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Getting Started ............................................................... 2
Registration ................................................................... 2
Creating an account..................................................2
Login instructions.....................................................3
UpdatingProfile.......................................................3
Student Workstation .........................................................3
Open Book ............................................................ 4
ClassDetails..........................................................8
MyResults.............................................................9
Announcements ..................................................... 10
Options (drop a course or transfer).............................. 10
Calendar.....................................................................11
Voice-enabledActivities...................................................13
Find a partner/team ...............................................13
Completeavoice-enabledactivity..............................14
DiagnosticsandPersonalizedStudyPlan................................15
PersonalTutor...............................................................17
FrequentlyAskedQuestions...............................................18
SystemRequirements......................................................19
Table of Contents
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Getting StartedCongratulationsonworkingwithaHeinlebook. iLrn: Heinle Learning Centergivesyouaccesstoawealthofdataaboutyourperformance,therebyallowingyoutolearnmoreeffectively.Moreover,you’llenjoyiLrn: Heinle Learning Centerbecauseitisfuntouseandgivesyouinstantfeedbackwhenyoucompleteanexercise.iLrn: Heinle Learning Centersimplyrequiresyoutosetupyouraccountwithyourbookkeyandthentologineachtimeyouuseit.
Registration
Creating an Account
To set up your account, follow these steps:
Step 1: Go to http://ilrn.heinle.com
Step 2:ClicktheLogin to iLrn: Heinle Learning Center button.
Step 3:ClickStudents.
Step 4:Enteryourbookkeyprintedinsidethesleevethatcamebundledwithyourbook.Click Go.(Youcanalsopurchaseanaccesscodeonlinefromcengagebrain.com)
Step 5:Ifyoualreadyhaveanaccount,clickLogin and enter your currentusernameandpassword.Or,tocreateanewac-count,clickCreate a new account.
a)Enteryourdesiredusernameandpassword.
b)Enteryourname,validemailaddress,location,andtimezone.
c)ClickSubmit.
Step 6:Yourbookrequiresaninstructor’scoursecode.Youmustgetthecoursecodefromyourinstructortogainaccesstoyourcourse.Ifyoualreadyhaveit,enteritwhenprompt-ed.Otherwise,youcanenteritthenexttimeyoulogin.
Figure 1: Student Workstation: Before entering course code
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Login InstructionsToaccessyourbookafteryouhaveaddedittoyouraccount,followthesesteps:
Step 1: Go to http://ilrn.heinle.com
Step 2:ClicktheLogin to iLrn: Heinle Learning Center button.
Step 3:Enteryourusernameandpassword.YouaretakentotheStudent Workstation.
Step 4:ClickOpen book toopentheiLrn: Heinle Learning Center. Ifyouexperienceanyproblemswithsettingupyouraccount,askQuiaforhelp.Youcansubmitarequestathttp://books.quia.com/support.html,[email protected]:2.
Updating Your Profile WhenyoucreateyouriLrn:Heinle Learning Centeraccount,theinformationyouenter,suchasyournameandemailaddress,issavedinyourprofile.
To update your profile:
1.LogintotheStudent Workstation.
2.ClickProfileintheupperrightcornerofyourscreen.
3.UpdatetheinformationandpressSave changes.
Itisveryimportantthatyoukeepyouremailaddresscurrentinyourprofile,asQuiausesthisemailaddresstorespondtoyourtechnicalsupportquestions.Also,ifyoueverforgetyourusernameorpassword,wecanonlysendthemtotheemailaddresssavedinyourprofile,forsecurity. Inaddition,itisimportanttoselectthecorrecttimezonesothatyourduedatesarereflectedcorrectly.
Student WorkstationOnceyouhaveenteredyourbookandcoursekeys,theStudentWorkstationwill appearlikethescreenbeloweachtimeyoulogin.
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Figure 2: Student Workstation: After entering course code
Inthisview,youcanchooseoneofthefiveoptions:
1) Open book
ThistabbringsyoutotheWelcome page for iLrn: Heinle Learning Center,where youhaveaccesstoalltheresourcesavailableforyourcourse.
