Transcript
Page 1: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLCRick Bickerstaff

Strategic Planning

and

Implementation

ASQ

Page 2: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategy

Defined

“A set of related actions that managers take to

increase their company’s performance.” (Hill, et al,

2011)

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Page 3: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategy

Defined

“…the collection of intentional decisions a

company makes to give itself the best chance to

thrive and differentiate from competitors.” (Lencioni,

2012)

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Page 4: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Leadership

Strategic Formulation

Strategic Implementation

Strategy

Primary Elements

Leadership

Formulation

Implementation

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Page 5: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Identify & study competition AND environment

Build your teams

Write your playbook

Establish a game plan

Play the game

Measure progress

Make adjustments

Win!

Strategy

Defined5

Page 6: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Provides direction

Establishes focus

Creates alignment

Defines top priorities

Reduces silos

Identifies responsibilities

Improves accountability

Strategy

Importance6

Page 7: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

“If everything is important, nothing is.”

Strategy

Importance7

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© 2017 Competitive Edge Performance Solutions, LLC

On strategy…

“It’s fun because companies that make best practices a priority are thriving, thirsting, learning organizations.

They believe that everyone should always be searching for a better way.

These kinds of companies are filled with energy and curiosity and a spirit of can-do.”

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Page 9: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Typically five (5) years

Action plans (annual)

Revisit annually

(Japan: 25 years)

Strategy

Time Frame9

Page 10: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

The ProcessContinual Improvement

PDCA

Plan

Do

Check

Act

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Page 11: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

The Model11

Planning

Development

Execution

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© 2017 Competitive Edge Performance Solutions, LLC

Planning

PDCA

Plan

Do

Check

Act

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Page 13: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

The power of teams

Strong, cohesive teams must be developed

Invest

Leadership

Team design

Team building

Team dynamics

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Page 14: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Learning

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© 2017 Competitive Edge Performance Solutions, LLC

Environmental

Scan15

Page 16: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

Strategy

Development

Legal /

Regulatory

Forces

Technology

Forces

Customer /

Stakeholder

Forces

Economic

Forces

Political

ForcesInternal

Forces

(Culture)

Forces

Force Field Analysis16

Page 17: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Environmental

Scan17

Page 18: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Environmental

Scan18

Page 19: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strengths – Weaknesses – Opportunities –

Threats (SWOT )19

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© 2017 Competitive Edge Performance Solutions, LLC

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© 2017 Competitive Edge Performance Solutions, LLC

SWOT21

Page 22: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

Stakeholders

Suppliers

Community Groups

CustomersMedia

Government

Owners /

Stockholders

Employees

Board

Environmental /

Special Interest

Groups

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Page 23: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Development

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Page 24: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategy Sessions

Meeting(s)

Participation

Training

Mission, Vision, Values

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Page 25: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Mission, Vision, Values (MVV)

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Page 26: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Critical questions…

1) Why do we exist?

2) How do we behave?

3) What do we do?

4) How will we succeed?

5) What is most important right now?

6) Who must do what?

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Page 27: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Mission

Start the creation of alignment

Why do we exist?

Short, simple, easy to remember statement (something Grandma could understand)

NOT a differentiator

DANGER! Avoid perfection!

Communicate

Revisit at nearly every meeting

Post everywhere

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Questions:

Have one?

Know it?

Page 28: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

On vision and goals…

BHAG: A Big, Hairy, Audacious Goal

“A BHAG engages people—it reaches out and grabs

them in the gut. It is tangible, energizing, highly

focused. People “get it” right away; it takes little or

no explanation.”

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Page 29: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Vision

Where do you want to be in the near future?

BHAG

Grand, aspirational, inspirational

DANGER! Wordy, intellectual, slogan-type

statements create confusion.

Communicate

Revisit at nearly every meeting

Post everywhere

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Questions:

Have one?

Know it?

Page 30: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Values

How do we behave?

High expectations

Must already exist; not aspiration

The organization’s personality

Guides the organization (everything)

Not too many

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Questions:

Have?

Know?

