Download - ServiceInsight powered by Corrigo
Next Generation Software to Manage your Facilities
End your reliance on antiquated technology and expensive call centers when it comes to your facility needs.
CBRE ServiceInsight powered by Corrigo lets you streamline your facility operations, identify cost savings, improve vendor and technician communications, and give you visibility to real-time reporting 24/7.
ServiceInsight powered by CorrigoNext Generation Facilities Maintenance Software
EQUIPMENT & SYSTEM WARRANTY M
ANAGEMENT |
IN-FIELD ASSET ATTRIBUTE CAPTURE
AUTOMATED AR/AP PROCESSING | FINANCIAL
DASHBOARDS | LABOR & M
ATERIALS CAPTURE
REAL-TIME STATUS UPDATES | D
RILL-DOWN REPORTING |
ANDROID & APPLE IOS PORTAL APP
GPS CHECK-IN & OUT | P
ERFORMANCE SCORECARDS |
ADVANCED MOBILITY
CUSTOMERS
VENDORS & TECHS
ASSETS
FINANCE
End the reliance on antiquated technology and expensive call centers when it comes to your facility needs.
ServiceInsight powered by Corrigo lets you streamline your facility operations, identify cost savings, improve vendor and
technician communications, and gives you visibility to real-time reporting 24/7.
Find out why ServiceInsight powered by Corrigo is the Next Generation, Best-of-Breed Solution to Manage your Facilities!
A Better Way to Manage Your Facilities
How do you manage your Vendors?CUSTOMERSWhere are you with your Customers? VENDORS
Dispatching
Tracking
Close Out
PerformanceData
Basic Intermediate
Manual assignment; manual dispatch;
phone/email/fax work order dispatch
Query-based dispatch board; outbound check
calls; phone in messages
Paper work order and/or invoice
Anecdotal and reactive assessments
Auto-routing with compliance skip;
acceptance/rejection SLA alert
Real-time messaging; automated SLA alerts;
mobile/GPS/IVR check-in & check-out
Digital status; completion notes; repair category/
code and asset detail capture;
digital signature
Automated scorecards; real-time issue alerts;
comparativebenchmarking
Auto-routing by location/skill; phone confirmation
on emergencies
Real-time dispatch board; SLA alerts; to-do’s for
Ops Center
Digital status and completion notes;
paper signature
Status and work load reports with anecdotal& reactive assessments
Request Initiation& Tracking
Spend & BudgetAlignment
WorkManagement
Insight& Transparency
Phone-based work order creation and
open text entry
Only finance knows dollars
Reactive issue management
& manual approvals
Data dump toExcel “Reporting”
90% self-serve, guided creation (inclusive
emergencies); real-time status updates
Real-time self-serve spend data access
Real-time automatic escalations, approvals,
and verifications
Performance dashboards; subscriptions; drill-down
reporting & ad-hoc querying
Phone & self-serve mix with limited problem codes
Periodic spend reporting
Some escalation and approvals; out-of-system
surveys & follow-ups
Manual compiles;static reporting
Basic IntermediateServiceInsight ServiceInsight
ServiceInsight powered by Corrigo
TECHSHow do you manage your Techs? FINANCEHow do you manage your Finances?
PricingControl
Invoices/AP
Request forFunds/AR
Reporting
Dispatching& Scheduling
Tracking& Monitoring
Labor& Materials
PerformanceData
Manually assigned buckets of PM and
demand work orders by technician
End of day/week data entry updates;
call-in for exceptions
Total labor & materials costs allocated across
work order volume
Anecdotal and reactive assessments
Auto-assigned by trade & site loaction; planner optimized integrated
demand and PM scheduling
Real-time status with GPS location stamps;
integrated work order exception handling & SLA compliance alerts
Automated capture of work order labor and
materials costs
Automated scorecards, productivity reporting,
real-time alerts, and GPS breadcrumb trail
reporting
Auto-assigned work orders without
scheduling information
Real-time status updates with manual exception handling
Manual assignmentof costs by back office
Status and work load reports with anecdotal& reactive assessments
NTE in contract; no NTE invoice audit
Invoices submitted via paper or disconnected to
work order system
Data export enhanced manually and
submitted; manual exception handling
No real vendor dataor work cost data
NTE by specialty; real-time quote and
authorization tools; NTE invoice auto rejection
PM invoices auto created; vendor uses location/skill
rate card to submit demand invoices; little
to no audit required
Data auto presented in Funding Request portal
with real-time work order detail drill through
Automated dashboards & subscription reports
Manual NTE quotes; NTE invoices manually audited
and rejected
High cost scanned invoice auto routed
but manually audited
Data report auto formatted and sent; manual exception
handling
Data dump to excel reporting
Basic IntermediateBasic IntermediateServiceInsight ServiceInsight
ServiceInsight powered by Corrigo
ASSETSHow do you manage your Assets?
