Itsbeen a difficult year all
round, but Sapics has
risen to the challenges,
and hosted not one,
but three exceptional
conferences. The sec-
ond-highest attendance
number ever, a high
delegate profile, an
outstanding exhibition
and strong sponsorship
support marked the 31st
annual Sapics Confer-ence and Exhibition at
Sun City earlier last
year, he notes.
Getting a tasteThen, for those whose
budgets may not have
allowed them to at-
On a High NoteFollowing its two successful Summer Conferences in Cape Town and Durban, as well as other events that
included an enlightening site visit to the SA Post Office and a well-supported Charity Golf Day, Sapics (The
Association for Operations Management of Southern Africa) reports that it is wrapped up 2009 on a high note.
tend the annual Sapics Conference, our regional
Summer conferences offered a great chance
for them to get a taste of what has made the
Sapics Conference and Exhibition Africas leading
education and networking event for the supply
chain profession, he adds.
The Summer Conferences that were held towards
the end of last year in Durban and Cape Town
were a great success, he reports, and were
marked by excellent sponsor support and out-
standing presentations. Included in the line-up
were Introduction To... sessions on operations
management tools such as lean management,
forecasting, procurement and supply, the theory
of constraints and the Scor Model.
The exceptional programme also included renowned
presenters like business author, leadership and
strategy consultant Ian Mann, who consults to
companies in 14 countries. He is the author
of the bestselling book Managing with Intent,
and he appears regularly on radio and writes
a weekly column in a leading national Sunday
newspaper.
Dinesh Kumar, manager at Deloitte Consulting,
shared two presentations which were
very well-received by delegates at both
conferences. He addressed the topic
of supply chain risks in developing
countries like India and South Africain one presentation, while his second
presentation, a case study, was entitled
Harness Costs for Agile Supply Chains
by Integrated Designs.
Resounding successThe annual Sapics Golf Day, held re-
cently at the Glenvista Country Club,
South of Johannesburg, raised funds
and awareness for Soweto-based AIDS
ministry, Ikageng Itireleng. Says Reuben,
The event was a resounding success.
It attracted 92 entries, with Sapics
members and associates all eager totee off for this very wor thy cause.
Jenny Froome, SAPICS, Tel: (011) 805-5677,
E-mail: [email protected], Website: www.
sapics.org.za
SAPICS
Two presentations which were very well-
received by delegates at bothconferences
Reuben Badana, Sapics president
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Market Forum
Longevity and reliabilityThe reliability and longevity of Volvo
trucks in the Fruit Spot transport opera-
tion has been proven over the last twelve
years since the brand was first introduced
into their fleet for long distance haulage
requirements. Now the company plans
to run the vehicles to higher mileages
as they continue to deliver cost effective
performances.
The Fruit Spot is a bulk fresh fruit and
vegetable supplier owned by the Ferreira
brothers. The Head Office warehouse has
recently been developed and expanded
from 4 000m to 10 000m to service
this growing business. It is strategically
located just off the M1 in Marlboro, Jo-
hannesburg.
Previously we would trade-in our Volvos ataround 600 000 kms, says Lino Ferreira,
and everyone wanted them because they
had a full service history and were in such good
condition. With a business that transports 400 tons of
fruit and vegetables countrywide and covers around 10 000
kms each day, the Fruit Spot fleet of vehicles offload and
load goods in towns like Messina in the nor th, Malelane in
the south east and Kakamas in the west of South Africa.
Brother, Johnny Ferreira organises the loads back from the
farmers so that the vehicles do not return empty.
Now we plan to run the Volvos a lot longer and we are
The desired
volumeA locally-designed
and manufactured
cargo securing and
protection bag infla-
tor has scooped a top
accolade in the South
African Bureau of Standards (SABS)
Design Excellence Awards.
The Stopak Jumbo Inflator, conceived
and patented by Stopak and designed
by Cape Town product development
consultancy XYZ, won a design ex-
cellence award in the 40th year of this
prestigious annual competition.
The device features an ambient air in-take and digital pressure control system
and has sea, road and rail applications.
The judging panel commented it was a
well resolved concept both technically
and from an industrial design point of
view.
The product is used to inflate dunnage
bags, which are typically used to fill
spaces between merchandise packed into
containers, trucks and ships holds. The
bags prevent the merchandise from shifting
and being damaged during transit.
Dunnage bags are typically inflated with a standard
hose and inflator, and the pressure to which the bags
are inflated is determined by the operator, says Byron
Qually, design director of XYZ. In many cases, the bags
are over-inflated and they crush the merchandise or bow
out the sides of the container. In the latter case, once
the containers are placed side by side on the ship, the
bowed sides are pushed back in, again crushing the
merchandise.
We designed the inflator to prevent these problems by
providing a digital readout of filling pressures, and an au-
tomatic shut-off when the desired volume
is achieved, Byron concludes.
XYZ, MD Roelf Mulder / Design Director
Byron Qually Tel: (021) 421-7236, Bester
Pansegrouw, Stopak (021) 703-9393
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Market Forum
Service is keyIf the customer is king then service is key. The world of
labelling and coding is no exception, especially when iden-
tifying a ser vice provider. Pyrotec PackMark, a localcompany that was selected by Markem-Imaje as sole
distributing partner recently, has built a reputation for
world-class service and support in South Africa. As
the sole provider of some of the best machines that
Europe, UK and USA have to offer, Pyrotec offers a
full line of continuous inkjet, thermal transfer, laser,
hot-melt inkjet and print and apply labelling systems.
