Download - Service desk manager overview
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![Page 1: Service desk manager overview](https://reader033.vdocument.in/reader033/viewer/2022051313/548750655906b5020d8b4593/html5/thumbnails/1.jpg)
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A Service Desk Manager is a primary IT service called for in ITSM as defined by IT Infrastructure Library (ITIL)
ITIL considers Service Desk to be a central point of contact between Service Providers & Users/Customers on a day-to-day basis.
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To act as a Single Point of Contact for all IT Customers
To maximize service availability To restore service whenever possible To provide Business System Support
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Create Tickets & Incidents Search Incidents ,Create Problems,
Change Orders Update Incidents, Problems, requests &
recognize Redundancies Resolve Incidents,Problems,Requests &
Change Orders