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Setting Goals With Meevowith Brittany Machi
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Brittany MachiSenior Education Specialist
Millennium Systems International
YOUR PRESENTER
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TOPICS COVERED
BUILDING A FOUNDATIONS.M.A.R.T. GOALS
THE GROWTH INDICATORSEMPLOYEE GOALS
TEAM GOALSTHE FOLLOW THROUGH
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How many of you deal with…
Unmotivated Employees?
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Unmotivated employees tend to…
BE UNPRODUCTIVENOT CARE
BRING DOWN MORALE
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How Can YOU Get Them to be…
Motivated & Engaged?
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It’s not a math equation.
It’s aCulture!
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Build Credibility with Your Team
First, YOU Need to…
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Establish Trust
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Establishing Trust With Your Team
Are you providing them with
what they need?
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Establishing Trust With Your Team
Do they have the necessary skills?
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Establishing Trust With Your Team
How can you help them achieve their goals?
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Setting S.M.A.R.T. Goals
Build Credibility by…
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T
S Specific
MAR
Measurable
Attainable
Realistic
Time-Bound
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Goals should be set based on PERFORMANCE
“You can’t base goals on revenue alone – that is rear-view thinking. Revenue today is the
result of what you did yesterday.”
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The Growth Indicators
Forward Focused Thinking
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Frequency of Visit
Repeat Client
Retention
Average Ticket
New Clients Per Month
New Client Retention
Productivity
THE GROWTHINDICATORS
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Goal Setting Should be a…
Positive Experience
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Goal setting is a time to…
ACKNOWLEDGE ACCOMPLISHMENTSGIVE FEEDBACK
CREATE A PATH FOR THEIR FUTURE
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Gathering Data…
The MA200
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Productivity
Average Hours Per
Week
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Total Services Average
Service Ticket
Total Retail Average
Retail Ticket
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Repeat Clients
Serviced
Repeat Retention
Percentage
New Retention
Percentage
Average New Clients Per Month
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Using…
What If?
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Step 1:Setup
Employee Information
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Average Hours Per
Week
Total Services
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Total Retail
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Repeat Clients
Serviced
Repeat Client
Retention
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Average New Clients Per Month
New Client Retention
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Average Frequency
Of Visit
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Average Service Ticket
Average Retail Ticket
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Step 2:Use What
If? to Empower
Employees
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The Employee’s Currently Projected Earnings
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The Employee’s
What If Analysis
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Individual Goals
Setting
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Enter Each Month to Generate the Total
Enter Additional
Service Goals
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Enter Each Month to Generate the Total
Enter Additional
Retail Goals
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Make Employees Accountable for their Goal Attainment
Accountability is Key!
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The Importance of
Team Goals
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The Importance of
Team Goals
Increases Job Satisfaction for
Employees
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The Importance of
Team Goals
Fosters Learning and Continued Education
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The Importance of
Team Goals
Creates an Atmosphere of
Employee Support
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The Importance of
Team Goals
Builds a Sense of Community
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Gathering Business Data…
The MA200
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Productivity
Average Hours Per
Week
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Total Services Average
Service Ticket
Total Retail Average
Retail Ticket
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Repeat Clients
Serviced
Repeat Retention
Percentage
New Retention
Percentage
Average New Clients Per Month
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Meeting with Your
Team
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Meeting with Your
Team
Know Your Business Vision for the
Upcoming Year
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Meeting with Your
Team
Communicate that Vision CLEARLY to
Team Members
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Meeting with Your
Team
Discuss the Course of Action for Accomplishing
These Goals
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Meeting with Your
Team
Listen to Your Teams Ideas and Input
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Meeting with Your
Team
Get Everyone Engaged and on the
Same Page
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Team Goals
Setting
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Enter Each Month to Generate the Total
Enter Additional
Service Goals
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Enter Each Month to Generate the Total
Enter Additional
Retail Goals
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How Can You KEEP Them…
Motivated & Engaged?
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Effectively
FOLLOW THROUGH
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Effectively Follow Through
Mid-Year Reviews
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Effectively Follow Through
Weekly Huddles and Monthly Team Meetings
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Effectively Follow Through
Utilize Gamification
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Effectively Follow Through
Monitor Employee Progress
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The Effective Follow Through
Allowing Employees to Monitor Themselves
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My Tiles for Smart Groups
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My Tiles for Smart Groups
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Effectively Follow Through
Offer Consistent Feedback
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Goal Setting Action Plan
Goal Action Target Date
Discuss the Growth Indicators with Staff
Show Them the Growth Indicators, What They Do, and How They Play a Part
Set Service Provider Goals Run the MA200 for Employees; Take Them Into What If; and Set their Goals in Meevo
Meet with Your Team Schedule a Time to Meet with Your Entire Team and Discuss the Business Vision for the Year
Set Team Goals Run the Relevant Reports for the Previous Year, and Set Goals for the Team Based on the Meeting
Follow ThroughHave Weekly or Monthly Huddles, Have Employees Contests to Keep Employees Engaged, and Always
Offer Feedback
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RECAP
BUILDING A FOUNDATIONS.M.A.R.T. GOALS
THE GROWTH INDICATORSEMPLOYEE GOALS
TEAM GOALSTHE FOLLOW THROUGH
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LIVE CUBE AD
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THANK YOU