Download - Skills Development Brochure
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Skills DevelopmentDeveloping people forthe future of business
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Skills Development Developing people or the uture o business 1
Contents
Leadership development and sot skills training .............5
Workplace readiness ......................................................9
Recognition o prior learning ........................................13
Skills audits and gap analysis ........................................17
Learnership implementation .........................................21
e-Learning solutions ......................................................25
Contacts ........................................................................28
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Deloitte has vast experience in the skills
development space with expertise in various ocus
areas o skills development. Deloitte understands
that the multiaceted issue o addressing skills
development means that interventions are
essential at dierent stages o a learners career.
For this reason Deloitte has developed a skills
development oering suited to each stage o an
individuals career.
The lack o appropriately skilled people is one o
SAs most signicant commercial issues and the
lack o scarce skills within certain industries is
particularly taxing on organisations operating in
those industries.
The shortage of skilled labour in South Africa is one of themost challenging socio-economic issues which needs to beaddressed. The skills development challenges South Africa facesare complex and span across numerous industries andskill levels.
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Skills Development Developing people or the uture o business 3
Leadershipdevelopme
ntand
softskillstraining
Workplace
readiness
Recognitionof
priorlearning
Skills
audit
sand
gapa
nalys
is
Learnership
implementation
e-Lea
rning
solution
s
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Leadership
development andsot skills training
Workplace
readiness
Recognitionof
priorlearning
Skillsauditsand
gapanalysis
Lea
rnersh
ip
implemen
tation
e-Le
arnin
g
solu
tio
ns
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Skills Development Developing people or the uture o business 5
Leadership development
and soft skills training
About leadership development and
sot skills training
Deloittes leadership development solution and
sot skills training are built around competencies.
Our training and development programs are
designed to give people at all levels the skills they
need to be increasingly eective in their jobs. We
believe people learn new behaviours and skills
most eectively through a blending o learningoptions that include classroom, web-based, virtual
classrooms, and electronic perormance support.
Deloitte helps you implement your learning
strategy by providing the best mix o instructor-led
training with other technology-based training
methodologies. Organisations that practice this
blended approach are reaping signicant benets.
We know that the magic is in the mix, and we are
committed to continually expanding our training
delivery options to meet your needs.
Competencies are also the heart o our selection
and assessment systems. Job analyses, behavioural-
based interviewing, assessments and simulations
help organisations identiy the best candidates or
the job.
Challenges organisations ace
Gettingorganisation-wideleadership
consistency to build a values driven culture
Ensuringyourleadershavetherightskillsto
drive engagement
Havinghigh-performanceteamsforyourlean
manuacturing implementation
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The Deloitte solution
Managers who can drive results, oster star
perormers, and improve engagement. You will
receive a comprehensive, systematic approach
to leadership development including up-ront
assessment and a competency-based curriculum
o more than 55 courses that can be congured
or customised to meet your needs. They are
available or the classroom and online. We provide
unmatched consulting expertise to assure a fawless
rollout, tied to concrete measures o success.
Deloitte DDI has trained and developed nearly
6.3 millionexecutivesandleadersworldwide.Each
day, more than 1,500 leaders benet rom one
or more o our leadership training or assessment
systems. Their newly acquired skills have infuenced
the work lives o more than 210 million people.
Deloittes leadership development and sot skills
solution has the ollowing eatures:
Fullrangeofassessmentandneeds
analysis tools including competency based
multi-rater instruments
Competency-based,congurable
curriculum o 55 courses or leadership
and workorce development, including
Interaction Management
Custom-builtleadershipprograms
Programsforcreatingcustomerloyalty
Multipletrainingdeliveryoptions
6
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Skills Development Developing people or the uture o business 7
Benefts
Itsagrow-or-diemarketplace.Havingthe
right talent strategy is crucial. Deloitte will help
you systematically and creatively close the gap
between todays talent capability and the people
you will need to successully execute tomorrows
business strategy.
