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2Presenting Today
Shannon KlucznyVice President of Client Success
Follow along on Twitter: #BizWebinar @BizLibrary
Krista BrubakerMarketing Coordinator
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BizLibrary helps organizations succeed by improving the way employees learn.
www.bizlibrary.com/free-trial
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4
Keys to Success for a Training Program
Agenda
Areas You Can Control & Change
40 Skills and Strategies
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Today’s Agenda
The client score is a numerical value that represents the
level of success or value that the client has in
relation to the BizLibrary Experience.
What is the Client Score?
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6
Clear insight into how clients were progressing and
doing
Obtain early knowledge
Become aware of trends
Provide clients with more insight
and data
Why did we develop it?
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Utilization Cost Per Course Strategic Conversations
Engagement
Program Management
LeadershipBuy In
Marketing & Communication
Goals & Metrics
$
What are the measures?
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What should you focus on?
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Communication and Meetings with the Client
Success TeamThe Right Mix of
People
What Can You Control?
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Marketing & Communication
Program ManagementLeadership Buy-In
Goals and Metrics
What Can You Improve?
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Program Management
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10 Steps to Better Program Management
Communication
Invested People Business Curiosity Training
Leadership Partnership BizLibrarySolutions
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Be invested in moving your company forward and your partnership with BizLibrary.
Display effort through excitementand engagement.
Invested
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Work with Executives, Managers and end-usersKnow who to go to and build alliances
Gain support and respectUnderstand generations in the workforce
People
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Knowledge of the Company
Past, Present & Future
ChangesAwardsNewsChallengesGoals
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BizLibraryNetworkTrendsQuestionsCurious
Curious
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Training Industry
How things evolveResources to Follow:
Stay informed about:
What changes happen
What other organizationsare doing – big and small
What are the trends
What is cutting edge
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Communication
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Solutions
Organizations Training Program
Related Competencies
Problem Solving Agility
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Technical Knowledge Features & Benefits Mission, Vision & Values
BizLibrary
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Partnership
Development of relationship and trust
Mutual understanding how we work together
How can you and BizLibrary both make our partnership better?
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Leadership
Be Influential Encourage Communicate Empower
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Leadership Buy-In
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CommitmentTiming Accountability CollaborationThought
DemonstrateProblemsStrategyMoneyIdentify
10 Steps to Gain Leadership Buy-In
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Identify
Provide the best possible means to give yourself an advantage in the presentation.
Personality Determining Approach Presentation Method
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Strategy
Employee Retention
New Manager and Leadership
Employee Engagement Skill Gaps
Multi-Generational Compliance
Competitive Advantage
Succession Planning
Dispersed Workforce
Agility
Sales Growth
New Product Launch Productivity
Employee Retention
New Manager and Leadership
Employee Engagement Skill Gaps
Multi-Generational
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Money
Bottom line indicators
Or bottom line indicators.
Identify above the line…
Reduce employee turnoverIncrease efficiency of staff –improve productivityProcess improvement
Improve sales productivityImprove overall revenueIncrease client retention
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Problems
Consider potential problems, challenges and questions
Present answers as part of your solution
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Thought
Support Team Next 12-24Months
Implementation Support Team Project Plans 12-36 Months
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Offer a demonstration the way your leader want to experience
Watch? Live or video?
Read?Documentation and
screenshots?References and referrals?
BE PREPARED AND DO YOUR HOMEWORK!
Demonstrate
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Collaboration
Support Team
Key Stakeholders
Departmental Involvement
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Use carrot (rewards) or stick (penalty) methods to hold people accountable.
Project PlanCommunicationsExpectations
Accountability
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Timing
Approach your leader…
Execution and Launch
Implementation Expectations
Timely to address problems
In advance of budgeting
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Commitment
Show excitementShow focusBe passionateBe believableBe a champion!
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Goals and Metrics
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10 Steps to Developing Goals and Metrics
Celebrate VisibilityAgileMeasurementMilestones
StartVisualizeAlignmentImportanceWhy
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Understand why the program, partnership or resources were purchased
Why is the program in place today?
Why
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Importance
Propel you forward
Transform mountainsinto hills
Help us to believein the mission
Hold you accountablefor failure
Tell us whatYou truly want
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Alignment
What do you want? What does your organization want?
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“What the mind can’t visualize, the mind can’t achieve.”
Visualize
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Start
Time-BoundRelevantAttainableMeasureableSpecific
S M A R T
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GOALS MILESTONES
Milestones
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Measurement
Track and analyze your results
Use Tools AnalyzeDaily
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“Be open to adjustment”
Agile
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Visibility
Accountability IdeasConnection
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Celebrate
Review
Lessons
Appreciation
Make new goals!
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Marketing and Communication
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10 Steps to Developing Marketing and Communication
ConsistencyBarriersBuy inWIIFMBranding
MethodsPlanStrategyGoalsAudience
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Plan
47% of BizLibrary clients have a complete marketing plan in place today
Kick-offDesign
ProduceDistribute
47%
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Who is the target?
What has worked?
What is the profile?
What will motivate?
Audience
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What are your plans? What are your expected outcomes?
How do you want your key messages used?
Goals
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Be open about organizational strategy
Strategy
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Branding
Branding helps manage expectations and increase perception of value
Graphic/Logo
Slogan
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“WHAT’S IN ITFOR ME?”
WIIFM
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Buy-In
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Barriers
Cultural BehavioralCognitive Systems
Resources
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Keep it fresh!
Inform, remind, instruct, create buy-in, increase awareness,
improve participation
Newsletters, flyers, posters, web pages, intranet banners, email, presentations
Pre-program start, program start, performance review, weekly,
monthly, quarterly, yearly
Purpose Method Time-Frame
Methods
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Consistency
Define standard methods and procedures
Develop Tools and Templates
Communicate and Provide Training
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Recap
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Results
Client score is 41% above average
Marketing and Communication
Goals and MetricsLeadership Buy-InProgram Management
Utilization
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What to Say When: You See An Opportunity To Do Things Better
“What to Say When” Video Series
1. Someone Criticizes You2. A Team Member is
Uncooperative3. You Need to Break A
Commitment4. The Boss Keeps Changing
Priorities5. You Need To Persuade a
Colleague
… and more
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Human Resources: Insights and StrategiesHR Insights and
StrategiesVideo Series
1. HR Strategy and Management2. HR Dashboard of Metrics and
Analytics3. Managing Recruitment
Effectively4. Implementing Successful
Training5. Reward and Remuneration6. Performance Appraisals7. Confidentiality Obligations of
HR8. The Induction Promise
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Try out these video lessons and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s online course collection.
www.bizlibrary.com/free-trial