Successful Outsourced QA
Knowledge Transfer
Working with an OFFSHORE QA TEAM
presents several unique challenges.
One of them is successful KNOWLEDGE TRANSFER
across the team structure.
Here’s how to EFFECTIVELY COORDINATE for best results with your partner:
UNDERSTAND THE
CUSTOMER
• Assign senior tech leads to help…
Leadership is key
• Assign senior tech leads to help… • Communicate with
customers
Leadership is key
• Assign senior tech leads to help… • Communicate with
customers • Lead offshore teams
Leadership is key
• Learn the business, including…
Domain knowledge:
• Learn the business, including… • IT structure
Domain knowledge:
• Learn the business, including… • IT structure • Existing process
Domain knowledge:
• Learn the business, including… • IT structure • Existing process • Tools & technology
Domain knowledge:
• Senior techs can help host and lead:
Ways of sharing:
• Senior techs can help host and lead: • Classroom training
Ways of sharing:
• Senior techs can help host and lead: • Classroom training • Documentation review
Ways of sharing:
• Senior techs can help host and lead: • Classroom training • Documentation review • Mentorships
Ways of sharing:
• Senior techs can help host and lead: • Classroom training • Documentation review • Mentorships • Apprenticeships
Ways of sharing:
ENSURE CIRCULATION
• Stay up on:
Open communication
• Stay up on: • Business priorities
Open communication
• Stay up on: • Business priorities • Test objectives
Open communication
• Stay up on: • Business priorities • Test objectives • Communication tools
Open communication
• Stay up on: • Business priorities • Test objectives • Communication tools • Meeting schedules
Open communication
LEARN MORE ABOUT
KNOWLEDGE TRANSFER IN QA
READ THE COMPLETE BLOG POST: HOW TO EFFECTIVELY TRANSFER KNOWLEDGE
WHEN OUTSOURCING QA
QUESTIONS ABOUT KNOWLEDGE TRANSFER? VISIT US AT QASOURCE.COM