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Solving the Training and Support Challenge
Rob Moore | [email protected] Manager, Foreign Language Resource Center
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
A typical UNC course and Blackboard
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
How ROML used Blackboard
• Each section had a separate site
Blackboard sites
• Had to maintain an external site for common course content
• Also had to teach their own sections
Course Coordinators
• Responsible for loading content into Blackboard
Instructors
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Multi-section Language courses and Blackboard
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Communication and Organizational Breakdown
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Motivation for Change
• Spanish 105, 203, 204 have between 25 – 43 sections each
• That’s over 400 students in each of these courses, more than would fit in Carroll 111 Photo taken from http://hotline.unc.edu
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Features of the ROML Sakai Pilot
Umbrella Site
• All sections enrolled into 1 Sakai site
Coordinators
• Able to make common course content available to all sections at same time
Instructors
• No longer had to worry about loading common content• Can customize content for their specific sections
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Problem solved – Sakai Umbrella course
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Email & Remedy Tickets
Hands on
Training
Optimizing
Sakai
FLRCVideos
Supporting the instructors
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Email and Remedy Tickets
ITS Support
• Create course sites and manage SIS integration for population• Respond to remedy tickets from instructors and students
FLRC Listservs
• To send announcements to instructors using Sakai• To triage problems or questions from students using Sakai
Information Exchange
• ITS had Sakai Pilot experience• Liaison between vendor and pilot participants
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Hands on Training
Coordinators
• Can attend training to understand how Sakai works• Are given access to DEV sites
Instructors
• New instructors can attend training sessions
FLRC Work Study students
• Receive training on gradebook and other key functions• Provide on-demand training
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Articulation
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Collaboration
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Portable content
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Importable Content
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos
Features and uses
• Tutorials of specific tasks or skills
• Permalink for direct linking
• Playlists to group specific videos
• Each video tutorial has PDF script
• 100% streaming content
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Video playlists
Features and uses
• Series of related tutorials• Uses a permalink• Displays total length of
playlist• Allows navigation to
specific video
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Embedding playlists within sites
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Screen capture FAQs
Features and uses
• Demonstrates a specific task or skill
• Videos are typically less than 5 minutes
• Zoom and pan on specific areas
• PDF script version has screenshots
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Tutorial examples
• Training Example: – Direct link to a tutorial:
http://flrcvideos.unc.edu/video.php?link=277• Training Example: – Playlist to group specific videos together:
https://flrcvideos.unc.edu/playlist.php?id=4• Support Example: – Playlist explaining how specific Sakai Tools are being
used for a course: http://flrcvideos.unc.edu/playlist.php?id=22
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Questions?
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11th Sakai Conference - June 15-17, 2010 | Moore | Training
Online Presentation Survey
• In an effort to be as green as possible at this conference all surveys will be digital. I’d greatly appreciate you completing the online survey about this presentation.
• You can find the survey at: http://www.surveymonkey.com/s/sakai10 
• This presentation title is: “Solving the training and support challenge”