SmartphoneUseandAc1vi1esbyPeoplewithDisabili1es:UserSurvey2016
JohnMorrisPhD,MarkSweatmanPhD,MikeJonesPhD
TheRehabilita1onEngineeringResearchCenterforWirelessTechnologiesisfundedbytheNa1onalIns1tuteonDisability,IndependentLivingandRehabilita1onResearchoftheU.S.DepartmentofHealthandHumanServices,grant#90RE5007-01-00.TheopinionscontainedinthisdocumentarethoseofthegranteeanddonotnecessarilyreflectthoseoftheU.S.DepartmentofHealthandHumanServices.
32ndCSUNAssis1veTechnologyConferenceSanDiego,California–February27-March4,2017
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Agenda1. Overview–WirelessRERC2. Overview–SurveyofUserNeeds3. SUN2012-2013&2015-2016–Samples&demographics4. Dataanalysis
§ Peoplewithdisabili1esandgeneralpopula1on• Smartphoneownership• Smartphoneac1vi1es
§ Peoplewithdisabili1es–Smartphoneac1vi1es• byINCOME• byAGE• byDISABILITY
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OverviewoftheWirelessRERC• Foundedin2001
§ bygrantfromU.S.DeptofEduca1on,Na1onalIns1tuteonDisabilityandRehabilita1onResearch(NIDRR)
§ CurrentlyinYear1ofour4th5-yeargrantcycle,whichbeganinOct2016
• Partners§ ShepherdCenter–consumerresearch,andindustryoutreachandtraining
§ GeorgiaTech,CenterforAdvancedCommunica1onPolicy(CACP)–policyandconsumerresearch
§ GeorgiaTech,Ins1tuteforPeopleandTechnology(IPaT)-technologydevelopment
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OverviewoftheWirelessRERC• Mission–topromote:
§ Equitableaccesstowirelesstechnology§ UniversalDesigninmobilewirelesstechnology
• Structure–projectsin3categories:§ Research§ Development§ Training&Outreach
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Agenda1. Overview–WirelessRERC2. Overview–SurveyofUserNeeds3. SUN2012-2013&2015-2016–Samples&demographics4. Dataanalysis
§ Peoplewithdisabili1esandgeneralpopula1on• Smartphoneownership• Smartphoneac1vi1es
§ Peoplewithdisabili1es–Smartphoneac1vi1es• byINCOME• byAGE• byDISABILITY
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OverviewoftheSurveyofUserNeedsSurveyofUserNeeds(SUN)Ø Background
§ Launchedin2002§ Datepresentedherefrom
the5thversion,whichlaunchedin2015
Ø Resultsaresharedwithindustry,developers,designers,regulators,advocatesandconsumerswithdisabili1es
SurveyofUserNeeds–2015-2016
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OverviewoftheSurveyofUserNeedsPurpose
Trackhowpeoplewithalltypesofdisabili1esusewirelesstechnology.
Objec1veInformdesigners,developers,industry,regulators,advocates,peoplewithdisabili1es.
MissionEnsurethatwirelesstechnologyisaccessibletopeoplewithdisabili1es
SurveyofUserNeeds–2015-2016
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OverviewoftheSurveyofUserNeedsTimeline:SUN1–launchedin2002,aderRERCfounded
SUN2–Launchedin2006,aderRERCrefunded
SUN3–Launchedin2010,tokeepabreastofmobiletechnologydevelopment
SUN4–Launchedin2012aderWirelessRERCwasrefundedin2011
SUN5–Launchedin2015,assecondof2roundsunderthe2011-2016WirelessRERCgrant
SUN6–Currentlyupda@ngques1onnaireforMay2017launch
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OverviewoftheSurveyofUserNeedsSUNTimeline Total
RespondentsSUN1–Launchedin2002aderRERCfounded 917
SUN2–Launchedin2006aderRERCrefunded,updated
1209
SUN3–Launchedin2010tokeepabreastofmobiletechnologydevelopment
1252