We excel in two areas:
Designingandimplementingselectionsystems
that enable you to hire better people, aster
Identifyinganddevelopingexceptional
leadership talent, critical to creating a high-
perormance workorce
Leadership development and sot skills training is
all about giving you the kind o business impact
you want. The work we do together is tied to
your organisations strategies and becomes part
o your business and your culture. This gives you
a solution with long-term sustainability and i
your business is a multinational, Deloitte has the
global resources needed to implement your talent
initiatives eectively and consistently throughout
your organisation regardless o location.
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Workplace
readiness
Reco
gn
itionof
priorlearning
Skillsaudits
an
d
gapanalysis
Learnershipimplementation
e-L
earning
solutions
Leader
ship
develop
mentand
soft
skills
trainin
g
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Skills Development Developing people or the uture o business 9
Workplace readiness
About workplace readiness
South Arica is acing a talent crisis and
organisations are demanding highly skilled
resources to meet their growth targets and
their transormation goals. Coupled with the
sporadic success o transormation in the
countrys education system, private enterprises
are increasingly being called upon to help bridge
the skills gap and develop their employees. As
a result, Deloitte have been implementing skills
development strategies or specialised areas, such
asITConsulting,ERP,HumanCapital,Finance,
StrategyandOperations,Engineering,Project
Management and Taxation.
Challenges organisations ace
Our programmes are aimed at addressing the
ollowing key issues acing businesses today:
Acompellingneedtodrivetransformation
coupled with a severe shortage o competent
high level black skills
Gettinggraduatesfullyproductiveandadding
economic value in the shortest possible time
Pressureplacedonbusinesstocomplywith
legislation and align with various Charters
Retaininggoodtalent
Unstructuredanduncoordinatedtraining
resulting in excessive costs
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The Deloitte solution
In our work readiness programmes, we have
created a unique mechanism or taking on large
numbers o new graduates and transorming them
into high-perorming and skilled consultants in ashort space o time.
We have restructured our training to ocus heavily
on work experience combined with relevant and
appropriate theoretical knowledge. Throughout
the process, participants are continually managed
and assessed. They are allocated mentors and
coaches so their development can be closely
monitored to meet the day-to-day demands o themodern workplace.
Participantsareenrolledinlearnerships
or registered skills programmes under the
relevantSETAstructures,resultingincreditsor
a ull qualication through the South Arican
Qualications Authority (SAQA). This also allows
employers to benet rom the relevant tax
deductions available. Alternatively, Deloitte cancustomise the workplace readiness programme
to suit the unique business needs o our client,
still aligning programmes closely to the National
Qualications Framework (NQF).
The learning programme is designed to not only
develop core areas o specialisation, but also to
drive the overall development o communication,
general consulting, project management and sales
skills. Furthermore a level o holistic development
is placed on top o the learning process, wherebylearners are assisted and given the necessary lie
skills to succeed in a demanding work environment.
The practical component o workplace learning
is what sets the workplace readiness programme
apart. Learners are exposed to a wealth o industry
expertise, various knowledge repositories, project
exposure as well as various mentors and coaches.
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Skills Development Developing people or the uture o business 11
Workplace readiness can assist organisations to
achieve transormational change through the
ollowing engagement options:
Maketoorderindustryspecicworkplace
readiness programmes. By joining ourprogrammes your graduates will embark on
a developmental and experiential learning
process and become value-adding, productive
resources within a specied time period. They
work on your own projects and programmes
while participating in the work place readiness
programme. I required, we can also recruit
the right graduates or you to kick-start
the process.
PartnerwithDeloittetoextendourDeloitte
GraduateAcademy(DGA)-ifyouarean
organisation in a specic industry interested
in creating a unique learning track with the
relevant intellectual property and workplace
experience, we can extend the academy
to other areas o scarce skills in highly
specialised areas.
Establishacompany-specicGraduate
Academy - utilising our experiences in the set
up o our own academy and other academies,
we can advise you on how to establish and run
a successul internal academy o your own.
Benefts
There are a number o both direct and indirect
benets or organisations participating in workplace
readiness programmes:
Benetfromthenancialincentivesprovided
bySARS(uptoR60000deductionperlearner
completingalearnership)aswellasSETA
unding and grants. By using this unding and
using the learners to support the business,
the programme usually pays or itsel within
12 months.