Managing director of Pyrotec, Rowan Beattie, says
that it is the progressive customer support systems
that Pyrotec offers that has cemented the companys
reputation for superior quality.
One call to Pyrotecs 24/7 Cape based help desk,
provides customers with access to multiple levels ofexpert support. Customers immediately interface with
trained Markem-Imaje system field engineers. If needs
be, the challenge is escalated to Markem-Imajes
Indirect Distribution EMEA Technical Support based
in Netherlands to provide customers with access to
the creators. Yet another tier of support is provided at
the highest level of expertise via the Global Distribu-
tion Support network which is provided by teams in
France, Sweden, the UK and USA.
Not that customers are involved in this process. 40
years of experience has taught us to make it as easy
for the client as possible, to deliver on our promises
and to exceed expectation. It takes one phone call or
email from a client for us to deliver a world of sup-
port, concludes Rowan.
Visit www.pyrotec.co.za for further information or call Tel:
(021) 787-9611.
Every applicationManitou supplies a comprehensive range of gas, dieseland electric forklifts which enhance safety and optimise
productivity. From warehousing to logistics, the company
has a reliable forklift solution ideally suited to each in-
dustrial application.
Manitou forklifts are extremely manoeuvrable and have been
developed for safe, fast operation to provide consistently
productive work cycles. The machines are technologically
advanced and incorporate safety features which protect
both the load and the operator. Manitou forklifts are stable
and ensure maximum reliability, as a result of extensive
sure we can operate them effectively up to 1,2 million
kilometres. One of our vehicles is currently on 800 000
kilometres and the engine has not even been touched.
One driver is allocated to each unit and the vehicles are
checked and documented for any body damage or defectas they depart and return to the yard.
For further information, please contact Helen Calvert, Public Relations
Consultant to Volvo (Southern Africa) (Pty) Ltd, Tel: (011) 445-2251,
or (011) 445-2252. E-mail: [email protected]
research and development conducted by the company.
The ergonomic design used in these forklifts reduces
operator fatigue and as a result, improves productivity.
The forklifts also feature excellent forward view for safe
operation.
The companys electric forklifts are available in both
three-wheel and four-wheel configurations. Three-wheel
forklifts are rated for maximum load capacities from 1.5
to 2 tons, while four-wheel forklifts are rated for maximum
load capacities from 2.5 to 3 tons.
Diesel and gas forklifts supplied by Manitou are both
environmentally friendly and powerful. The machines are
suitable for both indoor and outdoor applications. The
diesel range is rated for load capacities of 1 to 3 tons.
The companys diesel range is rated for load capacities
of 1.8 to 10 tons.
Manitou, Tollfree: 080-626-4868, Fax: (011) 975-4646, Email: mani-
[email protected], Website: www.manitou.co.za
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Market Forum
Major dealIt was announced in early November last year, that Volk-
swagen South Africa (VWSA) has secured a major world-
wide right-hand drive
export deal for the new
VW Polo worth about
R27 billion over the next
six years. Schnellecke
SA (Pty) Ltd, which was
founded in 1995 is thelogistics service provider
for VWSA.
Linde Material Handling
recently began the process
of delivering a new fleet
of H18D, 1.8 ton diesel
forklifts to Schnellecke,
coinciding with the VWSA
export contract. Due to
the urgency of this require-
ment, brought on by the
demand for the new Polo,
Linde sourced Short TermRental Units as an interim
measure until such time
as the new fleet arrived.
Delivery of this new fleet
was completed by end January, 2010.
As the largest supplier to partner Schnellecke, Linde
are proud of their 13 year long association. Shnel-
lecke have a fleet of over 200 Linde forklifts which
are backed up by a fully fledged on-site workshop.
The trucks range from 1.0 ton electric to 16 ton
diesel forklifts.
Linki de Jongh-Brown, PR and Marketing Manager, Linde
Material Handling (Pty) Ltd, Tel: (011) 723-7000, Fax: (011)
574-1988, Website: www.linde-mh.co.za
Fleet additionCourier company, TNT Express, has recently taken
delivery of 12 Mercedes-Benz Sprinter 309 CDI panel
vans to add to their extensive fleet. TNT has been
in operation since 1975 and forms part of a global
network spanning over 200 countries and delivering
over 3,6 million consignments a week.
It is pleasing that a reputable company with as
much experience in the express courier service is
partnering with Mercedes-Benz Vans, says Nicolai
Berger, divisional manager, Mercedes-Benz Vans.
The Sprinter model range is renowned for superiorhandling, safety, load-securing and fuel efficiency.
With the Adaptive ESP 8.1 system and its outstanding
braking systems, such as ABS, EBV, BAS and ASR as
standard features, these vehicles set the benchmark
in terms of safety. The maneuverability and low interior
noise levels of the Sprinter is also a determining factor
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Market Forum
Radical benefitsWorldwide, Goodyears innovative breakthroughs in the
development of truck tyre technology have been hailed as
nothing less than revolutionary and they were launched
to an eager South African truck market in November.
