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Strategic Planning to Manage Change
ACLGIM Hess Management Institute
Wendy Levinson, MD OCProfessor of Medicine
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“If you don’t know where you are going, you might wind up someplace else.”
Yogi Berra
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DOM
WCH
MSH
SMH
SBHSCTGH
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Process is as important as outcome
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Outcomes of an effective strategic plan
• Clear statement of mission and vision
• Articulated short and long term goals
• Specific strategies to achieve goals
• Benchmarks for measuring progress
• Many people truly engaged in the work
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• Identify a planning group–Variety of perspectives
• Create clear mandate• Key milestones and timeline• Plan for fact finding from stakeholders
Getting started
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Sample of planning principles• Benchmark against global leaders
• Be entrepreneurial and optimize network for use & distribution of funds
• Develop branding & marketing strategies
• Be open and consultative with Faculty
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Establish a work plan
Phase 4: Draft a strategic plankey implementation priorities
& stepsDefine measures of
success Finalize strategic plan
Phase 3: Develop and test strategic priorities, goals & actions
Plan retreat Develop vision, mission, values
Phase 2: Identify key issues, opportunities, challenges
interviews/surveys SWOT Analysis
Phase 1: Project start-up
Define work plan Identify key interview participants Develop interview guide
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Understanding the environment• Conduct interviews or focus groups to
understand expectations and needs of stakeholders
• Identify potential partners and how to engage them
• Develop synthesis of information; SWOT
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DOM SWOT Analysis
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BHAGGoogle:
Ford:
AIESEC:
• Organize the world’s information to make it universally accessible and useful
• Democratize the automobile
• Engage and develop every young person in the world
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1-1 Intensify DOM focus on quality measures and improvement
1-2 Establish DOM focus on ambulatory care 1-3 Develop, implement, and evaluate
systems of care for chronic disease & increasingly complex care
1-4 Promote, support & embed quality as an academic career path and as core to DOM education & research
1-5 Enhance DOM role as a system leaders
Goals
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Effective implementation
Create Strategic Planning Implementation Group
Promote Plan
Measure progress
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http://www.deptmedicine.utoronto.ca/About_Us/performance.htm
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Benefits of the plan1. Real strategic planning is essential to change
management2. Engaging stakeholders is critical; process is as
important as outcome3. Plan must be specific, feasible and
measurable4. Implementation is more important than
creating the plan5. Leaders are the spokespeople for the plan
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Costs of the plan1. Time to plan
2. HR and cost of consultant
3. You have to really listen & do what they
tell you
4. Implementation is hard
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