![Page 1: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/1.jpg)
End-to-End SharePointService Delivery & Governance
![Page 2: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/2.jpg)
danholme http://itunity.com/dan-holme [email protected]
![Page 3: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/3.jpg)
If you haven’theard me say it…
![Page 4: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/4.jpg)
![Page 5: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/5.jpg)
![Page 6: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/6.jpg)
![Page 7: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/7.jpg)
![Page 8: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/8.jpg)
![Page 9: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/9.jpg)
Do IT excellently
![Page 10: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/10.jpg)
Establish the framework
![Page 11: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/11.jpg)
Define
Design Develop
Deploy
Manage
Measure
Modify
Outco
me -
Busin
ess
Tech
no
log
y -
Serv
iceRecognize
Analyze
Authorize
Initialize
Clarify
Justify
Codify
Notify
Integrate
Validate
Update
Reevaluate
Educate
Operate
Define
Design Develop
Deploy
Manage
Measure
Modify
Outco
me -
Busin
ess
Recognize
Analyze
Authorize
Initialize
Integrate
Validate
Update
Reevaluate
Educate
Operate
![Page 12: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/12.jpg)
Ask the tough questions
![Page 13: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/13.jpg)
![Page 14: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/14.jpg)
Recognize the Business Need
Outco
me -
Busin
ess
Recognize
![Page 15: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/15.jpg)
Establish channels to identify need
Respond to submissions
Revisit suggestions
![Page 16: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/16.jpg)
Analyze the Business Need
Outco
me -
Busin
ess
Recognize
Analyze
![Page 17: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/17.jpg)
Question Identifies
What are we trying to achieve? Outcomes
Why does it matter? Business Value
To whom does it matter? Politics
How do we know it worked? Metrics
![Page 18: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/18.jpg)
Establish channels to identify need
Assign responsibility for analyzing need
Define business need
![Page 19: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/19.jpg)
Prioritize,Authorize & Determine Feasibility
Outco
me -
Busin
ess
Recognize
Analyze
Authorize
![Page 20: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/20.jpg)
Question Identifies
What is the business need? Benefit
Can it be delivered today? Suitability
What would it take to deliver? Cost
What could go wrong? Risk
![Page 21: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/21.jpg)
Establish green light processes
Assign roles & responsibilities
Document business case for solution
Green light the solution
![Page 22: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/22.jpg)
![Page 23: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/23.jpg)
Initialize a Project
Outco
me -
Busin
ess
Recognize
Analyze
Authorize
Initialize
Define
Design Develop
Deploy
![Page 24: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/24.jpg)
Define the solution
Design the solution
Develop the solution
Deploy the solution
Delegate to operations
Define
Design
Develop
Deploy
Delegate
![Page 25: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/25.jpg)
Determine how you will progress through “The D’s”
Assign responsibilities for project management
Determine how you will keep constituents informed of where on the “map” a project currently lives
![Page 26: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/26.jpg)
![Page 27: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/27.jpg)
DefineAlignDesign
Define
Design
![Page 28: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/28.jpg)
Business Needs
Technical Capabilities
![Page 29: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/29.jpg)
Business Needs
Technical Capabilities
DEFINE DESIGN
SharePoint on-prem
SharePoint in-cloud
Office 365
3rd Party Tools
![Page 30: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/30.jpg)
Business Needs
Technical Capabilities
DEFINE DESIGN
Existing service
Extended service
New service
![Page 31: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/31.jpg)
Business Needs
Technical Capabilities
Use Case
Project Constraints: Time, Money, Resources (People, Expertise)
![Page 32: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/32.jpg)
Information ArchitectureDescribe content
Make content findable
Facilitate information management
Business Needs
Technical Capabilities
![Page 33: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/33.jpg)
Business Needs
Technical Capabilities
Supported Information Classes
Resume*
Job Description
Interview
Information Architecture
Content Types: Resumes, Job Descriptions, Interview
Metadata
Managed Properties
Site Map: Subsite of HR
![Page 34: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/34.jpg)
Information Management
Business ownership
Access control: permissions
Retention & disposition: records management
Insight & reporting: auditing
Lifecycle
Rights Management
Business Needs
Technical Capabilities
![Page 35: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/35.jpg)
Business Needs
Technical Capabilities
Supported Information Classes
Information Architecture
Information Management Policies
Ownership: Recruiting manager
Access: very secure. Accessible only to HR and very select admins
Retention: Treat as Record. Retain for 7 years post-termination (hire)or 6 mos post-interview (nonhire)
Audit
Information Management Architecture
![Page 36: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/36.jpg)
Service ManagementUptime (availability)
Data protection (integrity): content recovery
Business continuity: disaster recovery
Performance
Storage
Interoperability
Service lifecycle
Application Management
Business Needs
Technical Capabilities
![Page 37: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/37.jpg)
Business Needs
Technical Capabilities
Supported Information Classes
Information Architecture
Information Management Policies
Information Management Architecture
Service Management Policies
Lifecycle: 1 year
Availability: 95%
Storage: 200 GB
Performance
Data recovery:
granular
RTO: 2 hours
RPO: 24 hours
Site DR: none
iPad access: offline
Service Management Architecture
![Page 38: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/38.jpg)