Figure3:StudentWorkstation:TextbookActivitiesWelcomeScreen
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From the Welcome page, you have access to these tabs:
4Student Activities Manual—AnonlineversionoftheStudentActivitiesManualwithaudioallowsyoutogetimmediatefeedbackonyourwork—anytime,anywhere—andfeaturesawidevarietyofhigh-interestexercises,voice-recordactivities,games,andassessmenttools;floatingandstationaryaccentbarsforaspecificlanguage;andself-scoringtoolsthatallowyoutotrackyourownprogress.
Figure4:StudentWorkstation:StudentActivitiesManualActivity
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4Textbook Assignments—Youcanselectachapterandviewalloftheexercisesforeachchapter.Youcanseeataglancewhentheyaredue,andifyouhave completedthem.Clickonthetitletoopenanactivity.
Figure5:StudentActivitiesManualactivity
4eBook—Thispage-for-pagereproductionoftheprintedbookfeaturesembed-dedaudio,video,aswellasnote-takingandtexthighlightingcapabilities.YoucancompletetextbookactivitiesdirectlyfromtheeBookinterface.Youcanalsoseewhetheritisassigned,completedorgraded.Justlookforthe icon to see whatisassignedandwhenitisdue.Hoverthemouseoverthe icon to see your gradeforacompletedassignment.Thepageviewcanbemagnifiedandthecontentsearchedviatheindex,tableofcontents,orsearchfunctions.
Figure6:StudentWorkstation:eBookwithTableofContents
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4Video Library—Foreverychapter,youcanaccessaccompanyingvideosegments.Youcancanalsoturnclosedcaptioningonandoffasanaidtounderstanding.Videosegmentsmaybeaccompaniedbypreandpost-viewingexercises.
Figure7:StudentWorkstation:VideoLibrary
4Enrichment—Dependingonthetitle,enrichmentactivitiesmightincludeanyorallofthefollowingadditionalactivities:vocabularyflashcards;grammarandpronun-ciationtutorials;additionalself-gradedquizzing;accesstoHeinleiRadio’sMP3-readyculturalexplorationactivities;andaccesstoStudentMultimediaCD-ROMactivities.
Figure8:StudentWorkstation:EnrichmentPage
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4Diagnostics—YoumaytakeanonlinediagnosticPre-Testbeforeorafterworkingthroughatextchaptertogetaninitialassessmentofwhatyouknowandwhatyoustillneedtomaster.Yourresultsaregradedautomaticallyanddisplayedaccordingto Learning Outcome.
APersonalizedStudyPlan,basedontheautomaticallygradedPre-Test,directs youtoadditionalstudyaidsthatfocusyoureffortsandstudytimeonthe areaswhereyouneedthemosthelp.PleaseseetheDiagnostics and Personalized Learning section for more information.
Figure9:StudentWorkstation:DiagnosticPre-Test
4Online exams–Yourinstructormaychoosetomakeexamsavailableonline.Ifyouareinadistancecourse,thismaybethesolemethodoftakingexamsinyourcourse.Toaccessyourexam,clicktheOpen BookbuttonfromyourStudentWorkstation.Ontheleft-handnavi-gationbar,clickonthe toexpandachapter.ClickontheExamforthatchapter.Yourinstructorcanassigntimeswhentheexamsareavailable.Iftheexamisnotyetavailable,youwillnotbeabletoaccess.Ifitisavailable,justclickStart to begin.
2) Class details
InyourStudentWorkstationyouwillfindthedetailsrelatedtoyourcourseincluding:
Figure10:StudentWorkstation:ClassDetailsScreen
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4CourseInformation:Name(thetitleandsection),Instructor(withabuttontoclickforeasycontact: ,Code(coursenumber),School,Dura-tion (dates of course)
4BookInformation:Booktitle,Publisher,Bookduration(wheretextand workbookarelistedseparatelyandstudentscanclick ).
3) My results
Hereyouwillseeinformationaboutyourperformance,withaclearpresentationofseveralcategoriesviewablebybookandchapter.TheBookdrop-downmenuallowsyoutotogglebetweenviewingyourresultsforStudentActivitiesManualandTextbookactivities.
Figure11:StudentWorkstation:MyResultsScreen
4Myscores(forGradedActivities)4Statistics(brokendownbychapter)4PerformanceSummary(Exercise#,DueDate,Submitted,TimeCompleted,TimeElapsed,
Points,Score)
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Pleasenotethelegendatthebottomofthescreen,asitexplainstheiconsdisplayed:
PleaseseetheCalendarsectionforanotherwaytoviewresultsbyweek.
