NAFAM 2018 Special Purpose Facilities
Bangunan Sultan Iskandar: GFM Experience by
Mahput Sairan
Chief Knowledge Officer, GFM
Table of Contents
About GFM
Bangunan Sultan Iskandar (Kompleks Kastam, Imigresen & Kuarantin), Johor Bahru
Overcoming Challenges
A
B
C
2
A. About GFM
3
GFM Services Berhad
22 On-going Projects
as at 31 August 2018
Million sq ft Facilities managed
as at 31 August 2018
78 Number of Staff
as at 31 August 2018
530+
About GFM Realising Your Vision
Global Facilities
Management Sdn Bhd
100%
Everfine FMS Sdn Bhd
100%
GFM Solutions Sdn Bhd
100%
Provision of Facility
Management consultancy and
advisory services
Provision of Integrated Facilities
Management (IFM), Operations
& Maintenance (O&M)
4
B. About Bangunan Sultan Iskandar
5
Bangunan Sultan Iskandar The Nation’s Southern Gateway
6
Extensive Gross Floor
Area Coverage
2.5 Million SqFeet
Government Department,
Agencies &
Private Organisations
22
House of more than
9 24
Crucial Non Stop
Daily Operations
Hours Daily Years
Operational
Large Number of
Public Users Yearly
90+ Million
Nation’s Largest
Southern Gateway
BSI
JB SENTRAL
Bangunan Sultan Iskandar The Nation’s Southern Gateway
7
Bangunan Sultan Iskandar The Nation’s Southern Gateway
8
Motorcycle-inbound
Car- Outbound
Motorcycle-Outbound
HGV- Outbound
DARI MALAYSIA
Bus/Coach Outbound
Bus/Coach Inbound
Car- Inbound Operation Management
Centre (OMC)
DARI SINGAPURA
HGV- Inbound
Bangunan Sultan Iskandar The Nation’s Southern Gateway
9
Immigration Checkpoints
BSI at Night
Custom Check
BSI Icon
Passengers Hall
Service Quality Driven
ISO 9001:2015 (Quality Management System)
OHSAS 18001:2007 (Occupational Health & Safety
Management System)
ISO 14001:2015 (Environmental Management System)
Experienced at BSI
2007 Presence since
10
Bangunan Sultan Iskandar GFM Presence
Manpower
150+
Staff at BSI
Scope of Work Facilities Management
Civil,
Structure &
Architecture
ICT
Services
Custodial
Services
11
Asset Life
Cycle
Mechanical
Services
Electrical
Services
Energy
Management
2007
2008
2010
2013
2016
2018
Move-in as FM
sub-contractor (Mechanical,
Electrical, Civil,
Custodial)
Official
Launching
End of DLP &
undertake
comprehensive
services
Appointed as
Kontraktor Pakar (Mechanical ,
Electrical, ICT, EM)
AEMAS 1Star
Energy
Management
Gold Standard
Johan Anugerah
Kontraktor
Cemerlang JKR
Key Milestones Integrated Facilities Management
C. Overcoming Challenges
13
Key Challenges Integrated Facilities Management
24/7 Operations
Traffic/ Users
Incidences
Staff Contract Understanding
Services Boundaries
Interaction
Overcoming Challenges Integrated Facilities Management
Staff Engagement
Dynamism in the
Business Processes
Customer-Service Provider
Engagement
Innovation/ Improvement
Programs
Operational Readiness
Overcoming Challenges Staff Engagement
THE USUAL
Leadership Development
Skill Passport
Team building
Shaping Corporate Culture
RAISING THE BAR: BUILDING
TRUST & ENGAGEMENT
Townhall & Feedback
Leaders Walk the Talk
Compassion & Empathy
Recognise Contribution
Get employees involved
Overcoming Challenges Customer-Service Providers Engagement
1. Bengkel Penghalusan Kontrak
2. Claim Verification Meeting
3. Technical Meeting
4. Jawatankuasa Keselamatan Bangunan
5. Jawatankuasa Operasi Bangunan
6. Latihan Pengungsian Bangunan
7. Recreational Activities
Overcoming Challenges Dynamism – Business Processes
Leadership
ESTABLISH
POLICIES,
VISION & VALUES
CONTEXT &
DIRECTION
Planning
FM OPERATION PLAN
SITE MANAGEMENT
RISKS & OPPORTUNITIES
Support
RECRUIT, MANAGE &
DEVELOP STAFF
PROVIDE & MANAGE
WORK ENVIRONMENT
PROVIDE SHE SYSTEM
MANAGE FINANCE
Operation
CONTRACT MOBILISATION
MANAGE & DELIVER
SERVICES
PROCURE MATERIALS,
GOODS/ SERVICES
Performance
Evaluation
MEASURE AND CONTROL
THE BUSINESS
Improvement
CONTINUOUS
IMPROVEMENT
REVIEW, AUDIT & ASSESS
THE SYSTEMS
Organisation & its
Context
CUSTOMERS
REQUIREMENTS
Need & Expectation
of interested Parties
Results of Quality
System
CUSTOMERS
SATISFACTION
Product & Services
Overcoming Challenges Innovation and Improvement Program
Work Order Turnaround Time
Improvement
Energy Savings Initiative
(Improvement in Chiller Management)
Improvement in Electrical
Discrimination at Feeder Pillar
Document Digitisation
Overcoming Challenges Readiness & Avoidance of Service Interruption
UNCOMPROMISING Facility Management
Plan & Schedule
Diligent Routine Inspection
Trusted and Reliable Smart
Partners
Inventory & Standby Items for
critical assets Condition-Based
Monitoring
Disciplined in Asset Lifecycle
Replacement
Readiness & planned for backups
Thank you