Transcript
![Page 1: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/1.jpg)
STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS THE WAY
![Page 2: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/2.jpg)
Outsourcing
Cost Efficiency
Customer Service
![Page 3: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/3.jpg)
Off-Shore
Cost Efficiency
Customer Service
![Page 4: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/4.jpg)
Online
Cost Efficiency
Customer Service
![Page 5: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/5.jpg)
Chat
Cost Efficiency
Customer Service
![Page 6: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/6.jpg)
App
Cost Efficiency
Customer Service
![Page 7: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/7.jpg)
What is left for the call centre?
![Page 8: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/8.jpg)
Engagement
![Page 9: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/9.jpg)
Engagement
![Page 10: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/10.jpg)
Engagement
![Page 11: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/11.jpg)
Reward Gateway
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Yammer
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Verint
![Page 14: STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS … · Agent admin has received your message and Will be right With you, R&tethea ent-- Normal ... MOIJC16L!JÔ $0 lu_lbgq gbb OU](https://reader035.vdocument.in/reader035/viewer/2022081614/5fc7c275c0ed2f2f6321c7d6/html5/thumbnails/14.jpg)
Verint
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Acknowledgements
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The Future….....