confidential
Seamlessly detect and react to IT-service related problemsSummer Webinar Series: August 30th, 2017
Peter Hack
@hackatdt
Peter HackSolutions Architect - Dynatrace COE
IT Professional and Tech evangelist
15+ years IT Systems, Infrastructure, and APM
Travel enthusiast
confidential
>Name: auhy67p>Age: 13y 6m 4d>Type: Oak>Location: Segment 13r6c9>Purpose: Next week’s camp fire
From this…
confidential
>Name: tree0123>Age: 130y 2m 9d>Type: Oak>Location: Segment 1r1c6>Purpose: Houses monolithic tree house
…and this…
confidential
To this!
It was this one!
confidential
confidential
The hero we need…
One Agent to monitor them all
confidential
confidential
confidential
Wh
at is the im
pact o
f this C
I havin
g issues?
Wh
at is this C
I respo
nsib
le for?
Wh
at d
oes
my
app
licat
ion
dep
end
on
?
Wh
ere
do
es m
y ap
plic
atio
n r
un
?
Au
tom
atically generated
and
up
to d
ate dep
end
ency m
od
el
Pow
ered
by
Dyn
atra
ce O
ne
Age
nt
confidential
CMDB
Confidential, Dynatrace, LLC
Enterprise Monitoring
OneAgent Elastic hyper scale A.I. poweredFull stack
SaaS ManagedDynatrace
Digital experience analytics Application performance Cloud, container, infrastructure
API driven automation
Incidents | CMDB
confidential
+ = smarter together!
Confidential, Dynatrace, LLC
It’s ready! Just install the app!
Confidential, Dynatrace, LLC
Up and running in 5 min!
confidential
1: Dynatrace problem notification
• Integrate Dynatrace root-cause and impact of detected incidents seamlessly with ServiceNow remediation workflows.
confidential
2: Dynatrace detected incidents are mapped to CIs
• Automatically map affected configuration items (CIs) with ServiceNow incidents.
confidential
3: Dynatrace Agent based real-time discovery
• Feed OneAgent auto discovered software services and their relation into ServiceNow CMDB.
• Agent based information is fed into ServiceNow in real-time!
confidential
4: IT Operations management
• Provide single event information to fill ServiceNow operations management module.
• Dynatrace acts as event source for the ServiceNow ITOM module.
confidential
5: Automatically generate a software service map
• Automatically provide Dynatrace real time topology information into ServiceNow dependency maps.
confidential
Takeaways
• Problem Notifications with RCA into ServiceNow
• Detected incidents mapped directly to Cis
• Real-time discovery and synch with CMDB
• Live event source for ITSM/ITOM modules
• Auto-generated software service maps
confidential
“What if I use a CMDB other than ServiceNOW?”
Open Q&A
Use the Question Feature in GoTo Webinaror post it later to https://answers.dynatrace.com
Some helpful links… Dynatrace SaaS Trial: https://www.dynatrace.com/trial
Blog: https://www.dynatrace.com/blog/tag/servicenow
YouTube Channel: http://bit.ly/dttutorials
Education: http://university.dynatrace.com
Forums http://answers.dynatrace.com
Dynatrace Documentation: https://www.dynatrace.com/support/doc/
PurePerformance Podcast: http://bit.ly/pureperf
www.dynatrace.com
confidential