Business Needs
Technical Capabilities
Supported Information Classes
Information Architecture
Information Management Policies
Information Management Architecture
Service Management Policies
Service Management Architecture
![Page 39: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/39.jpg)
Supported Information Classes
Information Architecture
Business Needs
Technical Capabilities
Information Management Policies
Information Management Architecture
Service Management Policies
Service Management Architecture
![Page 40: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/40.jpg)
Business Needs
Technical Capabilities
DEFINE DESIGN
SharePoint on-prem
SharePoint in-cloud
Office 365
3rd Party Tools
![Page 41: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/41.jpg)
Business Needs
Technical Capabilities
DEFINE DESIGN
Existing service
Extended service
New service
![Page 42: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/42.jpg)
Define
Design Develop
Outco
me -
Busin
ess
Tech
no
log
y -
Serv
iceRecognize
Analyze
Authorize
Initialize
Clarify
Justify
Outco
me -
Busin
ess
Recognize
Analyze
Authorize
Initialize
![Page 43: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/43.jpg)
![Page 44: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/44.jpg)
Develop the Solution
Develop
![Page 45: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/45.jpg)
Delegate
Define the solution
Design the solution
Develop the solution
Deploy the solution
Delegate to operations
Define
Design
Develop
DeployRefine
Revisit
Revise
Release
![Page 46: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/46.jpg)
Define the solution
Design the solution
Develop the solution
Deploy the solution
Delegate to operations
Delegate
![Page 47: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/47.jpg)
Develop in iterations
Project management keeps things on track
![Page 48: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/48.jpg)
Tech
no
log
y -
Serv
iceClarify
JustifyDefine
Design Develop
Deploy
Outco
me -
Busin
ess
Recognize
Analyze
Authorize
Initialize
![Page 49: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/49.jpg)
Deploy the Solution
Deploy
![Page 50: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/50.jpg)
Development
Test Staging
Production
Application deployment and revisions
Customization deployment and revisions
Content deployment / content publishing
![Page 51: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/51.jpg)
Establish application lifecycle management
Establish lifecycle management for customizations & content
![Page 52: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/52.jpg)
Drive User Adoption
Deploy
![Page 53: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/53.jpg)
Embed the user
Market the solution
![Page 54: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/54.jpg)
Train and message
www.sharepoint-videos.com
www.sharepointshepherd.com
www.contentpanda.com
Maximize your reach & modalities
Leverage your evangelists & power users
![Page 55: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/55.jpg)
Optimize Operations
![Page 56: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/56.jpg)
Document
• Inputs (Requests)
• Outputs (Changes)
• Operational Procedures
Measure
• SLAs Achieved
• Costs of Operations
Automate
• PowerShell
• Third Party Tools
• ROI & ROI
![Page 57: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/57.jpg)
Document operational procedures
Measure cost of operations
Automate procedures
![Page 58: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/58.jpg)
SPC 2014 Presentation
![Page 59: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/59.jpg)
Manage Portfolio
![Page 60: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/60.jpg)
![Page 61: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/61.jpg)
Portfolio Management
Catalog
• Solutions
• Specifications
• Policies
• Changes
Monitor
Current state
Evaluate
Does current state match the
specifications of the solutions in place?
Trigger
![Page 62: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/62.jpg)
Establish a service catalog
Monitor service
Evaluate service
Trigger project review
![Page 63: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/63.jpg)
Are we succeeding? What has changed? What next?
![Page 64: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/64.jpg)
Codify Service
![Page 65: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/65.jpg)
![Page 66: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/66.jpg)
Define
Design Develop
Deploy
Manage
Measure
Modify
Outco
me -
Busin
ess
Tech
no
log
y -
Serv
iceRecognize
Analyze
Authorize
Initialize
Clarify
Justify
Codify
Notify
Integrate
Validate
Update
Reevaluate
Educate
Operate
Define
Design Develop
Deploy
Manage
Measure
Modify
Outco
me -
Busin
ess
Recognize
Analyze
Authorize
Initialize
Integrate
Validate
Update
Reevaluate
Educate
Operate
![Page 67: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/67.jpg)
![Page 68: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/68.jpg)
Commit to Evolve
![Page 69: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/69.jpg)
Define
Design
Develop
DeployManage
Measure
Modify
![Page 70: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/70.jpg)
Business Need Business Need Business Need Business Need
Define
Design
Develop
DeployManage
Measure
Modify
![Page 71: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/71.jpg)
![Page 72: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/72.jpg)
![Page 73: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/73.jpg)
![Page 74: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/74.jpg)
Define
Design Develop
Deploy
Manage
Measure
Modify
Outco
me -
Busin
ess
Tech
no
log
y -
Serv
iceRecognize
Analyze
Authorize
Initialize
Clarify
Justify
Codify
Notify
Integrate
Validate
Update
Reevaluate
Educate
Operate
Define
Design Develop
Deploy
Manage
Measure
Modify
Outco
me -
Busin
ess
Recognize
Analyze
Authorize
Initialize
Integrate
Validate
Update
Reevaluate
Educate
Operate
![Page 75: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/75.jpg)
Mahalo!(Thank You!)
![Page 76: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/76.jpg)
![Page 77: Spca2014 holme end to end share point service delivery](https://reader036.vdocument.in/reader036/viewer/2022081404/559497cd1a28ab131f8b4653/html5/thumbnails/77.jpg)
FOLLOW-UP SLIDES & MATERIALSQ&A AND DISCUSSIONLIVE ONLINE OFFICE HOURSMY ARTICLES & BLOGMY WEBINARS
ITUNITY01
dan.holme
danholme ▪ ITUNITY01
http://itunity.com/dan-holme