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Supporting Operational Excellence
with Business Intelligence
Nikos SaripoulosHead of Business Intelligence
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Agenda
Business Intelligence
Operational Excellence
Manufacturing Use Cases
Supply Chain Use Cases
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“ Operational excellence (OE)
is when each employee can
see the flow of value to the
customer—and fix that flow
when it breaks down. ”
What is Operational Excellence?
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Achieve Operational Excellence
Process Technology
People
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Achieve Operational Excellence
Process Technology
People
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Achieve Operational Excellence
Process Technology
People
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Achieve Operational Excellence
Our People must have the ability
to produce
• Clear Vision
• Engaged People
People
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Achieve Operational Excellence
We must have the framework
and procedures
• Analyze the current state
• Find a process that delivers
Process
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Achieve Operational Excellence
We must have the tools and the
data/info
• Analyze the right metrics
• Monitor Key Performance Indicators
Technology
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• Enterprise Software Technologies• Customer Relationship Management (CRM)• Enterprise Resource Planning (ERP)• Human Capital Management (HCM)• Document Management Solutions (DMS)• Business Intelligence (BI)
• Advancing Technologies• Big Data, IoT and Analytics• Software as a Service (SaaS) and Cloud capabilities• Mobility
Technology Trends in OE
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Our Industry Focus
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• Increased Number of Products
• Supply Cost vs Demand
• Margin Optimization
• Bottlenecks in Operations
• Change Adaptability
Manufacturing needs BI
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• Optimize Network Design
• Improve Service Performance
• Reduce Operating Costs
• Monitor Supplier Performance
• Profitable Inventory Management
Supply Chain needs BI
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“ Business intelligence
is decision making
supported by data “
What is Business Intelligence
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Why Business Intelligence
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Cu
sto
me
r V
alu
e
Implementation Effort
Raw
Data
Cleaned
Data
Standard
Reports
Ad Hoc
Reports &
OLAP
Diagnostic
Analytics
Predictive
Analytics
Prescriptive
Analytics
What happened?
Why did it happen?
What will happen?
How can we
make it happen?
Components of Business Intelligence
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Business Intelligence Visualization
• See our data in a
visual context
• Making insights
available
• Get a 360° overview
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Spot Trends in Real Time
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Any data, any way, anywhere
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Use Cases Overview
Evaluate
Supply Chain
Supply Chain
Forecast
Manufacturing
Efficiency
Manufacturing
Productivity
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Manufacturing Efficiency
We have the need to monitor productivity and efficiency in our
production lines
Manufacturing
Efficiency
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Manufacturing Efficiency
See how your daily productivity goes
Tracking throughout the year
Identify key areas to improve performance
Share your insights with others
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Manufacturing Efficiency
Aggregate data from multiple
locations
Check if the production line is meeting targets
Collaborate to identify new
opportunities and increase
efficiency
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Manufacturing
Productivity
Manufacturing Productivity
We have the need to understand our
production cycle and identify areas to
improve
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Manufacturing Productivity
Analyze your business through the dashboards
Identify areas to take action
Make informed decisions based on data
Analyze the most profitable products
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Manufacturing Productivity
Locate key areas to take action
Understand which orders are overdue
Collect data from all your systems
Share your newfound
knowledge with your team
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Evaluate Supply Chain
We have the need to monitor our stock trends and evaluate supplier
and distributor response
Evaluate
Supply Chain
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Monitor the range of our stock in real time
Analyze our response to the demand
Sharing this knowledge with our team
Evaluate Supply Chain
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Ability to analyze our suppliers
See our distributors’
response
Obtain insight into our stock trends
See out of stock seasonality by
products
Evaluate Supply Chain
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Supply Chain Forecast Analytics
We have the need to look into the future and
prepare to meet the demand
Supply Chain
Forecast
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See the future with forecasted demand
Obtain the ability to handle increased demand before it happens
Take action proactively
Supply Chain Forecast Analytics
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Locate in our chain the points with most losses
and damages
Identify the reasons for losses
and damages
Understand our business and improve our
network
Supply Chain Forecast Analytics
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To Sum Up
Operational Excellence• Definition
• Technology
• Industry Needs
Business Intelligence• Definition
• Components
• BI Visualization
Manufacturing Use Cases• Monitor Efficiency
• Understand Production
Supply Chain Use Cases• Evaluate Network
• Forecast Demand
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Embark on a new journey with us