Download - Snook CRAICK Keynote for Scottish Government
![Page 1: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/1.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 2: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/2.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 3: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/3.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 4: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/4.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 5: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/5.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
projects and collaborations
ventures and initiatives
First Things First
![Page 6: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/6.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
discover define dev
elop
deli
ver
![Page 7: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/7.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 8: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/8.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Prototype
![Page 9: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/9.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Visualise and tell stories
![Page 10: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/10.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
cocreate
![Page 11: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/11.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Outside in
![Page 12: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/12.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 13: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/13.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 14: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/14.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 15: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/15.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 16: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/16.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 17: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/17.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 18: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/18.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 19: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/19.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 20: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/20.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 21: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/21.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 22: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/22.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Inside out
![Page 23: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/23.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Embedding design in the public sector;Changing our thinking
![Page 24: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/24.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Procurement vs Problem SolvingBuying solutions off the shelf?
![Page 25: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/25.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 26: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/26.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Opportunity for change: Doing more for less"We need to be conscious that today's problems are just not going to be addressed by yesterday's ideas and yesterday's solutions"Alisdair Darling, Budget Report 2009
![Page 27: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/27.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Toolkits They're not the starting point"A tool does not make a profession...If I was to give you a stethoscope, it doesn't mean that you are a doctor. In thesame way if you receive, or even trained in using, design tools, it doesn't necessarily make you a designer."
Professor Irene Mcara Mcwilliams, thesis interview conducted by Sarah Drummond
![Page 28: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/28.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
LongevityInterventions are short term and not sustainable
![Page 29: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/29.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Changing the DNASD&I (service design & innovation) team created
*mindset*behaviour*culture*systems*practice
![Page 30: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/30.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Strategic and particular
![Page 31: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/31.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Balancing - delivery'My World of Work'
![Page 32: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/32.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Balancing - embedding'This is service design'
![Page 33: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/33.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Being a think and do tankDeliver back upstream
![Page 34: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/34.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
The BarriersInstitutionalised culture and mindset'What do our frontline staff and customers know?'
![Page 35: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/35.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
The BarriersIt's all a bit fuzzy"Most managers are trying to design variance out of the system and cannot handle a process which starts off not knowing where it will eventually get"Roger Martin, The Design of Business
![Page 36: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/36.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Breaking barriersGetting out there, doing small projects
![Page 37: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/37.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Getting togetherCapability and understanding
![Page 38: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/38.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Seeing design"First of all, design cannot be seen"Peter Gorb, The Design Management Interface
The Service Design and Innovation Process mapped to the 4Ds
by Sarah Drummond
![Page 39: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/39.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Mapping business Evaluation and outcomes
![Page 40: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/40.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
ArtifactsCreating Interactions
![Page 41: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/41.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 42: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/42.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 43: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/43.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Improving CapabilitiesWhole organisation CPD
whilst doing projects
![Page 44: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/44.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Looking at core skills not methodsTeaching staff to draw
![Page 45: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/45.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
SD&I 2.0Internal capacity're-imagine the internaldesign function as anindependent design studio'Martin Neumeier, The Designful Company
![Page 46: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/46.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Briefs not policiesAll about projects
![Page 47: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/47.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Building from withinCPDEverything they doSD&I recognise they need help but do also need to ‘do it ourselves‘Do design from inside and outside
![Page 48: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/48.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Seeing the big pictureGovernmentDesign challengeWorking strategically
![Page 49: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/49.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Dealing with the detailSmall steps make changeDesign alters behaviour
![Page 50: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/50.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Design DNAExtrapolating from design
![Page 51: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/51.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
![Page 52: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/52.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
STUDENTS AND SERVICE DESIGN FOR HEALTH AND WELL BEING
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How Matchable works for youFrom MatchableI AM A
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matchable is a service linking up designers, projects and the public sector
in one art school, in one year, 10 students designed new services and products for the nHS
![Page 53: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/53.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
ca r f r e e d o m i s a n e w s e rv i c e f o r e l d e r ly p e o p l e t o b e m o r e m o b i l e w i t h o u t a ca r
- in development
- looking for partner
- pitching to design council
![Page 54: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/54.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
mypolice is a new way for you to talk to your local police
-featured in bbc
- piloted in tayside
-2nd phase in development
![Page 55: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/55.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
making service sense is a resource for students and educators
-global demand
- in development
- service designing higher education
![Page 56: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/56.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
imagine 0.5% people in the uk diagnosed with dementia or their relatives/carers gave one hour a week to first things first
= 24.3 years of support in one year
![Page 57: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/57.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
takeaways{small}interventions
leading to
{big}change
![Page 58: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/58.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
be agile{small}-learning to paper prototype
{big}- regular hack days
![Page 59: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/59.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
cocreate{small}-cocreation workshop
{big}- cocreation festival
![Page 60: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/60.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
listen{small}-day in the life with frontline staff/customer
{big}- scottish gov R+D Lab
![Page 61: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/61.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
learn from startup culture
{small}-invite startups to have a failure feast
{big}- launch new test fund and invest
![Page 62: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/62.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
make{small}-storyboard an idea you have
{big}- mobile prototyping van for organisations
![Page 63: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/63.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
vision{small}-unconference
{big}- barrier free zone
![Page 64: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/64.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
fermenting a revolution in scotland
![Page 65: Snook CRAICK Keynote for Scottish Government](https://reader034.vdocument.in/reader034/viewer/2022051819/54c7ba354a7959dd038b4647/html5/thumbnails/65.jpg)
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Lauren Currie | SnookCo Founder + Director of Communication
wearesnook.comlauren [at]wearesnook.com@redjotter
Lauren CurrieDirector of Communication
[email protected]@redjotter
wearesnook.com@wearesnook
Sarah DrummondDirector of Design
[email protected]@rufflemuffin