SUN4–Launchedin2012aderRERCfundedtokeepupwithtechnologydevelopment
1381
SUN5–Launchedin2015assecondsurveyincurrentRERCgrant
1168
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OverviewoftheSurveyofUserNeedsStructureofcurrentSUN
Part1 Aboutyou–Demographics(age,race,gender,etc)
Part2 Aboutyourabili1es
Part3 Aboutyourwirelessdevices
Part4 Aboutyourwirelessac1vi1es
Part5 Aboutyourwirelessserviceplans
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SurveyofUserNeeds-SamplesSamplesizeanddemographics
2012-2013 2015-2016
Totalrespondents 1381 1168
Respondentswithdisability 1036 970
Female(%) 58% 57%
Age
Range 18-89 18-99
Mean 50 53
Median 52 54
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SurveyofUserNeeds-SamplesWHATISYOURRACIAL/ETHNICBACKGROUND?(%)
2012-2013 2015-2016
Asian/PacificIslander 3.5 3.1
Black/AfricanAmerican 10.8 7.1
Hispanic/La1no 4.2 4.5
Na1veAmerican 1.7 2.4
White/Caucasian 81.3 83.4
Other 2.2 2.5
TOTAL 103.7 103.0
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SurveyofUserNeeds-SamplesDOYOUHAVEANYOFTHEFOLLOWINGDIFFICULTIES?(%)
2012-2013 2015-2016
Difficultywalkingorclimbingstairs 39% 42%
Difficultyhearing 36% 47%
Difficultyseeing 28% 23%
Difficultyusinghandsorfingers 25% 25%
Difficultyconcentra1ng,remembering 25% 21%
Frequentworry,nervousness,oranxiety 23% 23%
Difficultyusingarms 17% 20%
Difficultyspeakingsopeoplecanunderstand 15% 17%
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SurveyofUserNeeds-SamplesVisualimpairmentandhearingloss*
2012-2013 2015-2016
Blind 8% 6%
Lowvision 16% 13%
Deaf 12% 12%
Hardofhearing 24% 31%
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SurveyofUserNeeds-SamplesWHATISYOURANNUALGROSSHOUSEHOLDINCOME?
2012-2013 2015-2016
Lessthan$10,000 12.5 9.9
$10,000-$14,999 9.0 9.4
$15,000-$24,999 11.7 12.8
$25,000-$34,999 13.3 11.9
$35,000-$49,999 14.2 12.3
$50,000-$74,999 17.1 18.9
$75,000ormore 22.2 25.1
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Agenda1. Overview–WirelessRERC2. Overview–SurveyofUserNeeds3. SUN2012-2013&2015-2016–Samples&demographics4. Dataanalysis
§ Peoplewithdisabili1esandgeneralpopula1on• Smartphoneownership• Smartphoneac1vi1es
§ Peoplewithdisabili1es–Smartphoneac1vi1es• byINCOME• byAGE• byDISABILITY
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DeviceOwnership–SUNandPewResearch
WirelessUseandTypeofDeviceSUN
2012-2013
SUN2015-2016
Pew2013
Pew2015
BasicPhone–e.g.,MotorolaRazr,PantechBreeze,Nokia6350 27% 13% 35% 24%
Smartphone–e.g.,iPhone,Androidphone,Windowsphone 57% 72% 56% 68%
Tablet–e.g.,iPad,KindleFire,GalaxyTab,MicrosodSurface 35% 50% 34% 45%
*Cellphoneonly;h]p://pewinternet.org/Commentary/2012/February/Pew-Internet-Mobile.aspx
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WirelessUse–SUNandPewResearchTable3.Wirelessac1vi1esforcellphoneuserswithdisabili1es(SUN2012-2013)andthegeneralpopula1on(PewResearchCenter,April-May2013)
SUN2012-2013
Pew2013
Tex1ng 71% 81%
Internet 60% 60%
Email 61% 52%
Mobileapps 48% 50%
Socialmedia 48% N/A
Maps/GPS 45% 49%
Voicecalling 64% N/A
Videocalling 25% 21%
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WirelessUse–SUNandPewResearchTable3.Wirelessac1vi1esforsmartphoneuserswithdisabili1es(SUN2015-2016)andinthegeneralpopula1on(PewResearchCenter,2015).
