Download - SDPM - Lecture 10 - Contract management
Leiden Institute of Advanced Computer Science
1
System’s Development and Project Management – Contract management
Prof. Dr. Thomas Bäck
Leiden Institute of Advanced Computer Science
2
Outsourcing
Benefits: ! Potential time reduction ! Cost savings –
economies of scale ! Risk reduction ! External expertise:
! Specialized developers ! Library of resuable code
Remaining risks: ! Outside transfer of
expertise ! Loss of control over
future development ! Compromise of
confidential information ! Loss of progress
visibility and control
Leiden Institute of Advanced Computer Science
3
Outsourcing (cont‘d)
! Management plan incl. risk management ! Contract management ! Regular vendor communications ! Count on using some of your own technical
resources ! Be leery of unstable requirements ! Retain sufficient control to pull work back in-
house if needed ! Avoid double standards
Leiden Institute of Advanced Computer Science
4
Offshore outsourcing
! Communication ! Language ! Problem of lines and bandwidth
! Time differences ! Travel time and expenses ! Characteristics of vendors’ country
! Copyrights/patents/intellectual property laws
Leiden Institute of Advanced Computer Science
5
Acquiring software from external supplier
This could be: ! A bespoke system - created specially for the
customer ! Off-the-shelf - bought ‘as is’ ! Customized off-the-shelf (COTS) - a core
system is customized to meet needs of a particular customer
Leiden Institute of Advanced Computer Science
6
Payment methods
! Time and materials contracts ! Fixed price contracts ! Fixed price per delivered unit
Note difference between goods and services Often license to use software is bought rather than the software itself
Leiden Institute of Advanced Computer Science
7
Time and materials contracts
Advantages to customer ! Easy to change requirements ! Lack of price pressure can assist product
quality ! Preliminary estimate of overall cost
Leiden Institute of Advanced Computer Science
8
Time and materials contracts (cont’d)
Disadvantages ! Customer liability - the customer absorbs all
the risk associated with poorly defined or changing requirements
! Lack of incentive for supplier to be cost-effective
Leiden Institute of Advanced Computer Science
9
Fixed price contracts
Advantages to customer ! Known expenditure ! Supplier motivated to be cost-effective
Leiden Institute of Advanced Computer Science
10
Fixed price contracts (cont’d)
Disadvantages ! Supplier will increase price to meet
contingencies ! Difficult to modify requirements ! Upward pressure on the cost of changes ! Threat to system quality
Leiden Institute of Advanced Computer Science
11
Fixed price per unit delivered
FP count Design cost/FP
Implementation cost/FP Total cost/FP
to 2,000 $242 $725 $967
2,001-‐ 2,500 $255 $764 $1,019
2,501-‐3,000 $265 $793 $1,058
3,001-‐3,500 $274 $820 $1,094
3,501-‐4,000 $284 $850 $1,134
Leiden Institute of Advanced Computer Science
12
Fixed price/unit example
! Estimated system size 2,600 FPs ! Price
! 2000 FPs x $967 plus ! 500 FPs x $1,019 plus ! 100 FPs x $1,058 ! i.e. $2,549,300
! What would be charged for 3,200 FPs?
Leiden Institute of Advanced Computer Science
13
Fixed price/unit contracts
Advantages for customer ! Customer understanding of how price is
calculated ! Comparability between different pricing
schedules ! Emerging functionality can be accounted for ! Supplier incentive to be cost-effective ! Life cycle range
Leiden Institute of Advanced Computer Science
14
Fixed price/unit contracts (cont’d)
Disadvantages ! Difficulties with software size measurement -
may need independent FP counter ! Changing (as opposed to new) requirements:
how do you charge?
Leiden Institute of Advanced Computer Science
15
The tendering process
! Open tendering ! Any supplier can bid in response to the invitation
to tender ! All tenders must be evaluated in the same way ! Government bodies may have to do this by local/
international law, e.g. GATT (UNO, General Agreement on Tariffs and Trade)
Leiden Institute of Advanced Computer Science
16
The tendering process (cont’d)
! Restricted tendering process ! Bids only from those specifically invited ! Can reduce suppliers being considered at any
stage ! Negotiated procedure
! Negotiate with one supplier, e.g. for extensions to software already supplied
Leiden Institute of Advanced Computer Science
17
Requirements analysis
Invitation to tender
Evaluation of proposals
Evaluation plan
Stages in contract placement
Leiden Institute of Advanced Computer Science
18
Requirements document
! Introduction ! Description of existing system and current
environment ! Future strategy or plans ! System requirements
! Mandatory/desirable features ! Deadlines ! Additional information required from bidders
Leiden Institute of Advanced Computer Science
19
Requirements document (cont’d)
! Requirements will include ! Functions in software, with necessary inputs and
outputs ! Standards to be adhered to ! Other applications with which software is to be
compatible ! Quality requirements, e.g. response times
Leiden Institute of Advanced Computer Science
20
! How are proposals to be evaluated? ! Methods could include:
! Reading proposals ! Interviews ! Demonstrations ! Site visits ! Practical tests
Evaluation plan
Leiden Institute of Advanced Computer Science
21
Evaluation plan (cont’d)
! Need to assess value for money for each desirable feature
! Example: ! Feeder file saves data input ! 4 hours a month saved ! Cost of data entry clerk £20 an hour ! System to be used for 4 year ! If cost of feature £1,000, would it be worth it?
Leiden Institute of Advanced Computer Science
22
Invitation to tender (ITT)
! Note that bidder is making an offer in response to ITT
! Acceptance of offer creates a contract ! Customer may need further information ! Problem of different technical solutions to the
same problem
Leiden Institute of Advanced Computer Science
23
Memoranda of agreement (MoA)
! Customer asks for technical proposals ! Technical proposals are examined and
discussed ! Agreed technical solution in MoA ! Tenders are then requested from suppliers
based in MoA ! Tenders judged on price ! Fee could be paid for technical proposals by
customer
Leiden Institute of Advanced Computer Science
24
Evaluation of proposals
! Management considerations: ! Vendor ability to meet budget and schedule
commitments ! Project management capabilities ! Confidentiality issues, e.g. serving competitors ! Supply of product support
Leiden Institute of Advanced Computer Science
25
Evaluation of proposals (cont‘d)
! Technical considerations: ! Evaluation of software-development capability ! Expertise in application area and implementation
environment ! Support of further enhancements
! General considerations: ! Financial stability ! Contract development as primary line of business
Leiden Institute of Advanced Computer Science
26
How would you evaluate the following?
! Usability of an existing package ! Usability of an application yet to be built ! Maintenance costs of hardware ! Time taken to respond to requests for
software support ! Training
Leiden Institute of Advanced Computer Science
27
Typical contract terms
! Definitions ! Form of agreement
! Sale/lease/license
! Goods and services to be supplied ! Environment – defining responsibilities ! Customer commitments ! Standards and acceptance procedures ! Timetable ! Price and payment method
Leiden Institute of Advanced Computer Science
28
Contract management
! Contracts should include agreement about how customer/supplier relationship is to be managed, e.g. ! Decision points - could be linked to payment ! Quality reviews ! Changes to requirements
Leiden Institute of Advanced Computer Science
This is the End !
Thank you !
29