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STRATEGY MANAGEMENT RESEARCH STUDY
STRATEGY PERFORMANCE MANAGEMENT SUMMIT 2017
Fort Lauderdale, Florida, USA
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STRATEGY
MAP
EXECUTIVE
CONSENSUS AND
ACCOUNTABILITY
Building the strategy map
eliminates ambiguity and
clarifies responsibility.
CREATE
ALIGNMENT
Each part of the
organization and each
individual link their
objectives to the
strategy map.
EDUCATE AND
COMMUNICATE
Communicate and
educate the workforce
about the strategy.
FEEDBACK AND
LEARNING
Monitor and guide the
strategy
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The active engagement of internal stakeholder groups are key for sustainable project success
Only 37 projects (out of 155) enjoyed the favorite condition to be equally supported by all 3 critical stakeholder groups: Leadership, OSM/Project team and Middle Management.
However 90% of these projects achieved superior results!
Disposition for and competencies in ‘Change Management’ (Org. Culture) is an important precondition for efficient project implementation
Almost 90% of projects being executed in Organizations with readiness and enthusiasm for ‘Change‘ are efficient in project execution and successful in achieving the expected results!
A strong and visionary leadership is the main driver for the formulation of challenging Strategies/Visions
From the 14 projects which defined a strong change Strategy/Vision most (12) had been supported by an patronizing and engaged leadership
Correlations between selected best practices
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SUCCESFUL EXAMPLES
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The Strategy Map and Balanced Scorecard translate the strategy statement into actionSouthwest Airlines: “To remain the most profitable US-based airline by offering price-sensitive travelers who value convenient flights
the speed of airline travel at the price, frequency, and reliability of cars, buses and trains.”
$XXXX
Action Plan
Initiative Budget
• Customer Loyalty Program
• $XXX
• Ground Cycle Time Project
• Quality Management
• $XXX
• $XXX
• ESOP
• Ground Crew Training
• Crew Scheduling System Rollout
• CRM System
Total Budget
• $XXX
• $XXX
• $XXX
• $XXX
Execute
Strategy Map
Theme: Operating Efficiency Objective
• Profitability
• Grow revenues
• Fewer planes
FinancialProfits &
RONA
Grow
Revenues
Fewer
Planes
• Flight is on-time
• Lowest prices
• Attract and retain more customers
CustomerAttract & Retain
More Customers
On-time
Service
Lowest
Prices
Fast Ground
Turnaround
Process • Fast ground turnaround
• Ground crew aligned with strategy
• Develop the necessary skills
• Develop the support system
Learning
and
Growth
Strategic Job
Ramp Agent
Strategic Systems
Crew Scheduling
Ground Crew
Alignment
Balanced Scorecard
Measurement Target
• Market Value
• Seat Revenue
• Plane Lease Cost
• 30% CAGR
• 20% CAGR
• 5% CAGR
• FAA On-Time Arrival Rating
• Customer Ranking
• # Repeat Customers
• # Customers
• #1
• #1
• 70%
• Increase 12% annual
• On Ground Time
• On-Time Departure
• 30 Minutes
• 90%
• % Ground Crew Stockholders
• Strategic Awareness
• Strategic Job Readiness
• Info System Availability
• 100%
• 100%
• Yr 1 - 0%Yr 3 - 90%Yr 5 - 100%
• 100%
MeasureCommunicate
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SUCCESFUL EXAMPLES
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Effective strategy communication increases the chance to engage
Middle Management in the implementation process
The vast majority (> 80%) of projects which enjoyed intensive communication efforts
had no problems with lacking capabilities or motivation of its Middle Management (the
most cited implementation barrier!)
