Small Practice Solutions
Service Delivery Overview
HealthDynamix — National Scope• PC Mall fast facts
• Founded:1987• NASDAQ listing: MALL• 2009 sales: over $1.1 billion• Approx 2,344 employees• 700 field service engineers• Stable, growing, profitable, publicly traded company
• PC Mall clients gain:• A flexible business partner with deep buying power and direct relationships• Technology focused solutions• Nationwide managed services
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Healthcare Industry ExperienceHealthDynamix — Overview
• Healthcare: One of PCMall’s top verticals
• Serving Healthcare clients for 26+ years
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HealthDynamix — National Scope
Columbus, OH
Torrance, CA
Manassas, VA
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HealthDynamix has three warehousing and integration locations for improved shipping and deployment times for national projects.
Columbus, OhioMemphis, TennesseeIrvine, California
• Over 500,000 sq feet of total warehouse space• Controlled building access security• On-site Security Teams for physical inventory
controls• Central SAN Storage for images and customer
data backup; VLANs for security at each location
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Facilities and Capabilities
Shipping leverage with all major carriers• LTL Freight Shipments• Just in Time Delivery• Drop Ship• SKU based asset management system• Inventory reporting• Fully Staffed – project managers, techs, operations employees
Configuration and Imaging Services• ISO 9001-2000 Compliant Facility & Operations• Image Management & Consultation• Simple & Complex Integrations• Staging & Asset Tracking• Asset Tagging• Inventory Reporting• Customized Solutions
– High Touch, Complex Configurations– Low Touch, Standard Manufacturer Configurations
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Facilities and Capabilities
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Facilities and Capabilities
• Service Desk was established in 1996 and is located in Columbus, OH
• Open 24 hours a day – 365 days a year• Staffed by 60 Skilled Analysts supporting
over 50 Clients• ACD (automated call distribution) system• Incident Management Tool - SARTrac• Knowledge tools• Computer lab
Health-DynamixHealth-Dynamix
Service Delivery Service Delivery CapabilitiesCapabilities
Health-DynamixHealth-Dynamix
Service Delivery Service Delivery CapabilitiesCapabilities
Elements of Success
Service Delivery Solutions
Service Delivery Workflow
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Elements of Success
Create competitive advantage by offering complete solutions that fulfill the technology needs for small practice workflow requirements
Integration of hosted, outsourced, and practiced based technologies creating the greatest economy
Integration of implementation, change adoption, learning and customer education improves repeatability
Repeatable, Integrated Solutions
Key Elements
All Required elements, integrated and focused on delivery
Customer touch points are accessible and convenient
Accountability and expectation management
Ease of Business and Positive Customer Experience
Doc in a Box Solution
Scalable Deployment Support
AGFA PACS Project where we
helped to drive the adoption of
new PACS technology
AGFA Trifold
AGFA Poster
Scalable Deployment Support