Tracking
PMManagement
Lifecycle
Warranties
ServiceInsight
Asset names,no attributes
Simple schedules;auto creation
Manual capital planbased on overview
assessment
No warranties
Customized loggedattributes per templatedasset model. Real-time
attribute capture;systemic assets
Auto assigned anddispatched; plannersched. & adv. sched.
support; punchlists; pre-pop. invoices; visits;mass management
Automated integratedcapital plan based on
real-time data
Product & servicesystemic warranties
Canned asset attributesadded by back office
Simple schedules; auto creation and dispatch;
punchlists
Automated capital planbased on periodic outof system assessments
Product warranties
SERVICEINSIGHTHow it benefits you
Basic Intermediate
A Cloud-Based Solution
ServiceInsight powered by Corrigo is a web-based Facilities Maintenance solution that serves asa communication platform for your sites, staff, and vendors. It truly is a paperless environment and everything that you need to make an informed decision is at your fingertips. Everybody is connected 24/7 via smartphone, tablet, and computer. Business intelligence on the fly.
Automation
Step up to the Next Generation in automation where you to set business rules and watch as costs go down, delivery gets consistent, and you have time to focus on exceptions and continuous improvement.
Performance Management
Through real-time visibility into every transaction, tech, vendor, and asset, via your customized portal and our powerful reporting module, your response time will be unparalleled and your customers will understand the value you deliver.
It’s Easy to Switch
Corrigo has developed an industry leading way, named ASCEND, to swiftly transition you to the Next Generation, Best-of-Breed Facilities Maintenance solution. The transition will be seamless and efficient focused on configuring the solution to meet the business needs you have always wanted to deliver.
CLOUD-BASEDSERVICEINSIGHT POWERED BYCORRIGO CONNECTS ALL DATAAND PARTIES IN THE CLOUD
PERFORMANCEMANAGE PERFORMANCE THROUGHREAL-TIME ALERTS & REPORTS
TRANSITIONWE MAKE IT EASY TOSWITCH. WE TRAINYOUR TEAM & VENDORS
AUTOMATIONFEWER MANUAL STEPSTO MANAGE YOUR FACILITIES
ServiceInsight
ServiceInsight powered by Corrigo
About Corrigo
Corrigo powers ServiceInsight and other web-based solutions for the facility and field service management industries that deliver operational visibility, measurement, and control. Founded in 1999, Corrigo has grown to become a leader in service management solutions, providing the next generation technology used in over 160,000 facilities of all types. Solutions include the Work Order Network, CorrigoNet, and WorkTrack product lines. Corrigo has offices in Portland, OR, San Mateo, CA, Atlanta, GA, and Dallas, TX.
For more information, please contact Jack Watkinson at 469.207.9175
© 2013 Corrigo IncorporatedCall 1-877-267-7440 to Learn Morewww.corrigo.com | [email protected]
Corrigo Atlanta4080 McGinnis Ferry RdSuite 703Alpharetta, GA 30005
Corporate Office8245 SW Tualatin Sherwood RdTualatin, OR 97062
Corrigo Dallas1101 Central Expressway SSuite 200Allen, TX 75013
Corrigo Silicon Valley1900 S Norfolk StSuite 100San Mateo, CA 94403
ServiceInsight powered by Corrigo
“Our clients very much enjoy the ‘one-stop shopping’ that ServiceInsight powered by Corrigo provides them for all of their facilities maintenance requests. The system has revolutionized how they request this work to be done. From our end, the mobile app is an excellent tool. The app streamlines communications between the field and our call center and even helps keep FM’s aware of what is happening in the field 24/7. The system is extremely robust and contains so much functionality we have not even had a chance to explore it all yet! The reporting and tracking functionalities are great and allow us to pull a wide variety of data to help measure and streamline our operations.”Adam Weycker, Sr. Facilities Manager, CBRE