Download - Sps chicago suburbs outsourcing your share point hosting - the clouds fine print magnified
May 17th 2014
Outsourcing Your SharePoint Hosting The Cloud’s Fine Print Magnified
Simon Langlois | SharePoint Product Manager
Simon Langlois
• SharePoint Product Manager
• Quebec
• Canada
• Master in MKT Science
• 5 years at IBM Canada
• 3 years at SherWeb
• SP Summit 2014 Speaker
– (Montreal & Toronto)
• SP Saturday 2014 Speaker
– ( Montreal & Chicago)
Contact
• @simonlanglois
blog.sherweb.com
• linkedin.com/in/silanglois
Agenda
• Cloud Opportunities and Concerns
• Cloud Hosting Models
• Cloud Services
• Licenses options
…about SharePoint!
Cloud Opportunities
• Fast-track and simplify upgrade/deployment
• Move from Capex to Opex
• On-demand expertise
• Business continuity
• Increased availability
• Scalability
• Mobility
Definitions
• Private Cloud
• …is a form of cloud computing that is used by only one organization,
or that ensures that an organization is completely isolated from others.
• Public Cloud
• …is a style of computing where scalable and elastic IT-enabled
capabilities are provided as a service to external customers using
Internet technologies.
• Hybrid Cloud
• …refers to policy-based and coordinated service provisioning, use and
management across a mixture of internal and external cloud services.
Definitions
• SaaS
• Software-as-a-service (SaaS) deliver a complete application over the
internet owned by the service provider to centralise ressources and
data.
• PaaS
• Platform-as-a-service (PaaS) deliver cloud-based development
environment with everything required to support the complete lifecycle
of building and delivering web-based (cloud) applications.
• IaaS
• Infrastructure-as-a-service (IaaS) deliver computing ressources
including servers, networking, storage with virtualisation technologies.
Decision Levels
Administration model
Managed Unmanaged
Hosting models
IaaS PaaS SaaS Hybrid
SharePoint feature sets
Foundation Standard Enterprise O365 Plans More…
Business needs/Objectives
Intranet Collaboration Documentation …
Integration with LOBCustom Development
3rd Party ToolsNO YES
OOTB Features
DedicatedSharePoint
Instance
SaaS
Specific data constraintsto respect
YESInternal IT
Infrastructure
InternalIT Staff
Local IaaSPaaS
YES NO InternalIT Staff
YES
YES
NO
NO
Transportation Analogy
Buying a car
=
On-premise
Renting a car
=
Private Cloud
Taking the train
=
Multi-tenant Cloud
Replication Strategy
High-level hybrid strategies Pros Cons
Completely isolated farms • Low complexity
• Low cost
• Fast deployment
• No integration
• Reduced usability for hybrid
end-users (ex: 2 credentials)
Replication of user profiles • Easy to use for end-user
• Moderate complexity
• Fast deployment
• No real added value
• Necessary evil
Replication of SharePoint
Services
• Leverage past and future
investments in Search,
Metadata, BI, Workflows and
more services on both farms
• Requires domain federation,
configurations and in most
cases, expensive 3rd party tools
(ex: AvePoint Replicator)
What is the SLA?
• Start with what is important to you• Set min and max acceptable requirements and objectives
• Try to assign a dollar ($) value to it
SLA parameters Measures to look for
System availability % of uptime during a given period
Data security SOC 2 Type II report
Tier 3+ datacenters
Functional capabilities Complete list of available features
Complete list of supported and included services
Regulatory compliance Encryption bits, HIPAA, PCI
Response time Time before ticket taken
Average ticket close time
Other performance levels Customer Satisfaction: Net Promoter Score
RPO and RTO
How Can I Evaluate Data Security?
Data Center Primary Site Attributes
Tier Requirements TIER I TIER II TIER III TIER IV
Number of power
delivery pathsOnly 1 Only 1
1 Active
1 Passive2 Active
Redundant components N N+1 N+12 (N+1) or
S+S
Compartmentalization No No No Yes
Concurrently
maintainableNo No Yes Yes
Fault tolerance to worst event None None None Yes
Other attributes
Power
distribution,
cooling
Raised floor, UPS,
generator
Raised floor, UPS,
generator
Raised floor, UPS,
generator
How Can I Evaluate Data Security?
• Certification SOC II Type 2
– Security
– Accessibility
– Process Integrity
– Confidentiality
– Privacy For more
information,
download this
detail document
from KPMG.
How Can I Evaluate a NPS?
• Net Promoter Score (NPS)
– It’s the most widely used KPI to measure customer support
satisfaction amongst cloud and hosting services providers
– It’s measured with one simple question after each ticket resolution
– How likely are you to recommend COMPANY X to a colleague or a
friend?
• <20 = HORRIBLE
• 20< X <40 = BAD
• 40< X <60 = GOOD
• >60 = EXCELLENT
Business Continuity
• RPO et RTO
• What are your required standards?
• Establish the value for YOUR company in at least 2 scenarios before requesting prices
Weekly Backup
OK OK OK
IT Pro
Restaure
RPO
(Recovery Point Objective)
RTO
(Recovery Time
Objective)
Weekly Backup Weekly Backup
Licensing Options
• On-premises– Open License, Open Value and Open Value Subscription
• Small to midsize organization: 5-250 employees
• Corporate, academic, charitable, or government organization
– Enterprise Agreement, Enterprise Agreement Subscription
• 250+ emp.
• Hosted SharePoint– Service Provider License Agreement (SPLA)
• SharePoint Online– Microsoft terms for cloud subscription P1, P2, E1, E2, E3, E4…
License Mobility Program (LM)
• Some important details
– You must acquire and maintain Server and Client Access
Licenses (CALs)
– You must acquire and maintain Software Assurance (SA)
– If you don’t have SA, you need dedicated hardware hosting
services
– Same CALs can be used with other environments with same
users, but server licenses are TRANSFERRED so can’t be
reused
– You CAN’T mix LM and SPLA licenses for the same software
Licensing Net Present Value 3 years
License program Scenario 1 Scenario 2 Scenario 3
SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
NPV 1 NPV 2 NPV 3
Net
Pre
sent
Valu
e
SharePoint License Cost Analysis
Open Licenses + SA
Open Value 3yr Spread (per year)
Open Value 3yr Up-front
SPLA
SharePoint Online
Licensing Net Present Value 5 years
License program Scenario 1 Scenario 2 Scenario 3
SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
NPV 1 NPV 2 NPV 3
Net
Pre
sent
Valu
e
SharePoint Licenses Cost Analyses
Open Licenses + SA
Open Value 3yr Spread (per year)
Open Value 3yr Up-front
SPLA
SharePoint Online
Conclusion
1. Know why you are going and what could stop you
from going to the cloud
2. Understand and decide the from the different hosting
models
3. Make sure you choose a partner that fit your actual
and future services and guaranties
4. Take time to do TCO including labor and licenses