Known generically as Max Technology, the new family of
exciting long haul and regional haul steer and drive truck
tyre products comprises Fuel Max and KMax, along with
the added technological boon: Duraseal. Each provides
Goodyears latest generation of commercial vehicle tyres
with enhanced performance, resulting in significant cus-tomer and environmental benefits.
Goodyear Product and Sales Manager Truck, Vernon Slack,
for many of our customers, adds Nicola.
Mercedes-Benz provides a two-year/unlimited km factory
warranty as well as 12 years/unlimited km corrosion war-
ranty on all NCV3 Sprinter models. Service intervals of
up to 30 000km can be achieved, thanks to the Assyst
service reminder computer, which considers factors such
as the use of synthetic oil and 50ppm ultra low sulphur
diesel, which is available at most stations nationwide.
These service intervals bring down the running costs
considerably.
Shirle Greig, Tel: (012) 677-1904, Fax: (012) 677-1682, Email: shirle.
[email protected], Website: www.mercedes-benzsa.co.za
explained that the magic key to the dramatically improved
performance resulting from Max Technology is really quite
simple, the revolutionary engineering features combined
in Max Technology give Goodyear truck tyres a lower
rolling resistance. The tyre with lower rolling resistancerequires less energy to propel it and consequently uses
less fuel. Less fuel means lower overall operating costs
and a reduced impact on the environment.
Fuelmax is used in Goodyears long haul range of Marathon
LHS II (long haul steer) and LHD II (long hau l drive) truck
tyres. Its application-specific design (including dedicated
tread patterns and optimised contour geometry) results in
low rolling resistance as well as outstanding wet traction
and braking characteristics.
Kmax technology is applied in Goodyears Regional RHS
II (regional haul steer) and Regional RHD II (regional haul
drive) tyre range. This range recognises that vehicles work-ing on regional operations, where more urban stop-start
driving and lower speeds are incurred, require tyres with
different characteristics.
Another exciting Goodyear-patented feature of the Max
Technology family, Duraseal enables punctured Goodyear
truck tyres to repair themselves - literally. Driving can con-
tinue after the tread is punctured and the tyre can remain
in service until it is retreaded. Customers using Duraseal
tyres have been amazed at the punishment they will take
as many as 50 punctures without loss of inflation and
the huge reduction in vehicle downtime compared with
conventional tyres.
Lize Hayward, Group Public Relations Manager, Goodyear Tyre &
Rubber Holdings (Pty) Ltd, Tel: (041) 505-5400, Fax: 086-614-0368,
Email: [email protected]
Upcoming features
March : Racking and shelving
Cleaning equipment for
warehouses
Focus on government
April : Barcoding, Labelling,
Scanning & RFID
Forklifts
Focus on food and beverage
May : Materials handling in the
motor industry
Racking and shelving
Focus on the mining industry
Contact Surita Marx onTel: (011) 781-1401,
Email: [email protected],
Website: www.promech.co.za
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T
he outsourcing model offers access
to skills, resources and ex-
perience that would not
otherwise be availableto many organisations because
of the financial outlay that
is required in building these
specialised proficiencies
in-house.
However, ne-
gotiating the
minefield of
outsourc-
ing pro-
viders and
outsourced
o f f e r i n g s ,and select-
ing the one
that will work
best with your
organisation, can
be challenging.
Top 10 Tips
OUTSOURCING 3PL/4PL
Outsourcing is gaining popularity, largely due to its ef fective
pay as you go model. This is especially appealing in light of
the current global economic downturn with ICT managers hav-
ing to keep tight control of their budgets.
Taking certain key criteria into consideration
when assessing an outsourced service can be
advantageous. These include a review of the
following:
Appropriately skilled technical staffOne of the fundamentals in selecting your out-
sourced partner is to ensure that all technical
staff are appropriately certified according to their
level of experience and position. For example,
when outsourcing a relational database
or Operating System (OS) compo-
nent of the business, varied levels
of skills are required.
A trainee engineer may not have
obtained vendor certification but
it is expected that Senior and
Principal Consultants will
have these certifica-
tions. Outsourcing
to a partner with
a varied lev-
el of staffing
that can be
matched to
the appropri-ate task, en-
sures that your
business has ac-
cess to skil led
staff without a
significant capital
outlay.
This also provides peace ofmind as you can rest assured
that the staff working on your
project are competent.
Multi-platform and operat-
ing system supportNot all businesses use the
same operating systems (OS),
and multiple types of OS are
often used simultaneously. It is
therefore important for an out-
sourced partner to have a good
working knowledge of multipleOS, including the variety of
Unix variants, Windows and
the various versions of Linux,
including Red Hat, Susi and
Unbreakable Linux.
A trainee engineer may
not have obtained vendor
certification
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If working in a database environment for example,
it is necessary for the outsourced partner to be
knowledgeable regarding the different types of
relational databases including Oracle, DB2, Sybase,
SQL and MySQL. The benefit of the outsourcedcompany having a broader knowledge base is
that it can significantly reduce implementation
time and support various platforms.
Pre-define the servicesService Level Agreements (SLAs) are fairly standard,
and you should insist on one that includes clearly
laid out details, such as mean-time-to-respond,
mean-time-to-repair and escalation procedures
all the way to the top level.
