SSS Electronic Filingand
Payment System
Presented by:
GLORIA CORAZON M. ANDRADABRANCH HEAD
23 APRIL 2015
Topics
1. eCollection System2. eDisbursement System3. Manned eFacilities4. Self-Service eFacilities
Electronic Collection System
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
SSS eCollection System
• Electronic submission of collection reports of Employers
– Contribution Report
– Loan Repayment Report
• Electronic submission of collection reports by authorized service providers
– Banks
– Non-Banks (BayadCenters, SM, iRemit, Ventaja)
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
SSS eCollection System
Objectives:
• Increase compliance in payment/reporting
– Increase collections
– Reduce members’ complaints
• Attain recording efficiency
– Increase accuracy of records of transactions
– Eliminate manual work
– Faster processing of transactions
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
eCollection Facilities
1. EMPLOYER
Contributions Collection List (R3)
Loan Repayments Collection List (ML-2)
Contribution/Loan Payments
2. INDIVIDUAL MEMBERS
Contribution Payments (RS5) Loan Repayments (ML-1)
Facilities:
1. SSS Branch2. Internet - SSS Website3. Electronic Data Interchange
Providers4. Service Providers (Banks/Non-
Banks)
Facilities:
1. Accredited Payment Centers2. Internet3. SSS Automated Tellering System4. Auto-Debit Arrangement5. Tie-up with LGUs6. Gcash/Smart
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
Employer Transaction Channels
1. SSS Branch
2. Internet - SSS Website
3. Electronic Data Interchange Providers
4. Service Providers (Banks/Non-Banks)
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
1. Employer – Branch submission
• Facilities
– Electronic R3 Submission System
– Electronic Loans Collection List Submission System
• Medium
– Portable Storage Media• USB Drive, Flash Disk• CD/DVD
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
2. Employer – Thru SSS Website
SSS Website
www.sss.gov.ph
Access SSS Portal
1
Employer logs-in to My.SSS
2Access Collection List submission
module
3Update or upload
collection list
4
SSS validates list and informs
member of result
Process:
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
3. Employer – Thru SSSNet
1
Employer submits Collection List to SSS and issues Payment
Order (PO) to Employer
Depository Bank (EDB)
2
EDB debits employer account and transmit this to SSS depository bank
3SSSNet Provider submits Collection List, Debit Advice, Credit Advice to SSS
4
SSS validates DA, Collection list and
informs employer of result
Process:
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
4. Employer – Thru Collection Service Provider (Bank or Non-bank)
1
Employer/individual member pays
contribution or loan at authorized
Service Provider
2
Service Provider transmits collection file to SSS using Virtual Private Network connection
3SSS Validates collection file, send acknowledgment file to Service Provider
4
SSS Posts valid collection files
Process:
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
Individual Member Transaction Channels
1. Accredited Payment Centers
2. Internet
3. SSS Automated Tellering System
4. Auto-Debit Arrangement
5. Tie-up with LGUs, GAs, ISGs
6. Gcash/Smart
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
1. Individual – Payment Centers
Payment Centers
1Member pays at
accredited payment center
2Payment Centervalidates Loan or Contribution Payment file
3Payment Centersubmits collection file to SSS and the payment to SSS depository bank
4SSS validates file, and
informs Payment Center of validation
result
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
2. Individual – Internet Payment
www.bancnetonline.com
1Member logs-on to
BancNet website
2Clicks on his bank account and selects ‘Payment’ as transaction type
3Click SSS from the drop-down menu of Billers/ Institutions then fill-out the required fields
4At end-of-day, BancNet
transmits records to SSS for posting
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
3. Individual – SSS Automated Tellering System
1Member pays at
SSS branch
2SSS branch validates Loan or contribution payment
3Branch Transfers payment records to main servers
4Collection System
segregates and transmits records
to specific systems for
posting
Process:
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
4. Individual – Auto-Debit Arrangement System
1Member enrolls at
SSS branch or at member
depository bank and indicate types
of payment to debit from
account
2SSS creates monthly billing file and sends to participating bank
3Bank debits member account, submits collection file to SSS
4Collection System
segregates and transmits records
to specific systems for posting
Process:
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
5. Tie-up with Collection Partners (on-going)
Collection of payments from:
• Job Order personnel
• Self-Employed
• Voluntary Members
• OFW
Collection Partners:
• Local Government Units (LGU)
• Government Agencies (GA), i.e. DepEd, MMDA
• Informal Sector Group (ISG), i.e. Coops, TODAs, Golf Caddies groups, etc.
