Download - SWIFT FACILITY MANAGEMENT
An ISO Quality 9001 : 2008Certified Company
SWIFT FACILITYMANAGEMENT
SETTING THE STANDARD FOR FACILITY MANAGEMENT SERVICES SINCE 2003
C-32 / 7. K.D.A., Scheme-1, Noble House, Tipu Sultan Road, Karachi.021-34540950-53 | Fax: 021-34540954
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Core ValuesMessage from our CEOCompany OverviewHistory of SwiftMission and VisionSWIFT's Organizational ChartManagement TeamHow Do We WorkOur ServicesHard Services & Soft services Types of MaintenanceWhy Choose SwiftEquipments AvailableOur ClientsCertifications
Table of Contents
Swift is a company which is driven by its values and hence, our values are at the heart of everything we do.
CORE VALUES
WE ACCOMPLISH
We remain in a continuous phase of improvement for the sake of turning our ideas, experiences and learning into better solutions and services for our customers.
Our Clients get top-notch services with equipments tried and tested to ensure satisfaction and tailored solutions to overcome all obstacles.
We value each contribution, and build better, efficient and longlasting Partnerships.Our services are available 24/7 with premium quality adhering to srtict health and safety guidelines.
WE IMPROVE
WE SERVE
We believe in giving respect to our clients, suppliers, and employees whilst providing all with a safe working environment for the growth of our people, our business and the local communities.
WE NURTURE
MESSAGE FROM CEO
Mrs. Andaleeb Naqvi
After spending 14 years in the Facilities Management business, I feel very privileged in conveying this message on behalf of the company to our existing as well as potential customers. Swift Facility management was set in the year 2003, to cater to a sector which was non-existent; there was janitorial service, but no service provider who was willing to provide major Facility Management services under one roof within Pakistan. Having seen a mature version of this industry during my time in Canada, I realized that in Pakistan this industry was still in its infant stages, leaving customers with unsatisfied results & lack of options for replacement. This led to the birth of Swift Facilities Management. Our objectives and goals were clear from day one; we wanted to provide the clients with personalized services in a thoroughly professional manner and at a market competitive rate. We always look forward to new challenges, innovations & expansions of our services to please our customers. Ultimately the goal is to value the needs of our clients, & their reputation and business relationship should mirror our own.
Swift Facility Management is a mature but also an evolving service provider, which has grown to serve not only the projects of Noble Group, but also the open market. Our diversity has been the key for our success and we have grown our portfolio of customers exponentially in the last decade.
The success of our business has been truly a team effort, and I am proud to say that I value each one greatly. They are the ones who have been our most valuable asset in delivering our primary focus, which is to always provide a great professional service whilst building long-standing relationships with clients. Their skills, experience & creative thinking provide the cornerstone of the services that we offer in our approach of meeting our client’s needs.We can boast that we are one of the few Facilities Management firms which are not operated by the owner but have a full management team headed by educated professionals.
HISTORYOF SWIFT
Swift is a subsidiary of the Noble Group, which parents several other companies. Founded in 2003, Swift has earned fame in the domains of Facility Management Services which includes property maintenance, mechanical and electrical maintenance, health and safety and project management.
A\C Maintenance& Housekeeping
ServicesFirst Bank
HMBL
Swift Care Established
FumigationPlumbingGenerator
First Retail OutletMetro Cash & Carry
FirstManufacturing
PlantGeneral Tyre
UpholsteryFacade Cleaning
Payroll Management
First Head-officeMeezan Bank
First MNCSchneider
First Shopping MallOcean Mall
First Automotive Company
IMC
System & GuardSecurity Services
C.C.T.VFirst Pharma
GSKFirst Corporate
IDBL
HVAC Escort Services
IntroducedFirst Government
BuildingSindh Secretariat
NOBLE GROUP AT A GLANCENoble Group entered in the market of Facility Management Outsourcing Services in 2003.The company has been serving the industry with diversified subsidiaries that have expertise in Facility Management Services.