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Development

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© 2017 Competitive Edge Performance Solutions, LLC

Strategy Sessions

Focus

Weaknesses

Opportunities

Threats

Strengths - Leverage

SWOT

Affinitize prior to session(s)

+/- 20 Concerns

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Page 34: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Grading

Score

Importance

Urgency

Plot

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Page 35: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

Invest in New

Technology

Exceed Customer

Expectations

Plant A Upgrade

Marketing

Improvement

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Development

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Strategy Hierarchy37

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Areas (Example)

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Page 39: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Development

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The Written

Plan

The Dynamic

Plan

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Development

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Page 41: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Development

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Page 42: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

The ProcessContinual Improvement

PDCA

Plan

Do

Check

Act

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Implement

Page 43: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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Page 44: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

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Page 45: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Maintain strict focus & alignment

Identify roles, responsibilities & authorities

Timelines

Accountability

Strategic Plan Implementation

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Page 46: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

Who?

What?

When?

Where?

How?

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Page 47: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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© 2017 Competitive Edge Performance Solutions, LLC

Communication Plan

What are your experiences?

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Page 52: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Communications Plan

You cannot over-communicate the strategic plan

Seven messages lead to belief

Variety of ways

From different people

Consistent message

Written plan

Postings everywhere

Wallet cards

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Page 53: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Communications Plan

Link every meeting to the strategic plan (standard

agenda item)

Link personal & departmental goals to strategy

Understanding is emotional

Leadership must love it AND live it

The responsibility of communication AND

understanding is on the leader

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Page 54: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Communications Plan

Mid-management

Front line

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Who is most effective in translating the strategy in

an organization?

Page 55: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Training Plan

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Page 56: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Change

Stats:

20% look forward to it

15% oppose

65% are on a continuum

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Who likes change?

Page 57: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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Page 58: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Change Management Plan

Focus on:

Customer expectations

Quality

Process improvements

Link to:

Communications Plan

Training plans

Stakeholder Management Plan

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Page 59: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Change Management Plan

Locate/support ‘change agents’

Target:

Front-line supervisors

Middle management

Reward / recognize:

Immediately

Frequently

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Page 60: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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Page 61: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Stakeholder Management Plan

Previously identified

Purpose: Get & keep buy-in

Develop messages

Who, what, when, where & how?

Link to Communications Plan

Follow-up

Survey / assess

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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Hum

an

Reso

urce

s

Ma

rketing

Opera

tions

Sa

les

Cus

tom

er

Serv

ice

Acc

oun

ting

IT

Log

istics

Departments

64 Departmental / Customer Requirements

Silos

Page 65: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

Leadership

Strategy #1

Strategy #2

Strategy #3

Strategy #4H

uma

n Reso

urce

s

Ma

rketing

Opera

tions

Sa

les

Cus

tom

er

Serv

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Acc

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IT

Log

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DepartmentsCorporate

Objectives

Customer

Requirements

Requi

rem

ent

#1

Requi

rem

ent

#2

Requi

rem

ent

#3

Requi

rem

ent

#4

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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© 2017 Competitive Edge Performance Solutions, LLC

Strategic Plan Implementation

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Page 68: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

The ProcessContinual Improvement

PDCA

Plan

Do

Check

Act

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Page 69: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Focus on performance

Link performance evaluations to:

Strategic goals

Action plans

Values

Targets (Metrics / KPIs)

Apply at all levels

360 degree evaluations

Evaluate team performance

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Page 70: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Focus on results

How do you measure success?

Strategic Plan execution

Metrics

KPIs

“What gets measured gets managed, and what gets

managed gets done!”

Link rewards & recognition to results

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Page 71: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

The ProcessContinual Improvement

PDCA

Plan

Do

Check

Act

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Page 72: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLC

Adjust

Make adjustments

Equip staff; train; build competencies

Institutionalize; standardize

Establish systematic processes

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© 2017 Competitive Edge Performance Solutions, LLC

The Model75

Page 76: Strategic Planning and · On vision and goals… BHAG: A Big, Hairy, Audacious Goal

© 2017 Competitive Edge Performance Solutions, LLCRick BickerstaffASQ

www.CompetitiveEdgePerformance.net

Contact Information:

Rick [email protected]

843.297.2596

I hope you enjoyed our presentation!76


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