Download - STAFF COACHING The Pathway to Successful Outcomes OJACC 2012 Jennifer Kisela & Kelli Held
STAFF COACHING
The Pathway to Successful Outcomes
OJACC 2012
Jennifer Kisela & Kelli Held
OBJECTIVES
Provide overview of research and literature in regard to coaching staff
Learn strategies and techniques to effectively coach staff
Challenges in the coaching process and how to overcome
Changing what we do…
“Leadership Is About Going Somewhere-
If You And Your People Don’t Know Where You Are Going, Your Leadership
Doesn’t Matter”
Lead with LUV
Ken Blanchard and Colleen Barrett
Organizational Change Literature
Higher levels of implementation fidelity were achieved when those responsible for monitoring it where enthusiastic about it.
Supervisors need to master the skills if they are going to successfully monitor their staff.
How is change typically implemented???
Integrating Training into the Workplace
Joyce and Showers (2002)
Training consisting of theory and discussion coupled with demonstration, opportunities for practice, and feedback resulted in …..
…only 5% of teachers using new skill
By adding on-the-job training…
…95% used the skill
Why Coaching???
Newly learned behavior is fragile and needs to be supported in the face of reactions from clients. Initial reactions may be positive or negative Negative reactions may cause the behavior to desist Stress or discomfort may cause the behavior to desist
Difficult to extinguish old habits.
Organizational characteristics do not support new behavior.
THE CLAPPING CONTEST
Bandura and Cervone (1983)
1. Group AWere given goals for performance improvement
2. Group BNo goals for performance, but received feedback
3. Group CReceived both goals for performance and feedback
4. Group DReceived neither goals for performance nor feedback
Bandura & Cervone (1983)
4 Main Roles of a Coach
Supervision
Teaching while engaged in practiced activities
Assessment and Feedback
Provision of emotional support
How do we respond to change?
The Ancient Chinese Symbol for Change
Danger
Opportunity
Stages of Grief
Denial
Resistance
Exploration
Commitment
Staff move at different rates through the stages based on their: Skills Attitude Knowledge Motivation Experiences Personality
Elisabeth Kubler-Ross, “On Death and Dying”
COACHING/FEEDBACK
Create safety Ask staff member what they did well first. Tell the staff member what you observed that they
did well. Ask staff member what they think they might
improve. Tell the staff member how their behavior departed
from the skill steps. Give concrete examples of what the staff member
could have said or done differently. Check for understanding and end on a positive
DEMONSTRATION
Effective Use of Authority
1. Identify a situation where the client is in a decision making position.
2. Present the available choices and attendant consequences of each one.
3. Reward or praise compliance.
TIPS
Be specific – Focus on behavior Be immediate Clarify with probing questions Take notes on paper if needed
(writing quotes can be helpful) Avoid generalizations “always”, “never”,
etc
Challenges of Coaching
Organizational culture Staff resistance to change Lack of receptiveness to feedback Establishing role as a coach Administrative/supervisory support Scheduling observations Having knowledgeable coaches
in house experts Implementation process and length of
implementation Staff training versus staff performance
Overcoming Obstacles
Develop supervisory and organizational support
Ensure coaches are adequately trained before staff are trained
Supervisors providing clear expectations for both coach and staff
Develop staff buy-in Accountability Flexibility Realistic timeframes for skill acquisition
Summary
On the job coaching of staff is essential to successful training
Without coaching outcomes will be diminished
There are many challenges and obstacles when you coach staff
Persistence pays off
References
Blanchard, K., Barrett, C. (2011). Leading with LUV: A Different Way to Create Real Success. Upper Saddle River, New Jersey: Pearson Education, Inc.
Fixsen, D. L., Naoom, S. F., Blase, K. A., Friedman, R. M. & Wallace, F. (2005). Implementation Research: A Synthesis of the Literature. Tampa, FL: University of South Florida, Louis de la Parte Florida Mental Health Institute, The National Implementation Research Network (FMHI Publication #231).
NIRN (National Implementation Research Network)