Benetfromatriedandtestedmodel,whichcan show demonstrable impact over ve
years. Workplace readiness has a successul
completion rate o over 90% and over 80% o
learners are still with their original employees.
BenetfromthequalityofDeloitte
proessional insight and experience. Learners
are provided unlimited access to the Deloitte
global knowledge network to acceleratetheir development. Deloitte industry experts
provide tuition and support throughout
the programme.
BenetfromtheDeloitterecruitmentfunction.
I you are unable to nd the quality or quantity
o graduates you need, Deloitte will nd
suitable candidates or you rom our workplace
readiness programme talent pool. We areactive all year round recruiting the best talent
rom SAs best universities and colleges.
Gainadvantagefromdevelopinghigh-calibre
business analysts that are amiliar with your
business and have the knowledge, skill and
attitude to make a dierence.
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Workplace
readin
ess
Recognition o
prior learning
Skillsaud
itsand
gapana
lysis
Learnership
implem
entation
e-Learningsolutions
L
eadership
deve
lopm
entan
d
soft
skillstraining
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Skills Development Developing people or the uture o business 13
Recognition of
prior learning
About recognition o prior learning
In order to ensure quality education and
training in terms o the NQF, it is necessary that
assessment o skills acquired must take place.
Specic outcomes in line with the standards, as
prescribedbytheapplicableSectorEducation
andTrainingAuthority(SETA),aretobeassessed
in the workplace. Assessment criteria must
include essential embedded knowledge and this
knowledge should be measured against specic
predetermined criteria.
Challenges organisations ace
Traditionally organisations have skilled their sta
in various inormal manners such as on-the-job
training, shadowing and inormal coaching. It has
thus ar been challenging to measure knowledge
gained in this manner against outcomes o
ormal qualications.
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The Deloitte solution
Assessment o skills is a process where knowledge
is measured using a suitable assessment tool, giving
credit to learning which has already been acquired
in dierent ways, such as through lie experience.
The assessment process allows or:
Acceleratedaccesstofurtherlearning,which
could be customised to address the need o
the individual
Theabilitytoidentifythegapbetweencurrent
knowledge and required knowledge or an
individual to be able to successully complete a
specic task or group o tasks
The NQF recognises that learning takes place in a
variety o settings:
Formaleducationandtrainingprogrammes
Formalandinformalonthejobeducation
and training
Selfstudyforenjoymentorimprovement
o qualications
Informalexperiencegainedintheworkplace
or community
Formalin-houseeducationandtraining
Assessment takes place against set outcomes as
per the criteria or successul perormance o the
given task.
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Skills Development Developing people or the uture o business 15
Benefts
Deloitte has successully implemented various
assessmentsandRecognitionofPriorLearning (RPL)
initiatives or many o South Aricas leading
organisations. Through our Deloitte Skills
Development Solutions (SDS) accredited assessment
centre, we are able to cater or customised
vocational assessments.
The methodology used by our assessment centre
accommodates considerable cost benets. We
implement best practice methodologies coupled
with our distinctive tools, which allows clients
to ocus on their core business issues, whilst still
promoting skills development through eectively
managed skills programmes and assessments in
their organisations. This ensures successul skills
transer and trained, unctional resources.
Some o our achievements include:
e-RPL
DeloittedevelopedarstofitskindRPLModel,
delivered via a Computer Based Assessment
Instrument and supported by a Learner
Management System. This product enables
the competence assessment o literate, semi-
literate and illiterate candidates across various
occupational, skills and knowledge levels. The
instrument can be applied to ormative, summative
andRPLassessments.Theassessmentinstrument
is learner-centred and easy to use. To date almost
1 300 candidates rom 17 companies have
beneted rom this product.