Grading Status Indicators
ManyoftheexercisesinyouriLrn: Heinle Learning Centerbookarecompletely computergraded.Assoonasyoucompleteanexercise,iLrn: Heinle Learning Cen-ter’ssoftwareimmediatelycorrectsyourwork,reportsascore,andstoresyourre-sults.Computergradingworksbestwithmultiplechoicequestions,true/falseques-tions,andshort-answerquestions,wheretherearealimitednumberofresponsesthatonewouldconsider“correct.”Ofcourse,open-endedquestions,likethoserequiringwrittenparagraphsoressays,stillrequireinstructorreview.
*Pleasenotethatforyellowandredactivities,yourresultswilldisplay0%untilyourinstructorgradestheassignment.
4) Announcements
Youcanconsultthistoseeiftheinstructorhascreatedanyannouncements.
5) Options
Youcandropacourse,transfertoadifferentclass,ortransfertoadifferentcourseorinstructor.
To drop a course:
1.LogintotheStudentWorkstation.
2.ClicktheOptions tabinthecourseyouwishtodrop.
3. ClickDrop coursetodropyourenrollmentinthiscourse.Yourinstructorwillbenotified.Afterdroppingthiscourse,youwillstillbeabletoviewyourscores;however,youwillnolongerbeabletoaccessthebooksinthiscourse.
To transfer to a different course or instructor:
1.LogintotheStudentWorkstation.
2.ClicktheOptions tabinthecourseyouwishtotransferfrom.
3.ClickChange course/instructor.
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4. EnterthenewcoursecodeandclickSubmit.
To transfer to a different class:
1.LogintotheStudentWorkstation.
2.ClicktheOptions tabinthecourseyouwishtotransferfrom.
3.ClickChange class.SelecttheclassyouwanttoenrollinandclickSubmit.
Calendar View To access all of your assignments in one place:
1.LogintotheStudentWorkstation.ClickOpen Book.
2.ClickontheCalendar inthetopnavigationbar.
3.YouwillseeallTextbookandStudentActivitiesManualassignmentsdueinthe currentweek.Clickanactivitytocompleteit.
Figure 12: Student Workstation: Calendar 4.Youcanalsocheckyourgradesoncompletedassignments.Ifyouseethe icon,yourassignmentneedstobegradedbyyourinstructor. 5.Toseeassignmentsforpreviousorfutureweeks,selectadateduringtheweekyouwishtoview.
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Book View Accessing assignments within each book Alternately,youcanviewtheassignmentsforeachbookseparately.ToseeonlyyourTextbookActivities:
To see only your Textbook Activities:
1.ClicktheTextbook Assignmentstabontheright.
2.Selectachapterfromthelisttodisplayalltheassignmentsforthatchapter.
3.AduedatewillappearundertheDueDatecolumnforallassignedactivities.
4.Ifanassignmenthasbeencompleted,thedatewillbeindicated.
5.Selectanactivityfromthelisttoopenandcompletetheactivity. SeeFigure5.
To see only your Student Activities Manual Activities: 1.ClicktheStudent Activities Manual(Workbook/LabManualinsometexts)
tabontheright.Aseparatewindowwillopen.
2.Selectachapterfromthelisttodisplayalltheassignmentsforthatchapter.
3.AduedatewillappearundertheDueDatecolumnforallassignedactivities.
4.Ifanassignmenthasbeencompleted,thedatewillbeindicated.
5.Selectanactivityfromthelisttoopenandcompletetheactivity.
Figure13:StudentActivitiesManualactivities
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Voice-enabled ActivitiesVoice-enabledactivitiescanbecompletedalone,withapartner,orwithagroup.Youcantalktoyourpartnerorteamandwriteinstantmessagestoworktogetherontheactivity,thenrecordaconversationthatyourinstructorwillgrade.
Find a partner/team1.ClickonVoiceboard atthetopofyourstudentWelcomepagescreen.
2.FromtheVoice activities,selecttheactivityyouwanttocomplete.
3.Ifyouneedapartner,clicktheFind a partnerlinkatthetopofthePartner Record and Chat box.Thiswilltakeyoutothepartnerswitchboardwhereyoucaninvitesomeoneonlinetopartnerwithyou.