SUN2015-2016
Pew2015
Tex1ng 88% 97%
Internet 81% 89%
Email 85% 88%
Mobileapps 70% N/A
Socialmedia 66% 75%
Maps/GPS 74% 41%
Voicecalling 67% N/A
Videocalling 39% N/A
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WirelessUse–SUNandPewResearchWirelessAc1vi1esforcellphoneusers(2012-2013)andsmartphoneusers(2015-2016)
SUN2012-2013
Pew2013
SUN2015-2016
Pew2015
Tex1ng 71% 81% 88% 97%
Internet 60% 60% 81% 89%
Email 61% 52% 85% 88%
Mobileapps 48% 50% 70% N/A
Socialmedia 48% N/A 66% 75%
Maps/GPS 45% 49% 74% 41%
Voicecalling 64% N/A 67% N/A
Videocalling 25% 21% 39% N/A
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Agenda1. Overview–WirelessRERC2. Overview–SurveyofUserNeeds3. SUN2012-2013&2015-2016–Samples&demographics4. Dataanalysis
§ Peoplewithdisabili1esandgeneralpopula1on• Smartphoneownership• Smartphoneac1vi1es
§ Peoplewithdisabili1es–Smartphoneac1vi1es• byINCOME• byAGE• byDISABILITY
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WirelessUse–SUNRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2012-2013,bygrossannualhouseholdINCOME
Lessthan$35,000
$35,000-$49,999
$50,000-$74,999
$75,000ormore
Tex1ng 90% 98% 92% 89%
Internet 85% 88% 84% 88%
Email 86% 86% 86% 91%
Mobileapps 70% 65% 67% 73%
Socialmedia 68% 74% 67% 73%
Maps/GPS 71% 58% 64% 67%
Voicecalling 62% 63% 71% 63%
Videocalling 34% 26% 36% 33%
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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2015-2016,bygrossannualhouseholdINCOME
Lessthan$35,000
$35,000-$49,999
$50,000-$74,999
$75,000ormore
Tex1ng 86% 88% 91% 90%
Internet 78% 83% 85% 86%
Email 81% 85% 88% 90%
Mobileapps 63% 68% 72% 79%
Socialmedia 66% 78% 76% 83%
Maps/GPS 66% 71% 66% 69%
Voicecalling 70% 70% 59% 70%
Videocalling 36% 41% 39% 45%
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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2012-2013,byAGE
18-29 30-49 50-64 65+
Tex1ng 95% 91% 93% 83%
Internet 91% 89% 87% 66%
Email 90% 88% 86% 80%
Mobileapps 81% 73% 69% 46%
Socialmedia 74% 72% 68% 65%
Maps/GPS 88% 77% 60% 26%
Voicecalling 71% 66% 65% 48%
Videocalling 52% 36% 26% 22%
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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2015-2016,byAGE
18-29 30-49 50-64 65+
Tex1ng 88% 91% 89% 84%
Internet 86% 88% 82% 68%
Email 86% 90% 85% 80%
Mobileapps 75% 78% 67% 63%
Socialmedia 83% 79% 63% 48%
Maps/GPS 72% 81% 75% 62%
Voicecalling 72% 74% 63% 65%
Videocalling 51% 51% 34% 24%
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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2012-2013,byDISABILITYorIMPAIRMENT
Thinking Anxiety Seeing Hearing SpeakingUsingarms
Usinghands,fingers
Walking,climbingstairs
Tex1ng 87% 86% 89% 93% 87% 87% 89% 88%
Internet 83% 83% 84% 86% 83% 85% 86% 83%
Email 85% 81% 81% 89% 90% 84% 87% 86%
Mobileapps 64% 69% 73% 67% 65% 67% 71% 68%
Socialmedia 71% 67% 60% 61% 69% 71% 68% 67%
Maps/GPS 64% 67% 67% 73% 70% 64% 65% 69%
Voicecalling 71% 67% 77% 48% 44% 75% 73% 74%
Videocalling 28% 27% 30% 35% 44% 31% 29% 26%
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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2015-2016,byDISABILITYorIMPAIRMENT
Thinking Anxiety Seeing Hearing SpeakingUsingarms
Usinghands,fingers
Walking,climbingstairs
Tex1ng 87% 91% 88% 90% 88% 84% 87% 86%
Internet 85% 85% 79% 82% 80% 77% 80% 80%
Email 85% 88% 81% 88% 86% 81% 85% 83%
Mobileapps 71% 76% 74% 69% 68% 70% 69% 70%
Socialmedia 71% 73% 55% 64% 71% 71% 71% 66%
Maps/GPS 74% 78% 75% 75% 74% 64% 67% 71%
Voicecalling 77% 76% 77% 58% 50% 72% 75% 73%
Videocalling 42% 42% 39% 33% 53% 37% 41% 36%