This should be combined with an Operations
Level Agreement (OLA) a contract that specifies
how the SLA is executed; something which is
often not included as a standard procedure. This
should be done before engagement between the
client and the outsourcer. Clear roles of respon-
sibility should be established and measurables
put in place.
In addition, rates for work required over and above
the scope of the contract should be agreed upon
scaling from Junior Engineers up to Principal
Consultants, depending on the level of expertiserequired. This eliminates nasty surprises down
the line and prevents your outsource partner from
holding you to ransom at a future date.
Pro-active monitoring and alerting toolsIndustry standard tools are often recommended
with relational database or OS outsource con-
tracts, but they usually come with a hefty price
tag which is transferred onto the client.
During times when budgets are lean, an in-house
developed solution offered as part of the entire
package (a value-add), can deliver the same basic
functionality of industry standard tools without
the severe dent to your budget.
However it is important to bear in mind that a
simple monitoring tool might not feature the same
bells and whistles as an industry standard tool
such as a sophisticated graphical user interface
(GUI).
Industry standards and best practicesThe implementation process should be stan-
dardised and clearly defined from the beginning.
This forms part of the value-add consulting
service that an outsourced partner should pro-
vide. In fact, advising the client of what mustbe standardised, implementation Best Practices
and the benefits thereof, is often regarded as a
critical mini-project.
As different industries have different Best Practice
standards, it is important for your outsourcer to
have a broad knowledge, base from which to work.
Best Practice is not a one size fits all solution,
and service delivery must be tailored to suit the
needs of the client and their indust ry, using Best
Practice and Industry Standards that comply with
ITIL and ISO9000 standards.
Service level managementYour outsourced partner should include a Service
Delivery Manager to monitor the service deliv-
ery of the project as well as the quality thereof.
This role or resource is mutually beneficial, as
the outsourcer can feed this information into its
CRM system and, from the customers point of
view, grievances can be raised and escalated
during implementation so they
can be quickly and painlessly
dealt with.
A good outsource partner will
conduct Service-Surveys with
the customer on a regular basis
to establish service levels and
customer satisfaction. This
allows the outsourced partner
to monitor and improve their
service and be aware of future
project requirements.
Regular management
meetingsRegular on-site management
meetings will allow the out-
sourced partner to communicate
the progress and completionof project milestones or sim-
ply let the customer know, in
person, exactly how things are
progressing.
OUTSOURCING 3PL/4PL
This eliminates nasty surprises down the line and
prevents your outsource partner from holding you to
ransom at a future date
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This creates a feedback loop and ensures that by
the time the contract/project nears completion,
both parties are one hundred percent happy with
the work done. It also fosters open communica-
tion lines between the outsourced partner andclient which results in trust.
Strategic partnerships with software
vendorsMake sure your outsourcer has strategic par tner-
ships with relevant software vendors. This en-
sures that the company remains up to date with
all of the latest developments in the particular
technology related to the project or for purposes
of ongoing contractual support.
In addition, the organisation can benefit from the
preferential pricing that vendors usually offer their
partners. Another benefit is the regular training(at preferential rates) that such partnerships offer,
including access to the latest versions of software,
information, developments, conferences etc.
Comprehensive documentationThe client must insist on comprehensive documen-
tation of everything that pertains to the project
or ongoing support. This knowledge base deliv-
ers transparency into the project so that if a key
employee is away on annual or sick leave, they
can be replaced with minimum disruption.
In addition, this knowledge base allows the
customer to continue on their own (if required)once the project is complete, while having full
access to implementation details and issues. It
also allows the organisation to switch to another
outsourced partner if it is unhappy with any stage
of the implementation.
The new partner can pick up where the previous
one left off relatively easily and quickly
identify the daily, weekly and monthly
tasks associated with the contract. This
documentat ion must be compiled inline
with ITIL and ISO9000 standards and
be reviewed on a quarterly basis and
should form part of the SLA.
Achieving a significant ROIWhile engaging an outsourced partner
involves a cost, your partner should
deliver benefits to your organisation
that outweigh this charge, saving you
money in the long-term and deliver-
ing a significant Return on Investment
(ROI).
For example, if an organisation experi-
ences downtime that costs the company
R1m, the outsourced organisation
could provide a service that minimisesor completely eliminates downtime at
the cost of R600 000, paying for the
exercise and further improving the
bottom line.
Great benefitsOutsourcing can be of great benefit during times
when budgets are more important than ever. If
you pick an unsuitable partner you could end
up throwing your money away without realisingthe true benefits of outsourcing ICT. But if your
partner is the right fit for your organisation, you
will gain access to a wealth of skills on demand
at a significantly lower cost of hiring them in-
house with SLAs and OLAs that stipulate service
levels while eliminating the associated costs of
additional head count.
Ensure success
When selecting an outsourced partner, ensure theyhave a strong client base and good track-record
in retaining annuity contracts for a minimum of
five years. In addition, obtain contact details from
the outsourced company for annuity contract
and project references that have well-defined
objectives and goals.
Establishing the ability of the outsourcer to listen,
understand and collaboratively work on defining
metrics, goes a long way towards minimising mis-
understandings before any contracts are signed.
It is vital to select one that brings value to your
organisation, and delivers on all of the service
promises it makes.
