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Slot Tech Magazine’s TechFest 15
Servicing & TroubleshootingTransAct / Ithaca brand thermal ticket printersfor the gaming industry
Presenter: Russell Wigé
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Handouts & Course Agenda TechFest 15
Don’t forget to pickup your: TransAct’s Presentation Handout 850 Top-Of-Form Calibration Chip
Course Agenda: Event / Company Information 0:10 General Ticket Printers 0:20 Series 700 Ticket Printer 0:15 Series 800 Ticket Printer 0:30 Epic 950 Ticket Printer 0:30 Questions & Answers 0:15
2:00
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Technical Support Company Info
Technical support (877) 748-4222 Option 3 [email protected]
Online support Website: www.TransAct-Tech.com/ FTP Site: http://transact.powweb.com/gaming User ID: tran_gaming Password: Gamingw@r3
Product distributor JCM American (U.S. distributor for the Epic 950)
– (702) 651-0000– www.jcm-american.com
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Parts and Service Company Info
Parts and service by phone (877) 748-4222 Option 2
Obtain a repair RMA online http://www.transact-tech.com/tsg/rma.html
JCM printer exchange program Casino’s can participate in JCM’s quick turn, printer exchange
program. Available onsite exchange when located within close proximity to one of the following JCM Depot centers. – Nevada (Las Vegas)– Nevada (Reno)– Chicago– Mississippi– New Jersey
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Ticket Printers Company Info
Epic 950
Series 850
Series 750
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Spare Printer Pool Common Standards
Label storage area– Manufacture &
firmware version
Good printers– Insert printer test
ticket in print head
Bad printers– Tag with error
description
WMS
N00523
IGT
V00130
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Loading TicketsCommon Operation
Standard Ticket orientation
Loading direction
Warning m750 non-standard
Top-box clearance
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Bezel Flash Patterns Common Operation
Ready – Waiting for cashout
Disabled – Printer disabled
Busy – Printing / Ticket not taken
Warning – Paper low / Door open
Issue – Paper out
Fault – Paper jam, etc…
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Clearing Stacked Errors Common Practices
Some games stack multiple errors at once,the method to clear depends on platform!
IGT– Lift/drop door lever
Bally– Open/close door– Wait for count down to zero
Note: All stacked errors need to be cleared before normal game operation can continue.
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Cashout Ticket Process Common Practices
Cashout sequence of events
Note: If game goes into hand-pay,verify if game displays a printer error!
NodeBackend PrinterGame
Valid?
Error?
Print ticket
PrinterError
Hand-pay
N
Y
Pre-issuedticket number
<<< Activate ticket w/ amount <<<
N
Y
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Printer Swap-out Common Practices
Eliminates– Backend system
Verifies– Communications– Mechanical operation– Print quality
Before swapping-out the printer, always try to print a game test ticket first!
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Printer Swap-out Common Practices
Don’t forget to swap other hardware & verify firmware
Ticket tray
»
Printer bezel
»
Verify firmware
»
Ticket tray
Bezel
Firmware
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Series 700Ticket Printer
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Loading TicketsNormal Operation
Pull release knob Slide chassis out Replenish tickets Slide chassis in Release knob locked
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Loading TicketsNormal Operation
Ticket Orientation: Insert blank side up
Motor grabs ticket Aligns to TOF mark Remove blank Ticket
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Switches & Status LED Normal Operation
Status LED defined: OFF No power ON Normal operation FLASH Error, Out of tickets
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Reset Printer Normal Operation
To reset the controller board:
Press and hold “Test” button Wait until the LED goes OFF
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Printing Test Ticket Printer Information
Hold “Test” button Hold “Ticket Feed” button Release “Test” button Release “Ticket Feed” button Printer will print Test Ticket
Operation puts printer in Hex Dump mode Reset printer when done
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Reading Test Ticket Printer Information
Printed Information:
Model number Firmware ID Checksum
Interface settings
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Main Assemblies Key Components
Ticket Supply Box Main Chassis Printer Chassis Bezel Option Drawer Chassis
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Ticket Supply Box Key Components
Ticket Size Options: Short Ticket Standard Ticket
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Printer Chassis Key Components
Firmware EPROM Thermal Print Head Ticket Present Sensor Black Dot Sensor PCB Main Controller PCB
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Controller PCB Key Components
Firmware EPROM Interconnect Cable Black dot Sensor Stepper Motor Ticket Sensor Print Head
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Interface PCB Key Components
Interface Board
Flex Cable Card Reader OEM Interface
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Printer Chassis Assy Printer Swap-Out
Pull release knob Slide out main chassis
Pull side release button Remove printer chassis Unplug harness from
controller board
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Main Chassis Assy Printer Swap-Out
Pull release knob Slide out main chassis Release slide rail stop Remove main chassis Flip main chassis over Remove cable clips Undo flex cable at
interface board
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Transfer Firmware Printer Swap-Out
Verify Firmware Print Test Ticket
Swap Firmware Remove Printer Chassis Remove EPROM on controller PCB Replace EPROM on controller PCB
Printer’s firmware requires regulatory approvals,Use approved firmware only!
