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![Page 1: Service Design Breakfast - How to involve, activate and engage people in the customer organization - case Finavia](https://reader035.vdocument.in/reader035/viewer/2022062615/54871aafb4af9fb55d8b4e9f/html5/thumbnails/1.jpg)
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Airport
Airlines
Ground Handling
Other Service
sPassenger
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14 900 000 Passengers+1000 Companies +15 000 Employees1 Airport
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Q2/11 Q3/11 Q4/11 Q1/12 Q2/12 Q3/12 Q4/123.5
3.55
3.6
3.65
3.7
3.75
3.8
3.85
3.9
3.95
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Courtesy and helpfulness of security personnel
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