Mark Robinson, Service Delivery Manager, RDB Consult-
ing, Tel: (011) 807-7663, Email: mark@rdbconsulting.
com
OUTSOURCING 3PL/4PL
If you pick an unsuitable partner you could end up
throwing your money away
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OUTSOURCING 3PL/4PL
T
he 3PL/4PL is not in the busi-
ness of executing tasks in con-
formance with processes either
that is the task of a rangeof transport, warehousing and other
providers. Instead, the outsourcers
value is to manage processes on the
customers behalf, in doing so taking
a non-core administrative overhead
off their shoulders.
Secondly, it leaves the customer in
full control of their shipment through-
out the supply chain, providing a
real-time window into the cargos
whereabouts and the costs incurred.
Finally, the outsourced provider ex-
pedites trouble-free logistics through
Guidingyour ShipmentOutsourcing logistics does not mean changing a customers
supply chain processes. It means handing control over them to
an outsourced (third- or fourth-party) managed logistics
provider.
excellent relationships with customs and ports
authorities around the world.
Good vs bad outsourcingOutsourcing your import or export logistics is
often blithely talked about as a good way to get
rid of cumbersome non-core processes and save
money in the process.
But outsourcing only adds value when it improves
service levels and greatly reduces costs. And
achieving that is only possible when the outsourced
logistics provider has a complete understanding
of the customers processes and offers a servicethat supports the customers business goals.
So says Clifford Blackburn, CEO of Transport
Shinaji International (TSI), a global logistics
management provider.
Dont fix processes that workAll outsourcing is not equal, he adds. Some
outsourcers try to force-fit their logistics model
onto customer processes in a one-size-fits-all
approach. That is neither necessary nor very
desirable.
Clifford explains that outsourcing does not mean
altering customer processes if they already servebusiness goals well. It merely means passing
control over those processes to the outsource
provider, while staying in full control of your own
supply chain.
He says control comes from giving customers
deep, live insight into their shipments. Having
Some outsourcers try to force-fit their logistics
model onto customer processes in a
one-size-fits-all approach
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OUTSOURCING 3PL/4PL
that insight allows customers to guide their ship-
ment and hold a service provider accountable
with complete certainty.
Manage processes, not tasksIf needlessly tweaking customer processes im-
plies a mistaken view of outsourcing, then so
is the assumption that outsourcing means the
outsourcer must execute all tasks in the supply
chain (such as storage, warehousing, transport
and so on).
Clifford says even large, experienced logistics
companies make this mistake. The role of an
outsourcer is, in fact, to manage a process or
batch of processes, he adds. That is why it
is so important for outsourcers to stick to their
knitting, which is to manage the overall process,
and to leave the individual tasks to specialist
providers.
Clear the pathHe says good outsource providers offer a third
value proposition their excellent working relation-
ships with port authorities and customs officials,
built up over years, often expedite shipments
movement along the supply chain.
Everything an outsourcer does must be in the
interests of getting the shipment to its destination
in the shortest possible time and at the lowest
possible cost. Outsourcers must ensure optimally
efficient logistics by managing process flows.
Combining effor tHow does an outsourcer achieve the
level of insight that Clifford refers to? He
says it is a feat made possible through
a combination of systems integration,
human effort and solid relationships
in the industry.
Decades of experience in logistics
convinced me of the need for a system
that integrates multiple enterprises
shipping companies, ports authority,
transporters and all the others involved
in shipping.Quick actionThus TSI developed the Operations
Control Centre. Installed at customer
premises it gives detailed, real-time
reports tracking shipments throughout
the supply chain, and alerting customers
to exceptions. Based on this, custom-
ers can act before charges are incurred
and hold providers accountable.
As a result of our system, our customers
have seen service improvement, and
have been able to focus on their core
competencies as well as better manage-
ment and utilisation of their inventory
and staff, concludes Clifford.
www.shinaji.com
So important for outsourcers to stick to their knitting
To book your advertising space,
please phone:
Surita Marx,Tel: (011) 781-1401,
Fax: (011) 781-1403 orE-mail:
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T
his industry-led self-regulation scheme
encourages operators on the road logis-
tics value chain to implement a vehicle
management system that preserves roadinfrastructure, improves road safety and increases
productivity. It also supports the Department of
Transports National Freight Logistics Strategy.
Barloworld Logistics Jose da Silva, in his new
position as project manager, says Toyotas feeder
operation was granted permission in January last
year to mount distinctive RTMS boards on the
front of the Hino trucks used in this operation, for
which Barloworld Logistics has had the contractfor almost five years.
Certification is granted separately for each route
and type of operation as well as the specific trucks
and trailers being utilised. It is self-regulatory,
but subject to monitoring by the authorities.
All encompassingRTMSs mission is to provide a national manage-
SpecialAccreditationThe Barloworld Logistics operation that handles the contract
to deliver automotive components from suppliers in Gauteng
to the Toyota SA manufacturing plant in Prospecton, near Dur-
ban, is benefiting from its status as the first general freight
carrier in South Africa to be awarded Road Transport Manage-
ment System (RTMS) status. Previously this certification had
been confined to transport operators in the sugar and timber
industries.
ment system, encompassing standards, auditors
and manuals, as well as implementation sup-
port in terms of information portals, recognition
and technology transfer for heavy vehicle road
transport to operators, consignees and consign-
ors. It aims to focus on load optimisation, driver
wellness, vehicle maintenance and productivity
improvement.