Without an engaged Middle Management positive project results will
be hardly achieved
If Middle Management does not have the necessary discipline/motivation or
capacitation less than 20% of projects in such organizations are delivering the
expected results
Correlations between selected best practices
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Enterprises Require Vertical and Horizontal Alignment
Headquarters Scorecard
Scorecard Cascade
Departments
Shared Services
Teams & Individuals
Business and Regional Units
Scorecard Cascade
Departments
Shared Services
Teams & Individuals
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SUCCESFUL EXAMPLES
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Personal Scorecards
Payout
Note: Illustrative data only
0.70.69.34SAIFI
Operations
26635098BPU/Exec Inquiries
70.0066.4470.88CAIDI
Customer
96.5%
96.3%
96.1%Availability-Illness
688533MVA
1.761.241.70OSHA Index
People
Year End07 Target2006 YEJune 07
Above Target At Target Below Target
$5.0
$10.0
$15.0
$12.0
$0
$5
$10
$15
$20
$25
1% 2% 3% Better Than PlanM
illi
on
s
Scorecard Targets Income
Bargaining unit employees “own” key measures and are mindful of the “results”
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SUCCESFUL EXAMPLES
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Identify Performance Issues:
Focus on the performance of objectives NOT measures.
What are the measures telling us? Are the measures driving change and adding focus?
Analyze Objective Performance:
Take Action:
Discuss and agree on how to remedy issues.
Assign accountability to ensure decisions are
implemented.
What are the root causes of what’s occurring? What are the expectations for the future? And, are current initiatives sufficient to close the performance gap?
What action steps – including additional or different initiatives - are required to improve performance going forward?
Are initiative on track to deliver expected value? If not, why and what can be done to remedy issues?
Use of a BSC Report in
Strategy Review Meetings1
3
5
2
4
Objective:
Discussion/Update:
Recommendations/Required Actions:
Person(s) Responsible: Due Date: Priority (A, B, C):
Action Item Detail:
1.
2.
3.
6
7
I03 Identify Adverse Trends
The leadership team uses the BSC to review performance, examine strategic initiatives, make informed decisions, and assign accountability.
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SUCCESFUL EXAMPLES
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IF ALL GOES WELL....
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IF ALL GOES WELL…?
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PORTFOLIO ANALYSIS
VALUE INNOVATION
BALANCED SCORECARD
BUSINESS MODEL CANVAS
CULTURE ASSESSMENT
BUSINESS CASE
SCENARIO PLANNING
VALUE CO CREATION
OPERATIONAL ASSESSMENT
PROFIT FROM THE CORE
PROJECT MANAGEMENT
CHANGE MANAGEMENT
FUTURE SEARCH
DIGITAL STRATEGIES
INNOVATION MANAGEMENT
VALUE DRIVERS DESIGN THINKINGCOMPETITIVE INTELLIGENCE
NETWORK INTELLIGENCEOFFICE OF STRATEGY MANAGEMENT
TREND WATCHING
STAKEHOLDER MANAGEMENT
STRATEGIC REPORTING
ROOT CAUSE ANALYSIS
CYNEFIN MATRIX
BLUE OCEAN STRATEGIES
EXECUTION
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WE WOULD LIKE TO BE BY YOUR SIDE
FOR EVERYTHING TO GO RIGHT
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DNA
STEPS
VALUE
METHODS EXPERIENCE RESULTS
STRATEGYFORMULATION
EXECUTIONMANAGEMENT
SUPPORTOPERATIONS
EVOLVE
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Future Scenarios Vision & Strategic Directions Strategic Positioning Growth, Development, Innovation
& Operational Excellency Strategies
Strategic Design of Initiatives on Business Models, New Products, Services, Channels, Platforms, etc..
DEL
IVR
AB
LES
STEP
S
STRATEGYFORMULATION
EXECUTIONMANAGEMENT
SUPPORTOPERATIONS
WHAT TO DO HOW TO DO IT DO IT
Strategic Alignment Strategy
Governance Management of
Strategic Risk Project Execution
New Operational Performance Maturity Level
Incubation and Accelerated Innovation Projects
Planning and Management of Strategic Projects
Cultural Transformation & Change Management
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AND YOU?
New Business Entry or Exit
Positive Social Contribution
Channel Development
Optimization of the Public Resource Allocation
Alignment of the Business Units , and the Support Units ( IT; FI; HR..)
Supply Chain Integration
Align Human Capita with the Strategy
To Reach Fiscal Balance
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YEARS OF
EXPERIENCE28 GLOBAL CENTERS
OF COMPETENCIES15MORE THAN
ORGANIZATIONS
SUPPORTED700
Tantum Group USA | http://www.tantum.com | [email protected] | 954-260-9000