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
6. Individual – Gcash/Smart (future)
Provide collection service to the SSS, which shall include the following activities:
• Electronic payment data entry and validation;
• Confirmation of payment transaction;
• Electronic generation, consolidation, validation and uploading of collection data to the SSS; and
• Consolidation and monitoring of collection remittances
Electronic Disbursement facilities
S S S
Loans / Benefits
SummaryPayable Records
SSS PartnerBanksSSS Acct
Balances
LOI: SSS to
PFI
Payable Records
Confirmed SSS to SSS
F.T.
LOI:CR To SSSMember Accts,DR To SSS Accts
Internet
EOD
Extract
ConfirmedF.T. to SSSMember Accts.
E-Disbursements General FlowFor Posting
1
1
23
3
4
5
Fund Disbursements
LOI: Pay Members
6
2
Electronic Disbursements
• Mag-Impok sa Bangko Program for Pensioners: 1.9 million pensioners;
• Sickness / Maternity Reimbursement through the Bank;
• Initial DDR Benefit Disbursement through the Bank
• Salary Loans Proceeds through Citi Bank Cash Card
• For implementation: UMID as ATM (for all disbursements)
Manned facilities
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Manned Service Facilities
CALL CENTER (24 X 5)
920-6446 to 55
or 917-7777 (toll-free for Globe subscribers)
POSTAL MAILMember Relations Department
2/F SSS Main Office Buidling
East Avenue, Diliman, Q.C. 1100
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Manned Service Facilities
Email : [email protected]
http://www.facebook.com/sssgov
https://plus.google.com/108094303314551604810/posts
http://www.pinterest.com/phlsss/
http://www.youtube.com/user/MySSSPhilippines
Via email & social media sites
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Manned Service FacilitiesNumber of transactions
SERVICES 2013 2014
2013 vs 2014
% Inc/Dec 20152015/ 2014
CALL CENTER 506,168 505,050 -.22% 93,113 18%
EMAIL 257,440 302,011 117% 69,424 23%FACEBOOK 70,877 125,419 177% 12,260 8%
POSTAL MAIL 5,940 6,836 115% 824 12%
TOTAL 840,425 939,316 112% 201,773 21%
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Manned Service Facilities
Planned enhancements1. Call Center
a. 24 X 7 operations
b. Toll-free calls for local and foreign-based members
c. Branch appointment
d. ACOP via Skype
Self-service facilities
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Self-service Facilities
www.sss.gov.ph
@ 2600
IVRS
TEXT SSS
SSS WEBSITE
Interactive
Voice
Response
System
SSIT
Self-Service
Information
Terminals
917-7777
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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IVRS Operation24 x 7, Call 917-7777
(Toll-free for Globe subscribers only)
The access numbers for the following areas:
Cebu City - 253-0690
Bacolod City - 433-9476
NCR - 917-7777
Cagayan De Oro City - 727-707
Davao City - 227-7234
Baguio City - 422-6016
Tarlac City - 982-8739
San Pablo City - 562-9289
Naga City - 472-7776
Zamboanga City - 992-2014
*Requires entry of SSS number and date of birth
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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IVRS Operation – Available Services
Records Inquiry *1. Contributions
2. Salary loans
3. Benefits
4. Fax request
Request to speak to SSS Member Service Officer
* Requires entry of SS Number and Date of Birth
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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IVRS Operation – Number of Transactions
MEMBER CONCERN 2014Jan - Feb
2015
%
2015/2014
Contributions 533,484 69,369 13%
Loan Balance 126,569 14,664 12%
Loan Application 10,957 1,225 11%
SS Card 16,153 2,033 13%
Sickness Claim 17,243 2,049 12%
Maternity Claim 17,759 2,746 15%
Eligibility 26,206 3,169 12%
Benefit Claim 8,202 1,035 13%
Death Claim 4,118 603 15%
Retirement Claim 3,280 605 18%
Disability Claim 2,699 501 19%
Funeral Claim 2,017 262 13%
TOTAL 768,687 98,261 13%
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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IVRS Operation
Planned enhancements1.One calling number – one each for
local and foreign-based callers
2.Toll-free numbers
3.Inquiry on documentary requirements
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Self-service Facilities
www.sss.gov.ph
@ 2600
IVRS
TEXT SSSSSS WEBSITE
Interactive
Voice
Response
System
SSITSelf-Service
Information
Terminals
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSIT – Available Services
Online Inquiry :
1. Contributions
2. Loans
3. Benefits
4. ID information
Reference to SSS Citizens Charter
Submit feedback and concerns
Transactions :
1. Salary loan
2. Maternity Notification
3. SSS Web registration
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSIT – How to Use Requires scanning of the
SSS ID card or the UMID card