The industry also recognises that poor compli-
ance to transport regulations creates an unfair
competitive environment and it was decided that
a strict self-regulatory system would be in the
best interests of the countrys citizens and the
industry itself.
Ground-breaking initiativeA wide range of private, government and para-
statal organisations participated in compiling
this ground-breaking initiative. There is also a
move to look at extending the RTMS to SADEC
countries in the future.
Da Silva says one of the benefits of the RTMS
certification is that he can use the so-called
Performance Based Standards Trailer Logistics
(PBSTL) trailer, which is Australian derived. It
allows the overall length of the horse and trailerto increase from 22m to 27m which will permit
more payload (up from 56 tons to 65 tons) as
well as extra load volume. He is having one of
these trailers built by Afrit for a trial this year.
These larger trailers will result in fewer vehicles
being required to carry a given amount of cargo,
with a saving in items such as fuel costs and
toll fees.
In his new position as proj-
ect manager Jose da Silva,
who has long and varied
experience in the transport
industry, will be looking at
ways for Barloworld Logistics
to become even more efficient
and productive, with the big
focus on removing any form of
waste from the organisation.
His quest will involve innova-
tion, operational excellence,
costs and tenders as well
as looking for new business
opportunities.
Few technical problems
The Barloworld Logistics fleetcurrently consists of about
300 vehicles, consisting of
several different makes of
trucks. However, only Hino
TRUCKING
These larger trailers will result in fewer vehicles being
required
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trucks have been used on the Toyota component
transport operation, although this was not a
prerequisite from Toyota SA in the awarding of
the contract.
We are very happy with the performance we
are getting from the Hino trucks, with very few
technical problems and outstanding fuel economy.
I believe our CO2 emissions have been cut by
1.5-million kg. by using the Hinos compared withour previous trucks due to the savings in fuel,
explains the project manager.
Disciplined controlI must pay tribute to the excellent after
sales service we receive from Hino East
Rand (previously Pat Hinde Trucks) in
Boksburg. We currently run our trucks for
500 000km before replacing them, but
they are performing so well, with low run-
ning costs, that we are looking to extend
this distance.
We have now transported more than 11000 loads from Gauteng to Durban and
have had only one serious accident in five
years, which I attribute to our disciplined
control of the fleet and our drivers through
our sophisticated fleet management pro-
grammes, concluded Da Silva.
Barloworld Logistics, Tel: (011) 445-1600, Jos
da Silva, Tel: (011) 445-1637, Website: www.
barloworld-logistics.com
TRUCKING
I must pay tribute to the excellent after sales service we
receive from Hino East Rand
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N
omusa Dlamini, Shell Lubricants
marketing manager, explains that
without ones fleet performing at its
optimum, suppliers will not be able
to consistently reach customers on time and ondemand. It is therefore important that supply
chain managers proactively service and manage
their fleet, ensuring trucks on the road can deliver
on customer promise. The role of lubricants in
this regard should not be overlooked as they
impact significantly on costs and, ultimately, on
maintaining a viable supply chain.
By employing effective lubricant solutions, compa-
nies can impact significantly on their bottom-line
and subsequent profitability.
While lubricant management is often performed
in-house, supply chain managers of sizeable fleets
should consider partnering with an established
lubricants producer and supplier. Equipped with
the technical know-how and expertise required
to advise regarding suitable oil applications for
a comprehensive fleet, they can assist managers
Boosting Effectivenessto achieve strategic objectives through correctproduct selection and lubrication management.
Reduced maintenanceHaving access to a complete line of lubricant
solutions for example will not only ensure that
managers benefit from the cost savings of buy-
ing bulk, but impact on the overall lifespan and
maintenance requirements of their fleet.
Having a technical specialist on hand to help
choose the right lubricant will ensure a fleet
operates efficiently even in the toughest condi-
tions, helping to extend maintenance intervals
and avoid equipment breakdown. With vehicle
downtime potentially the greatest threat to ones
supply chain, engine durability is essential.
As original equipment manufacturers (OEMs)
develop modern, more powerful and more
compact truck engines that require premium
protection, greater demands are being placed on
the efficacy of lubricants. With most transport
operators having a combination of engines and
models in their fleet, keeping operations simple
While there are many factors that contribute to the
seamless flow of the supply chain process, effective fleet
management remains imperative.
By employing effective lubricant
solutions, companies can impactsignificantly on their bottom-line and
subsequent profitability
TRUCKING
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can be a challenge. Where its possible to use one
lubricant across a fleet of different vehicles (makes
and ages) however, procedures can be significantly
simplified by avoiding the need for an inventory of
multiple products.
Thirsty enginesOne of the unintended side-effects of the global
tightening of emissions targets has been reduced
fuel economy in many of the newer engine designs.
OEMs have worked hard to minimise this impact
(while also complying with reducing nitrogen oxide
limits), but overall fuel economy has decreased in
numerous modern engines.
Supply chain managers must remain cognisant of
this and find alternative ways of decreasing fuel
consumption. When one considers that, on average,
10% of fuel consumed by trucks is used to overcome
mechanical friction, one soon realises that selection
of the right lubricant provides a critical means of
reducing both fuel consumption and costs.