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Workplace
read
iness
Recog
nitio
nof
priorle
arning
Skills audits and
gap analysis
Learners
hip
imp
lem
entation
e-L
earn
ing
solu
tions
Leadershipdevelopmentandsoftskillstraining
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Skills Development Developing people or the uture o business 17
Skills audits and gap analysis
About skills audits and gap analysis
Deloitte oers a unique response to addressing the
South Arican skills development challenge. Our
skills audit and skills gap analysis methodologies
enable us to implement at organisational or
industry level.
The vocational skills assessment centre also caters
or ormative and summative assessment as well
as recognition o prior learning assessment, using
a range o assessment instruments implemented
according to the specic assessment need and
which conorms to the NQF and SAQA principles.
Challenges organisations ace
The shortage o skilled people is one o
South Aricas most challenging issues to address.
There is no doubt that the lack o certain scarce
and critical skills within organisations is one o the
most dicult issues organisations have to deal
with at present. Over-stretched sta, a lack o
training and limited capacity negatively aects the
productivity and competitiveness o organisations
and the country as a whole.
The ability to compare the current skills set within
an organisation with its uture needs and to
create a skills development map has always been
challenging to many organisations.
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The Deloitte solution
As an assessment centre, Deloitte SDS conducts
vocational assessments or industries through
various instruments that enable ast and eective
assessment, record keeping, moderation and
quality management. Our occupational specic
assessment model can be applied across
occupational, cognitive and NQF levels.
The solutions Deloitte oer in dealing with the skills
development challenge include:
Skillsgapanalysisandskillsdevelopment
strategy implementation and developing and
implementing quality training programmes to
address gaps and improve skills
Providinganend-to-endlearnershipand
assessment solution, including a customised
project management methodology
ProvidingaleadingedgeQuality
Management System which adheres to
regulatory requirements
Providinguniquetoolsincludinge-RPL,
recognised as one o the most cost and time
eective instruments
Providinglearnersupportservices,including
mentoring and coaching o learners
throughout the process
Implementingprogrammesnationallyand
across various economic sectors, providing
qualications ramework
Consultingincludingdesignand
implementation o evaluation and
monitoring rameworks
Researchonskillsdevelopmentinitiatives
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Workplacereadiness
Rec
ognitionof
priorlearning
Skills
audits
and
gapan
alysis
Learnership
implementation
e-Learn
ing
solutions
Leadersh
ip
deve
lop
mentand
so
ftskills
trainin
g
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Skills Development Developing people or the uture o business 21
Learnership implementation
About learnership implementation
DeloitteSDSisregisteredasanofcialEmployment
andSkillsDevelopmentAgency(ESDA)with
theDepartmentofLabour,andreceivedSETA
accreditation to act as an assessment centre or
vocational skills assessment.
Challenges organisations ace
Training and development o personnel are
strategic imperatives that ensure organisations
keep their competitive edge, in the local and global
market. This in itsel can put a strain on available
resources, whilst moving ocus away rom the
organisations core business activities.
The management and administration o major
skills development initiatives require dedicationand subject matter expertise to ensure successul
implementation. In South Arica the regulated and
bureaucratic nature o skills development oten
infuences organisations capacity to implement the
aorementioned, hence resulting in a ragmented
approach to training and development.
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The Deloitte solution
Deloitte is one o a ew major organisations
registeredtoactasanESDA,withtheabilityto
implement programmes on a national basis, within
a wide range o economic sectors and industries.
OursuiteofESDAservicesinclude:
Learnermanagementandadministration
Qualitymanagement
ITsystemsandsupport
Contractmanagement
Recruitmentoflearners
Learnerassistanceandsupport
Learnermentoringandcoaching
Projectmanagementandimplementation
Trainingprovideridenticationandquality
assurance o training delivery
Communicationsandstakeholderliaison
Financialmanagementandpayroll
Monitoringandevaluationoftraininginitiatives
We use best practice methodologies coupled with
our distinctive tools to ensure successul skills
transer and trained, unctional resources.
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Skills Development Developing people or the uture o business 23
Benefts
Deloitte has successully implemented various
learnerships, assessments and recognition o prior
learning initiatives or many o South Aricas
leading organisations. Since 2003, learner
pass rates o learnerships managed by Deloitte
consistently exceed 90%, and subsequent student
employment rates exceed 80%.
