Single Sourcing:Documentation and Training Material
Hydraulic Simulation & Optimization
Mette Nyberg
Sr Technical Communicator
31 October 2013
AgendaS
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o My road to single sourcing training material and product documentation
o Our previous method of creating training material
o Our next generation of training material
o Learning points / Return on investment (ROI)
My road to single sourcingS
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o Single sourcing – my beacon for almost 15 years
o Single sourcing: - First a matter of structure - Now also with tools support
o A loooooooong and winding road
o Job security at risk? Not at all: Try quality and effective processes
Previous training material ..1 o Two (long) Word documents in multiple
versions
o Approx. 70% reuse from product documentation
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Previous training material ..2 o Two versions of Power Point slide decks in
multiple versions
o Redundancy in pptx notes and Word documents
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New scenarioS
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o New organization structure =new ways of doing things
o Train-the-trainer material
o Lobby work finally paid off
o Optimizing the training material
o Taking ownership of training material
Challenges for a turn-aroundS
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o Explaining the concept of single sourcing
o Deciding on the tool for developing training material
o Agreeing on the level of handout material
Next generation training material
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Single sourced material
o 1 slide deck
o 1 set of instructor notes
o 1 set of exercises
o Using a version control system
Demo timeS
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Slide decks:Conceptual overview
Exercises Handout material
I’m cute and just along for the ride
Quotes from colleaguesS
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Peter Johnsen, support & instructor
Sharing the burden
“It’s so much better than the old material.“
Quotes from colleaguesS
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gKasper Rügge, support & instructor
“The look of the material will be closer related to the general help file giving the different components of the software package a more unified look and ultimately giving the software a more professional appearance to the course participant.”
“Maintaining the course material will be a lot easier in the future. “
Learning points / ROI
o You will need a good deal of - clout- patience- confidence (that what you are doing is right)
o Work smarter
o Changing old habits, procedures, and processes take time
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Thanks for being here
HappyHappy