TRUCKING
Having a technical specialist on hand to help
choose the right lubricant will ensure a fleet
operates efficiently
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high drainage intervals and, when used as part of
a suite of driveline oils, can reduce energy use
by 5%, producing six tons less of carbon dioxideper truck per year. Across an entire fleet of trucks
this can result in significant cost savings.
Taking timeWhen it comes to making an already efficient
supply chain fleet even more efficient, while ana-
lysing routes or loading and delivery processes,
supply chain managers should also review their
suite of lubricant products. By taking more time
to invest in the lubrication of their fleets engines,
and partnering with a lubrication specialist, it
may be far easier to cut costs and bolster delivery
than previously anticipated.
Website: www.shell.co.za
That being said, supply chain managers should
however note that while low-viscosity grade
lubricants have inherently less friction and thusimprove fuel-ef ficiency, they can degrade quickly
losing their fuel economy and protection benefits.
Formulating a low-viscosity oil that remains stable
is therefore a real challenge for most lubricant
technicians.
Shell Lubricants solution to this has been to
develop synthetic low-viscosity grade oils. These
save energy without compromising on oil life orengine protection. Some products additionally have
Overall fuel economy has decreased in
numerous modern engines
TRUCKING
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This prestigious award recognisespeople, projects and products
that have gone above andbeyond the call of duty to
enhance the environment in whichthey operate.
The inaugural awards in 2009enjoyed a wonderful response
from the supply chain communityand everything is on track to makethis years event one of the indus-trys most prestigious accolades.
Come and see who walks awaywith the coveted trophies and
enter your product or project forthis years event.
Entries for this years event close inJune and the awards ceremony isbeing planned for 26 August 2010.
GreenSupply
ChainAwards
Contact: Catherine Larkin on
Tel: (011) 789-7327/787-9127,
Cell: 083 300 0331, Fax: (011) 787-7865
Email: [email protected]
Are You
DoingYourBit?
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Market ForumMulti-channel futureHalfords, the UKs leading retailer for car parts, car
enhancement, cycles and travel solutions, has chosen
global supply chain optimisation provider, Manhattan
Associates, Inc. as its technology partner to support itsfuture distribution network. Halfords will deploy a range
of solution components from Manhattans Distribution
Management suite, including Warehouse Management,
Labour Management and Slotting Optimisation as well as
its Supply Chain Intelligence solution, as the retailer seeks
to build an optimised fulfilment capability to extend the
success of its multi-channel retail operations.
Halfords has already launched phase one of its strategy
to consolidate and reconfigure its logistics infrastructure,
which has resulted in the opening of a new national dis-
tribution centre (NDC). The restructured network, which
will comprise the NDC and an existing DC at Redditch,
will serve Halfords network of almost 500 stores in the
UK, Republic of Ireland and Central Europe, as well as
handling customer orders received through its online
store. Manhattans Distribution Management solutions
will manage both distribution centres.
Our optimised distribution infrastructure will improve
service levels to our customers while providing trans-
portation efficiencies and increasing productivity, says
Tony Smollett, Head of Systems at Halfords. This revised
distribution network needs to accommodate our growth
ambitions across the business. We therefore needed a scal-
able supply chain technology backbone that will reliably
serve the new DC network and meet our cross-channelfulfilment requirements and allow us to introduce various
flow-through techniques including cross-docking.
We selected Manhattan based on our experience of work-
ing with them previously, the ease of integration of their
systems with our existing SAP enterprise resource planning
platform and the flexibility of their solutions.
John Bird, Director, International Communications Strategy, Manhat-
tan Associates, Tel: +44 (0) 1344 318071,Email: [email protected].
Xanthe Vaughan-Williams, Kirsty Sewter, Fourth Day Public Relations,
Tel: +44 (0) 20 7403 4411, Email: [email protected]
Acquiring a stake
In November last year, Imperial Logistics acqui red a 36%stake in Pragma Holdings, with various professionals who
are members of Pragmas management owning the bal-
ance. The acquisition strengthens the industrial services
capabilities in physical asset management services of
Imperial.
Pragma will form part of the recently-established Integra-
tion Services division. The division is extending Imperial
Logistics service offering beyond the traditional transport
and warehousing services to include procurement, opera-
tions planning and international logistics management.
says Cobus Rossouw, chief executive officer of Imperial
Logistics Integration Services.
The division also houses Megafreight providing forward-
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Market Foruming and clearing services, Volition offering supply chain
consulting, Paltrack with specialised services in fruit export
tracking and management and Imperial Logistics Air Cargo
focused on express overnight services. The asset care
services that Pragma provides will further complementthe development of our Business Process Outsourcing
services, concludes Cobus.
One of Imperial Logistics core competencies is the man-
agement of complex operations with its own high-value
physical assets or those of its customers. By partnering
with Pragma Imperial Logistics obtains access to a world-
class physical asset management service, ie, the Asset
Care Centre Service.
