At our recent SSOWeek show in Orlando, SSON asked our audience a few questions about their SSO organization and where they are in their journey.
Some interesting results sprung up…
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Sponsored By:
At Shared Services & Outsourcing Week in Orlando (March 7-9), HP sponsored a pulse survey questioning delegates during the general sessions on a variety of topics. One of the focus areas for the conference was Analytics — specifically, how firms can best utilize the vast amounts of data within their enterprises to make faster, better, data-driven business decisions.
Based on the survey results, when delegates were asked what was driving business analytics, they ranked “improve data-driven, day-to-day decision-making” and “better guide future organizational strategies” equally in first place, with a third of the votes for each. However, most companies had not taken the first step toward implementing Analytics, challenged by “accessibility of enterprise data” and “other organizational priorities” as the #1 and 2 impediments to implementing a Business Analytics program. HP understands the challenges involved in finding the resources and time to implement a Business Analytics program to access disparate enterprise data sources. HP has over 1,000 experienced professionals — most with advanced degrees in management, economics, or quantitative sciences — focused on delivering business intelligence and analytics services. HP offers BI and analytics expertise, proprietary analytical methodologies and algorithms, and the ability to integrate business intelligence technology frameworks with analytics to provide the robust capabilities world-class companies require.
The survey covered a number of other topics, including global business services, BPO and general business challenges. Overall, attendee firms were most challenged with “continuing to provide value through growing their Global Business Services or Shared Services to add new services and expand into new regions and business units.” The next-ranked challenge was “transforming their business and the change management required for success.” And — no surprise — another top challenge was the need to reduce costs.
HP’s Business Process Outsourcing services provide the world-class processes, technology and best practices companies need to propel their organizations forward through leveraging proven technology, economies of scale, buying power, and a “Best Shore” approach.
See www.hp.com/go/bpo for more
We are considering adding new functions services or processes to our scope
We are focused on delivering good service today and holding costs down
We have developed a strategic plan
We are actively recruiting new talent against that plan
We are surveying our customers to determine their needs
We are selecting the service providers we'll need to execute that plan
Growing the service (expanding to new business units adding new services)
Transformation and change management
Reducing costs
End-to-end process-re-engineering
Making the business case for investment
Re-platforming service delivery to a Cloud/SaaS model
M&A & Divestiture
Global sourcing
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Multi-function shared services/multiple global service centers
Hybrid of Outsourcing and Global Business Services
Global Business Services (separately managed global service organization)
Single function shared services/single service center
Outsourcing
Finance & Accounting (includes payroll)
None of the above
HR functions
Customer Service
Procurement
Supply Chain
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Increasing
We don't perform any BPO and have no plans
BPO engagements will remain the same
Decreasing
Not happy
Mostly - 70% + of agreed targets are met
Partially - 50%+ of agreed targets are met
Fully
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Nowhere yet but we'd like to be. Can you help?
Data Acquisition
Actionable Insight
Chosen an Analytic Engine
Data Mapping
Combination of stand-alone and embedded in functional areas
Not implemented
Embedded in functional areas
Stand-alone group within Shared / Global Business Services
Stand-alone group outside of Shared / Global Business Services
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Captive on shore
Captive and outsourced
Captive on shore and off shore
We do not have an SSO yet
Other
Completely outsourced
Technology improvements and innovation
Best Practice processes
Priority Alignment
Improved global talent
Increased Funding
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Grown 0-10%
Grown 11-25%
Grown more than 25
Stayed flat
Shrunk
Accessibility of enterprise data
Other organizational priorities
Determining how to best leverage for business value
Shortage of skills and talent available in organization
Lack of executive sponsorship
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Improve data-driven day-to-day decision-making
Better guide future organizational strategies
Ability to visualize date through new perspectives
Data simulations and scenarios
Standardized reporting and forecasting
Captive
Outsourced
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