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Series 800 Ticket Printer
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Switches & Sensors Key Components
Paper Low
Top of Form
Ticket Taken
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Ticket Feed Button Key Components
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Print Head Key Components
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Controller Board Key Components
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Game Interfaces Key Components
SERIAL
NETPLEX
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Outer Chassis Assembly Key Components
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FEED & Status LED’s Normal Operation
Condition Status LED/Bezel
Unit Ready On
Head Up Med Blink
Door Open Med Blink
Paper Out Slow Blink
Temperature Error Fast Blink
Paper Jam 4 Blinks Pause
Ram Error 2 Blinks Pause
Checksum Error 5 Blinks Pause
Chart also available in Series 850 flip book
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Printing Test Ticket Printer Information
Block chassis sensor
Hold FEED button
Apply power
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Reading Test Ticket Printer Information
Printer model Firmware ID Revision no. Checksum Interface settings
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Printer Firmware Printer Information
AABBCC Rev DD Description
PPxxxx Rev nn Onetime programmable
PExxxx Rev nn Programmable Erasable
XX85xx Rev nn Serial Interface
XX87xx Rev nn Series 860 Printer (RAP)
XX88xx Rev nn Netplex Interface
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Removing Bad Printer Printer Swap-Out
POWER DOWN Detach ribbon cable Slide all the way out Remove the cover
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Verify Firmware Printer Swap-Out
Check firmware Swap if necessary
WARNING:TOF auto-calibration
may trigger Pre-position ticket
just in case!
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Installing Good Printer Printer Swap-Out
POWER DOWN?
Attach ribbon cable Power up
WARNING:Hot connecting the
ribbon cable willdamage boards
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New Cable Management Service Bulletin
Ribbon cable rigidly lost due to heat Racking-in pinches ribbon cable Shorts out the boards
New cable management solution!
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Shorting Out Boards Service Bulletin
WARNING:Hot connecting
the ribbon cabledamages boards
POWER DOWN Attach ribbon cable Power up
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Firmware Families Service Bulletin
WARNING:Changing firmware families
will trigger the Top of Form (TOF) auto-calibration routine.
Failure to properly insert ticket correctly before first power up cycle, can lead to ticket alignment problems!
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Not Aligning to TOF Mark Service Bulletin
Power down Undo ribbon cable Un-rack inner chassis Remove cover Remove firmware
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Not Aligning to TOF Mark Service Bulletin
Insert new firmwareNote chip orientation
Re-install cover Rack-in inner chassis Connect ribbon cable
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Not Aligning to TOF Mark Service Bulletin
Un-latch top cover Insert ticket, leading
edge flush with front Latch top cover Apply power Wait for BEEP DONE!
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Epic 950 Ticket Printer
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TicketBurst™ Design Features
Fully prints ticket before dispensing
Internal separation by dual motors
No more customer interference issues
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HotSwap QDT™ Design Features
Quick Disconnect Technology
Hot swappable
Power pins are longer then I/O pins.
Note: Some slot manufactures & slot managershave mandated powering down the game first!