Pragma has recently embarked on an international growth
strategy with the aim of increasing market share through
the establishment of global networks and partnerships,
says Adriaan Scheeres, chief executive officer, PragmaHoldings. Imperial Logistics is well-known for its continu-
ous improvement and value creating investments. Being
a dominant player in the African physical asset manage-
ment industry, our partnership with Imperial Logistics is
an exciting and strategic development. With significant
synergies between ourselves, the deal brings numerous
opportunities to strengthen our local presence across a
number of industries, whilst it enables us to invest in
various international projects currently underway.
For further information, please visit www.imperiallogistics.co.za
Improving forecastingCompact Computer Solutions (CCS) which designs, imple-
ments and supports software and hardware installations,
as well as configuring networking infrastructures, is geared
to significantly improving operating efficiencies, from in-
ventory control to financial reporting requirements, says
Charmainne Kidd, managing director of Compact Computer
Solutions. The companys understanding of a customers
business processes and market challenges allows us to
specially develop tailored solutions and customer relation-
ship management systems.
Critical aspects include fixed assets, leases, rentals and
purchasing, quotations and contracts, tracking of equipment,
as well as warranties, inventory control and repairs.
The companys latest focus is on demand driven manu-
facturing where initiatives are introduced to manufac-
turers and distributors of capital equipment to improve
forecasting, predictable manufacturing cycles and waste
management, adds Charmainne.
In the capital equipment sector, the rental module enables
management to efficiently control quotations, contracts,
debriefing and invoicing. The fixed asset module encour-
ages total control over fixed assets, with advanced forward
planning. This module allows companies to asset track
items with fixed and variable costs, with a facility to re-
serve an asset for a pending quote or contract.
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Market Forum
Top 10 airportsSkytrax, an independent air traffic research institute, has
selected the worlds ten best airports based on a survey
conducted among more than eight million air passengers.
The study shows that six of the worlds ten best airports
are equipped with baggage handling systems (BHS) from
Siemens Mobility.
The Number 1 airport in the world, Incheon International
Airport in South Korea, is using Siemens technology along
with the airports of Hong Kong, Kuala Lumpur, Munich,
Singapore and Zurich. Baggage handling systems are a core
element of a smoothly functioning airport infrastructure.
The results of the Skytrax survey show we are a proven
partner for the best of the best worldwide, says Klaus
Schfer, Director Airport Sales at Siemens Mobility. As
such, we take care not to serve only international hubs
but also to assist airlines and regional airports as a com-
petent partner.
Our baggage handling systems help every airport to reach
its maximum performance because they combine high
availability with top throughput rates. We also offer our
customers a number of top services. In every case, keep-
ing the lifecycle costs of the systems as low as possible
is our top priority.
Compact Computer Solutions (CCS) provides business and opera-
tional based solutions that add value to companies in diverse sectors,
including manufacturers and distributors of capital equipment, as well
as rental and leasing organisations
The service module allows for warranty control on assets,
as well as for repairs and maintenance. The flexibility of
this module means components
can have separate tracking
and warranty control from the
main assets of a business. For
example, if the asset is situated
in the workshop, the planning
board displays this asset as not
in service for renting.
The configuration management
module facilitates efficient make-
to-order, assemble-to-order
and configure to order prod-
ucts.
CCS, with a depth of experience
of inventory, workshops and
dealer networks also offers
an analytical solution to the
specific business principles of
manufacturers and distributors
of capital equipment.
CCS, a Microsoft Gold certified
partner, provides software solu-
tions that include Dynamics-AX
(formerly Microsoft Axapta),
Dynamics CRM and ACS-Embrace (locally written and
supported product for the last 25 years).
Charmainne Kidd, Managing Director, Compact Computer Solutions
(CCS), Tel: (011) 867-1407, Email: charmainne@compact-solutions.
com, Web: www.compact-solutions.co.za
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Market Forum
Index to Advertisers
Afzelia 4
Barpro 34
Engineer Placements 32
Feel at Home 12
Green Supply Chain Awards 30
Hako Outside Front Cover, 26
ILS 22
Palian Outside Back Cover
Proscan Inside Back Cover
Psion 28
SAID 16
S&N Labels 10
Storsure 6
Symo Inside Front Cover
Universal 8
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Baggage handling systems from Siemens also provide an
energy-efficient design. During off-peak periods, intelli-
gent controllers avoid unnecessary idling in the complex
handling systems, and subsystems are only added to
handle peak loads.
The Top 10 List is the result of an annual survey conducted
by the independent air traffic research institute, Skytrax.
This is the worlds largest customer survey on airport
standards. 190 competing airports were evaluated by
means of a questionnaire focusing on 39 factors such as
check-in, transfer to connecting flights or waiting times.
The winner of this years survey is Incheon International
Airport, followed by Hong Kong International Airport and
Singapore Changi Airport. The other finalists are the air-
ports at Zurich (4) and Munich (5), Kansai Osaka Airport
(6), Kuala Lumpur (7), Amsterdam (8), Centrair Nagoya
(9) and Auckland (10).We have installed more than 300 logistics systems at
airports worldwide, including the worlds largest baggage
handling systems in Dubai, Madrid and Beijing, where we
are also responsible for technical operations in addition to
maintenance, says Klaus Schfer. Our customers have the
peace of mind to use proven systems and can rely on our
decades of experience. They also benefit from our regional
presence in over 190 countries all over the world.
Keshin Govender, Siemens Southern Africa, Tel: (011) 652-2412
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