Download - Social Network Analysis Of Intangibles
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SOCIAL NETWORK ANALYSIS OF
INTANGIBLES
Ali Anani
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INTRODUCTION- VISUALIZING INTANGIBLES
Social Network Analysis (SNA) and Organizational Network Analysis (ONA) are continuously gathering momentum in studying relationships among agents or actors of these networks
I noticed the scarcity of applying SNA and ONA in networks in which actors are not humans, but intangible factors such as values and emotional intelligence.
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TWO EXAMPLES OF POTENTIAL APPLICATIONS
I wish to introduce two ideas for analysis by
using the tools employed in SNA
One example is related to the study of
organizational performance
A second example is related to the study of
human emotions and their interactions
I employ a different technique than those I
used in three previous presentations(1, 2, 3)
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ANALYSIS OF ORGANIZATIONAL PERFORMANCE
Donald Clark Donald published an impressive
chart showing the linkages of factors affecting
organizational performance.
I reproduced the chart in a SNA format to allow
for the study of the interacting parameters
using NodeXL Excel Template developed by
Microsoft.
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THE RATIONALE
Soft skills are receiving widening attention for
their role in enhancing organizational
performance. As we talk about centrality of
human agents; by the same token we may
discuss the motivators that cause these
actions.
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THE PERFORMANCE NETWORK
In this presentation a directed relationship has
been assumed between all factors that interact
to yield the observed performance.
EI stands for Emotional Intelligence
The resulting network shows the type of
interactions and their consequences
The size of vertices is proportional to the
Closeness Centrality
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THE PERFORMANCE NETWORK- 2
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THE PERFORMANCE NETWORK- 3
We have four
clusters with
components
of each
cluster
sharing the
same color in
this “Circle”
arrangement.
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THE PERFORMANCE NETWORK- 2
The overall metrics of the network are:
Maximum Vertices in a Connected Component 15
Maximum Edges in a Connected Component 19
Maximum Geodesic Distance (Diameter) 7
Average Geodesic Distance 3.09
Graph Density 0.09
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REMARKS
The low graph density (0.09) suggests the
possibility of having more interactions among
performance agents
There exists differences in other parameters
such as Betweenness Centrality, Closeness
Centrality, Ejgenvector Centrality and Clustering
Coefficient. See next slide. Refer in particular to
the differences in the Closeness Centrality
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REMARKS- 2 SHOWING IMPORTANCE OF THE
CLASSIFYING FACTOR CLOSENESS CENTRALITY
0.000
1.000
2.000
3.000
4.000
5.000
6.000
0 10 20 30
Betweenness Centrality
Closeness Centrality
Eigenvector Centrality
Clustering Coefficient
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THE HAREL-KOREN FAST MULTISCALE- ANOTHER
FACET OF THE NETWORK
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QUICK INSPECTION
Inspection of the performance network factors
may reveal areas that deserve rethinking. For
example, that there exists no direct linkage
between engagement and values may deserve
a second thinking.
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EMOTIONS AND THEIR INTERACTIONS
Disagreements on emotions are common, including the agreement on basic emotions whether there are six or eight of basic emotions. The transformation, mixing and overlapping of emotions are also topics open for varying opinions. For excellent references refer to Personality and susceptibility to positive and negative emotional states and Anger and Disgust: Discrete or Overlapping Categories?
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SUMMARY OF FINDINGS
The first eight rows
comprise the eight basic
feelings with their edges
colored in orange in the
next slide
To verify the mixing of two
emotions such as Fear +
sadness to give surprise
a directional relationship
was drawn, and in this
case from fear to surprise
and sadness to surprise
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THE CIRCLE ARRANGEMENT OF FEELINGS WITH
VERTICES SIZED TO CLOSENESS CENTRALITY
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A SECOND VIEW: HAREL-KOREN FAST
MULTISCALE
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ADDING A DYNAMIC FILTER
By increasing
closeness
centrality from 1.7
to 2.15 these are
the remaining
feelings
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AN EXTRA GRAPH FFOR CLARITY OF THE
NETWORK
Emotional
clusters-
spheres with
same color
include the
components of
each cluster
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THE GREED – FEAR QUADRANT
The next slides elaborate on the greed – fear quadrant and the possibility of producing different paths (bifurcation) depending on which quadrant we are in. These slides show the complexity of emotions as well.
Such graphs with the aid of emotional network analysis may help in uncovering the way emotions interact.
SNA are for intangible factors as well
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Fear-Greed Quadrants
Low
fear, low
greed
High
fear, low
greed
High fear, high
greed
Low
fear, high
greed
Greed
Fear
THE GREED – FEAR QUADRANT
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Low
fear, low
greed
High fear +
acceptance (loss of
greed) yields to
contempt
High fear, high greed
Low fear, high greed
gives
Surprise +
Fear yields
awe
Fast bifurcation between self-control
and lack of it. Rate of bifurcation may
lead to complex behavior
High anticipation
with joy yielding
optimism
Surprise mixed
with sadness to
yield
disappointment
Fear
Greed
Fast bifurcation between self-control and
lack of it. Rate of bifurcation may lead to
complex behavior