DomainCompanyReal Estate Development
Security
Property Maintenance
Contracting
1. Noble Pvt Limited
2. Systems and Guard Security Services
3. Swift Facility Management
4. Total Project Solutions
ONE-STOP SOLUTION FOR FACILITY MANAGEMENT SERVICES IN PAKISTAN
COMPANYOVERVIEW
Our forte is to provide high quality services at affordable rates.
Proficient in janitorial work, building maintenance, payroll processing, HR consultancy and security with a decade of experience and plethora of portfolios.
We conduct training sessions and workshops to better align our employees with the client’s requirements.
We ensure our clients to get a workplace with impeccable practices and SOPs that gurantee cleanliness, well maintained and well equipped quality construction and a secure environment.
SWIFT’S VISIONTo become the best facility and Property Management Service provider in Pakistan.Ensure maximum value creation for customers, stakeholders and our employees.
SWIFT’S MISSIONTo provide support that ensures the highest benchmarks of hygiene and safety.To provide support with a diverse team of individuals and a systematic set of protocols and programs.Guarantee flexible working conditions to ensure highest productivity aligned with exceptional efficiency.
The work at Swift takes place as per the policies and procedures highlighted in the contract. The staff is made to follow a hierarchy as set by the management, for the sake of avoiding any discrepancy.
SWIFT'SORGANIZATIONAL CHART
Board of Directors
CEO
Sales
Manager
Admin Operation Finance
Hard Services Soft ServicesManager
GMJunior SalesSenior Sales
Area Manager ProjectManager
Staff Supervisor
CRO
Staff
StaffArea Manager
IT Procurement
Asst. Admin Store Keeper DepartmentHead
DepartmentHead
ProjectSupervisor
Manager
StaffGM
MANAGEMENT TEAM
Mrs Andaleeb NaqviCEO MBBS
Farrukh N. QureshiChief Operating Officer
MSCE (ConstructionManagement)
Muhammad Zuhair NaqviDirector
BS in Marketing &International Management
Salauddin MuhammadGM OperationB.E. (Electrical)
Mr. Mohammad IbrahimGM ADMIN & FINANCE
ACMA
Salman LaasiFacility Manager (Housekeeping)
M.B.A, L.L.B
Zeeshan AltafManager HR
& AdminM.E.F. (Master in Economics
& Finance)
Mr.Nadeem FaizManager
Maintenance ServicesB.Tech Electrical
Kashif AhmedSr. Sales Executive
MHRMMaster in Human
Resource Management
To ensure customer satisfaction, we have formulated a multi-layered structure: PHYSICAL CHECK HEAD OF OPERATIONSResponsible for implementation of activities obliging with the hierarchical system. Ensuring visits by the supporting staff. Maintaining feedback reports by the clients.
HEAD OF HOUSEKEEPINGResponsible for leading zonal incharges.Ensuring their presence in the premises. Providing necessary training to the staff and the Supervisors.
ZONAL IN-CHARGESResponsible for entertaining customer concerns. Ensuring staff strength, usage of material, and deputing andmaintenance of equipment. CUSTOMER SERVICES REPRESENTATIVESResponsible for ensuring client’s satisfaction. Obtaining feedback twice a month by calling.
FEEDBACK THROUGH REPORTINGZonal in-charges to share daily visit reports.Weekly performance report, signed by the client, to be shared with the upper management.A monthly analysis report, including 4 weeks clients’ performance report and monthly attendance, to be submitted to the client. We form a WhatsApp Group, for communication purpose, where the client, CEO, GM Operations, CRO, Head of Housekeeping, and Zonal In-charge are included.
HOW DO WE WORK
The services we provide under Swift are both diversified and significant in the management of our client’s facility.