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Loading TicketsNormal Operation
Caution: don’t pull release lever while sliding out,the printer may become completely detached!
Slide printer out using detent in top cover
Load tickets (as mentioned earlier)
Note: printer latches when all the way out!
Pull release lever and slide printer back in
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FEED & Status LED’s Normal Operation
Condition Ready LED Paper LED Open LED Fault LEDUnit Ready On Off Off Off
Cover Open On Off On Off
Chassis Open On Off Blink Off
Ticket Out On On Off Off
Ticket Low On Blink Off Off
Temperature Error
Blink Off Off Blink
Paper Jam On Off Off Blink
Ram Error 2-Blink Off Off On
Checksum Error 4-Blink Off Off On
Chart also available in Epic 950 flip book
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Printing Test Ticket Printer Information
To printout a printer generated test ticket
Un-rack printer » Open top cover »
Hold FEED buttonuntil OPEN goes out »
Close top cover »
Un-rack
Cover
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Reading Test Ticket Printer Information
Model number Firmware version System CRC Date manufactured Serial Number
Baud Rate– RS-232
9600– Netplex
19200
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Main Assemblies Key Components
Outer chassis » Interface board »
Ticket Tray » Controller board » Inner chassis » Print Head »
Outer chassis
Interface board
Inner chassis
Controller board
Ticket Tray
Print head Assy
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Main Connectors Key Components
Flex Cable »
Game interface »
HotSwap QDT™ »
Bezel lamp »
ImPort »
Flex cableGame Interface
Bezel lamp
HotSwap QDT™
ImPortDownload &
Configuration
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Game Interfaces Key Components
Standard Interfaces:– USB »– Netplex »– RS232 »
Dual Port Interface– 2nd port option for printing
promotional coupons directly from player/slot tracking system.
Slot System
Slot Machine with
Epic 950™ Printer
Dual wire
OR
Player Rating System (CRM)
USBStand
ard
Netplex
(10-pin)
RS232
(14-pin)
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Switches & Sensors Key Components
Chassis open sensor »
Cover open switch »
Top-of-Form sensor »
Burst sensor »
Ticket taken sensor »
ChassisOpen
Cover Switch
TOFSensor
Burst Sensor(hidden)
Ticket TakenSensor
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DIP Switches Key Components
SW Description1 Switch 1 is reserved and must be in the Disabled position
2 Switch 2 configures Ticket Low
3 Switch 3 activates Demo mode
4 Switch 4 activates the Error log
5 Switch 5 activates Com Save
6 Switch 6 is reserved
7 Switch 7 activates the Smart Suite features
8 Switch 8 activates 2-color operation
Chart also available in Epic 950 flip book
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Removing Bad Printer Printer Swap-Out
Pull on ticket cover until latches catch
Pull release lever while pushing drawer in slightly then pull completely out until detached
Before removing suspected bad printer,always attempt to print a game test ticket first!
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Installing Good Printer Printer Swap-Out
Align w/ outer chassis
» Pull release lever
»
Rack-in printer Load tickets
Print game test ticket
Caution: Avoid damaging flex cable!
Pull lever
Align withouter chassis
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Damaged Flex Cable Service Bulletin
Avoid snagging, lifting and pushing on flex cable »
Connector latched? » Printer on chassis » Support by hand »
Pull release lever Slide in parallel Engage connectors Rack all the way back Sliding connector assembly
Support printer on chassis
WARNINGDon’t snag, lift or push
Support by hand when possible
Latches
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Printer COMM Errors Service Bulletin
Re-install printer Rack-in all the way Push back on printer
Note: Connectors are fully
seated when chassis is flush as shown
GOODBAD
When re-installing printer, verify that the connectors are fully seated
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Replacing Flex Cable Service Bulletin
Form flex cable bow »
Note bend direction » Rear connector »
Loop over rear tab » Loop over front tab » Front connector »
Note: can be difficult with chassis in game
Form cable with bow to create pressure against side wall
Bends away from wall
Attach rear connector
Loop over rear tab
Loop over front tab
Attach front connector