Figure14:StudentWorkstation:PartnerSwitchboard
4.Ifyouareworkingwithonepartner,hisorhernamewillappearatthetopofthePartner Record and Chat box.
5.Iftheassignmentrequiresyoutoworkinteams,youwilleitherneedtojoinanexistingteam,orinviteotherstojoinyou.Tojoinanexistingteam,checkthePartnership/Teamcolumnandfindthenameofapersonwhoseteamyouwouldliketojoin.Clickhis/hernameandsendhim/heraprivatechattorequestaninvitation.
6.Toformyourownteam,findanavailablepartnerfromthePartnership/Teamcolumn,clickhis/hernameandtheInvite to partnerlink.Toaddmoreteammembers,clicktheirnamesandtheInvite to teamlink.Notethatifyouhavefourteammates,youcannotinvitemore–teamsarerestrictedtofive
members.
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Complete a voice-enabled activity
1.Tosendtextmessagestoyourpartnerorteam,typeinthetextboxandpressSendorpresstheEnter key.
2.Totalktoyourpartnerorteambeforerecording,presstheTalk to your partnerbutton.Makesurethatyouandyourpartnerhavemicrophonesandaheadsetorspeakers,andthatthevolumeisturnedon.Note:Yourpart-nercannotspeaktoyouorhearwhatyousayuntilheorshepressesTalk to your partner aswell.YourconversationwillnotberecordedunlessyouclicktheRecord button.
3.Coordinatewithyourpartnerorteamonwhatyou’dliketosay.Whenyou’rereadytorecordtheconversation,presstheRecordyourconversa-tionbutton.ThecomputerwillstarttorecordyourconversationONLYafterallpartnersorteammateshaveclickedtheRecordbutton.Youwillknowitisrecordingbecauseamessageinredappearssaying“recording...”untileitheroneofthepartnerspressesStop recording.
Figure15:StudentWorkstation:Activityinrecordingmode
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4. Press Stopwhenyouwanttostoprecording.Youcanstilltalkwithyourpartnerorteamwhentherecordingstops.
5.Tolistentoyourrecording,pressPlay.Youcanpausetherecordingatanytime by pressing Pause.Ifyouarenotsatisfiedwithyourrecording,youmayrecordagain.Eachrecordingissavedandyoucanchoosewhichre-cording(fromadrop-downlist)youwanttosubmit.
6.Whenyouaresatisfiedwithyourrecording,pressSubmit answers to send yourrecordingtoyourinstructor.Note:Allpartnersandteammatesmustpress Submitinorderfortherecordingtobecountedinallofyourgrades.
7.Ifyoucan’tfindapartnerorteam,youcanrecordanswersonyourown;justpressRecordtorecordyourvoice,thenstoptherecordingandsub-mititwhenyou’redone.Checkwithyourinstructortoseeifanindividualrecordingisacceptable,sincetheseactivitiesaredesignedtobedonewitha partner.
Diagnostics and Personalized LearningYou may takeanonlinediagnosticPre-Testbeforeorafterworkingthroughatextchaptertogetaninitialassessmentofwhatyouknowandwhatyoustillneedtomaster.YourresultsaregradedautomaticallyanddisplayedaccordingtoLearningOutcome.APersonalizedStudyPlan,basedontheautomaticallygradedPre-Test,directsyoutoadditionalstudyaidsavailableiniLrn: Heinle Learning Center,includ-ingStudentActivitiesManualactivitiesandpagesintheeBook,thatfocusyoureffortsandstudytimeontheareaswhereyouneedthemosthelp.
The work flow for a Personalized Study Plan is broken into three parts:
4Step1...Pre-Test(orWhatDoIKnow?)providesanevaluationofwhatyoualreadyknow.
4Step2...PersonalizedStudyPlan(orWhatDoINeedtoLearn?)providesafocusforyourwork.Chaptersectionsandadditionalstudymaterialsarechosentocoverconceptsthatyouhadproblemswithinthepre-test.
4Step3...Post-Test(orWhatHaveILearned?)providesanevaluationofwhatyouhavelearnedafterworkingthroughthepersonalizedstudyplan.