Our unique approach to mentoring and coachingunderpinned by best practice principles, ensures
that learners are retained.
Some o our achievements include:
Programme in the FSI industry
Beneting 18 bank groups nationally;
this programme has enabled more than
4 000 unemployed individuals to enter the ormal
labour market through learnerships during the
pastfouryears.DeloitteactsastheESDAfor
this programme.
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Workplace
readiness
Recognitionofpriorlearning
Skillsau
ditsan
d
gap
analysis
Learn
ership
implem
entatio
n
e-Learning
solutions
Leadership
developm
entand
softskillstraining
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Skills Development Developing people or the uture o business 25
e-Learning solutions
About e-Learning solutions
e-Learning solutions at Deloitte is a key participant
in the skills development sphere, ocussing
on the use o technology as a key enabler to
deliver workplace learning. We believe that
promoting training and development o people
will demonstrate the value they provide or any
organisation to reach its goals.
e-Learning solutions at Deloitte is a leader intechnology enabled learning solutions, with
12 years experience in delivering large scale
competency building projects. As a benchmark
example, Deloitte implemented the design and
roll-out o a multimedia learning solution to one
o the worlds largest gold mining houses with
50 000 employees at the time.
Our products and services include:
Learningandtrainingdevelopment
advisoryandconsulting;learningand
development strategy
We have a large team o experts including
experienced educational specialists, curriculum
and content developers, multimedia and
sotware (system) developers to assist
organisations in training their people.
Learningmanagementsystems
- Learning management systems, tools
and technologies
- Develop custom systems
Generice-learningproducts
- AdultBasedEducationalTraining(ABET)
- Mining and saety technical training such
as hard rock mining, induction, lasting,rst aid training
- Training on regulatory and
legislative requirements
Custome-learningproducts
Deloitte has a ull development capacity to
customise e-learning or any organisation.
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Challenges organisations ace
There are multiple learning challenges aced by
organisations, which include:
EmployeeswithalmostnoEnglishliteracy
- Eveniftheyhaveneverworkedon
computers beore, this system is so user-
riendly that they can now be taught saety
and unctional skills with audio sound
in their mother tongue and multimedialessons with digital video bits and other
media. This includes unbiased assessments.
Costoftraining
- The real cost o training lies in the time
employees spend not being productive and
our system ensures only training that is
required, takes place.
Skillsshortages
- Our solution assists in addressing the need
to provide accelerated training to ll the
skills gaps o employees.
The Deloitte solution
Our solution is a blended, technologically driven
approach to learning, which will ll the need
o delivering quality training and providing
skills to employees. Our core unction is to
assist organisations to train and provide skills to
employees much aster and more eectively, by
ensuring compliance with all global and local
saety standards as well as legislative requirements.
A blended, technologically driven approach tolearning will ll this need. We believe that this is the
most eective way to learn in an inormation age
where new skills and re-skilling o sta has to take
place in an environment o accelerated change.
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Skills Development Developing people or the uture o business 27
Benefts
Thesolutionswedeliverarealsocosteffective
in terms o productivity due to a reduction in
time, travelling and lodging costs, as well as
the benets o reduced training hours.
Employeescanenjoyself-pacedlearningat
any time and can learn in the language o
their choice. The management o learning
is automated through the real-time trackingo training with an electronic learning
management system.
Standardised,non-biasedassessmentsfor
all employees.
Higherqualityoflearning,inanexcitingway
with the use o multimedia (photos, video and
audio) in all training programmes.
Theuseofthechosentechnologiesshould
ensure alignment o any business and learning
strategies and objectives.
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Contacts
Ursula Fear
Tel: +27 (0)11 517 4963
Email: [email protected]
Noanne Botha
Tel: +27 (0)12 482 0068
Email: [email protected]
Catherine Young
Tel: +27 (0)12 482 0562
Email: [email protected]
Julie Rautenbach
Tel: +27 (0)11 517 4032
Email: [email protected]
Frank Groenewald
Tel: +27 (0)12 482 0549
Email: [email protected]
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