& fingerprint matching
SS ID CARD
UMID CARD
FP SCANNER
PRINTER
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSIT – Number of Transactions
Sept - Dec
2014
Jan - Feb
2015
%
2015/2014
1. Online Inquiry 927,462 507,346 55%
2. Transactions 9,210 5,117 56%
Salary Loan 2,204 1,163 53%
Web Registration 2,024 16 1%
Maternity Notifications 3,754 2,100 56%
ACOP 1,225 1,786 146%
Change of Address 3 52 1733%
TOTAL 936,672 512,463 55%
TRANSACTION TYPES
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Self-service Facilities - SSIT
Planned enhancements
1.New applications
a.Submission of Retirement claim
b.Compliance to Annual Confirmation of Pensioners
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon 38
Self-service Facilities
www.sss.gov.ph@ 2600
IVRS
TEXT SSS SSS WEBSITE
Interactive
Voice
Response
System
SSIT
Self-Service
Information
Terminal
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Self-service Facilities - Text-SSS
Available inquiries :
a. Contributions*
b. Salary loans*
c. Claim status*
d. Submission of concerns or feedback
e. Location of SSS branch offices
f. Required documents
*Requires registration and PIN
**Text fees 2.50 Globe & Smart, 2.00 Sun
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Self-service Facilities - Text-SSS - TransactionsAs of 28 February 2015
No. of Successful Registration 501,307
No. of Text Queries 2,642,684
TYPES OF INQUIRY 2014Jan - Feb
2015
%
2015/2014
1. CONTRIBUTIONS 94,627 12,427 13.13
2. HELP 115,554 18,665 16.15
3. LOAN BALANCE 61,987 7,989 12.89
4. PIN/RESET 21,719 2,287 10.53
5. CLAIM STATUS 21,918 3,500 15.97
6. LOAN STATUS 23,969 3,121 13.02
7. DOC REQUIREMENTS 4,892 580 11.86
8. BRANCH LOCATION 1,656 271 16.36
9. ID/VOL/SE/CHNG STATUS 1,551 216 13.93
10. FEEDBACK 707 55 7.78
TOTAL 348,580 49,111 14.09
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Self-service Facilities - Text-SSS
Planned enhancements
1. Benefits & loans eligibility inquiry
2. Submission of maternity notification
3. Payment via GCash/Smart
4. Text push service – text notice to members on the following events :
a. Posting of contributions and loan payments
b. Approval or denial of claims & loans
c. Mailing of UMID cards
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Self-service Facilities – Text-SSS
IVRSInteractive
Voice
Response
System
SSIT
Self-Service
Information
Terminal
@ 2600
TEXT SSS
www.sss.gov.phSSS WEBSITE
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web Registered Members as of February 2015
61,958 75,892
256,287
2,763,148
111,700
6,9697,066 192,851
Pensioner
OFW
Voluntary
Employed
Self-Employed
Household Helper
Non-Working Spouse
Employers
TOTAL – 3,475,871
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web Registration – Employer
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web – Inquiry & Transactions
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web Services - Member
Online inquiry:
1.Contributions
2.Benefits
3.Loans
4.Eligibility inquiry to benefits & loans
5.ID information
6.Documentary requirements
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web Services - Member
Online transactions :
1. Submit Salary Loans
2. Submit maternity notification
3. Request for branch office appointment
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web Services - Employer
Online inquiry:
1.SSS Servicing Branch
2.Contribution & Loan payments
3.Sickness & Maternity claims
4.Loans billing
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web Services - Employer
Online transactions :
1. Submit contribution collection list (R3)
2. Submit loans collection list (ML2)
3. Submit list of new employees (R1A)
4. Submit maternity notification of employees
5. Certify Salary Loan application of employees
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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SSS Web - Planned Enhancements
Submission of applications for :
1. SSS number issuance
2. Retirement claim
3. Sickness/maternity reimbursement claim
4. ID card
Request for digitized SSS records
Payment (contributions/loans via credit card)
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyonButi na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
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E-Center Facilities
Located in all SSS Branch Offices
Composed of SSITs and computers connected to the SSS system and the Internet. Members without Internet access can use the E-Center to do the ff :
a. Submit electronic reports (R3/R1A/ML2)
b. Register with the SSS website
c. Inquire on their SSS records and submit transactions using the SSITs.
Buti na lang may SSS!Aming kontribusyon, ipong nagbibigay proteksyon
End of presentation. Thank you.
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