Installation of Air Conditioners
Maintenance of Air Conditioners
Electric and plumbing trouble shooting
Civil, construction & renovation work
Refrigerator installation & maintenance work
Generator installation & maintenance work
Fabrication & carpentry work
HARD
SOFTJanitorial outsourcing
Technical manpower outsourcing
Payroll management services
Fumigation services (pest management)
Disinfection services
Security guard services
Facade cleaning service
Event management
Deep cleaning service
Tank cleaning service
Upholstery cleaning
(Sofa, Chair, Seat, Mattress & Curtains Cleaning)
Carpet cleaning & shampooing service
Gardening & landscaping.
There are two types of maintenance that Property Management companies tend to offer as a part of their service.
TYPES OF MAINTENANCE
On-Call Maintenance: Complaints received by CRO (On Call Basis).Fixed rate List as per defined Jobs.Complain attend with in 48 hours by our techniciansBilling as per actual defined rate list.
Preventive Maintenance: Maintenance Calendar (Schedule is defined for a year).11 routine & 1 master service in a year.Fixed Billing as per routine & master service.Convenient & precautionary measures.
Deputed TechnicianCustomised solutions.The manpower deputed at site to actively cater maintenance requirements of the client.Billing as per actual attendance & the material delivered in a month.Mechanical solutions & Rental Equipments.
WHY CHOOSE SWIFT?We provide one stop solution for all Property Management & Facility related Services. We ensure market competitive prices.Our professional staff handles your facility so that you have time to focus on your core activity and increase your productivity.We provide the necessary manpower, equipment, and materials to ensure perfection; in other words, a complete hands-on approach with tasks like provision, creation of salaries, EOBI, uniforms & SESSI medical facility for our staff.We extend two month credit period for clients & make the following payments on client’s behalf.We have certifications from audit bodies such as ISO, OHSAS & PEC.
Hiring Policy & Record Keeping: We ensure the security of our clients by doing a background check on each person through police verification.We ensure that the work being done, manage efficiently & completed in a timely manner. Swift’s purpose is to reduce our client’s cost through efficient management technique & on-site supervision 24/7.We have an existing data bank of over 3000 personnel with regards to services we offer.
Quality: Of work is our utmost priority.We have a double check system in place to ensure our team delivers what we have promised.
Innovation: We believe consistent improvement is the key to success (Kaizen).Our Improvement can be seen through out the history of the company on the basis of our success.We believe in providing mechanical solutions & reducing human error.
Transparency: Salaries transfered through bank accounts for each employee by the 20th of each month.Monthly report is shared with the client.We procure all material & equipment at wholesale and pass that benefit to our clients. Therefore providing them with a cheaper & cost effective solution.
RIDEON SCRUBBER DRYER STREET SWEEPER
RIDEON SCRUBBER DRYER
WALKBEHIND SCRUBBER
ESCALATOR CLEANER STEAM CLEANER
HIGH SPEED POLISHER RUG DOCTOR
Our equipments are highly customizable. We procure affordable machinery that helps to ensure speedy work. We also offers local and imported products from multiple brands according to our client's budget. Moreover, our staff is trained in using these machines, making the cleaning job quick and hassle-free.
EQUIPMENTS AVAILABLE
SQUEEGEE POL
RENTALCAUTION BOARD SQUEEGEE SET
DOZER LIFTER
WATER SUCTION MACHINE
MOP BUCKET WITH RINGER
CRANE
WATER PRESSURE GUN MOP TROLLEYWET & DRY VACUUM
Our clients pertain to different industries and consist of both National and Multinational companies. Having such renowned clients on our portal is a privilege that Swift cherishes.
OUR CLIENTS
LET SWIFT BE YOUR ONE-STOP SOLUTION FOR ALL YOUR FACILITY, SECURITY, AND HOUSEKEEPING NEEDS.
C-32 / 7. K.D.A., Scheme-1, Noble House, Tipu Sultan Road, Karachi.021-34540950-53 | Fax: 021-34540954
[email protected] | www.noblegroup.pk
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