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Step 1—Taking the Pre-Test
Takingthepre-testisagoodwayforyoutofindoutexactlywhichareasyoushouldcon-centrateonforadditionalstudy.Thetestconsistsofaseriesofmultiple-choiceques-tionsmatchingthedifficultylevelandknowledgebasefoundinthebookchapter.Yourpersonalizedstudyplanwillbebasedontheresultsofthepre-test.
4 To take a pre-test
1.UnderStep1...Pre-Test(orWhatDoIKnow?),clickTake a Pre-Test. Thepagerefreshes,displayingthelistoftestquestions.
2.Answerallthequestionsinthetest.
3.Toendthetestandshowtheresults,clickandSubmit Test.
Pleasealsonotethattheresultsareonlysavedforthecurrentsession.IfyoulogoutofiLrn: Heinle Learning Centerandreturn,youwillbeabletotakethepre-testagain.
Step 2—Working Through the Study Plan
Onceyouhavecompletedthepre-test,thepersonalizedstudyplangives recommendationsforfurtherstudybasedonyourresults.Recommendeditemswillpro-videlinkstothepagesintheeBook,StudentActivitiesManual,andWebsite.Itemsyoualreadystudiedareindicatedbyasymbol.
Fortheultimatecomprehensivestudyguide,clickAll Chapter Content.You’llseetheentirelistofstudymaterialforthechapter,availableonline,accessiblewithasingleclick.
Step 3—Taking the Post-Test
4 To take a post-test
1.UnderStep3...Post-Test(orWhatHaveILearned?),clickTake a Post-Test. Thepagerefreshes,displayingthelistoftestquestions.
2.Answerallthequestionsinthetest.
3.Toendthetestandshowtheresults,clickShow Results.
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Using Personal Tutor
What is Personal Tutor?4PersonalTutorprovidestutorsexclusivelyfromamongexperiencedandqualifiedinstructors.Tutorshaveachievedhighgradesintheirdegrees(manyhaveaMaster’sdegreeandhigher)andhaverealclassroomteachingexperience.AllofPersonalTu-tor’stutorsarelocatedinTampa,FL,andaremonitoredon-sitebyadirector,whoalsoholdsaPh.D.
How does Personal Tutor work?4PersonalTutorprovideswhiteboardtechnologyforsynchronoustutoring(Q&Ases-sions)thatalsoincludesvideoandaudiocapabilities(forthosestudentswhowanttheseextrafeatures).
How many hours of tutoring do students get on Personal Tutor?4PersonalTutorprovidesstudentswith5hoursoftutoring time.
4Studentshave3-semesterstousethe5hoursoftutoring
What if a student needs additional tutoring hours on Personal Tutor? 4StudentshavetheoptionofpurchasingadditionaltutoringdirectlyfromPersonalTutoriftheirhours/papersubmissionsareusedupbeforetheendofasemester.Thecostissignificantlylessat$29.99foranentiremonthoftutoringversuspaying$35perhourfromotherservices.
When will tutoring be available? 4Tutorsareavailableforonlinetutoringsevendaysaweek,andofflinequestionsandpaperscanbesubmittedatanytime,24hoursaday.Onlinetutoringisavailableforlanguagesatthetimesbelow.Responsestoofflinequestionscantake24to48hourstobereturned,however,theyareusuallyreturnedwithinoneday.
Spanish French Italian GermanMONDAY 9AM-1PM
9PM-12AMTUESDAY 9AM-1PM 4-8PM 8PM-MidnightWEDNESDAY 9AM-1PM
9PM-12AM6PM-10PM
THURSDAY 9AM-1PM 4-8PM 8PM-12PMFRIDAY 9AM-1PM
5PM-9PM4-8PM
SATURDAY 12PM-4PM 4-8PMSUNDAY 3PM-7PM 7PM-11PM
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Frequently Asked Questions Can I redo an activity? Youcanrepeatapre-testorpost-testintheDiagnosticsasmanytimesasyouwish.Yourinstructormayormaynotallowyoutoattemptaparticularexercisemultipletimestopracticeandimproveyourperformance.Askhimorheraboutthis,and,ifyoucanrepeatanexercise,whetheryouwillreceivecreditforyourfirstattempt,yourlastattempt,oryourbestattemptwhencalculatingyourscore. DoIneedanewbookkeytostartanewcourseforanew semester? Formostbooks,youdonotneedanewbookkeytostartanewterm(aslongasyouwillbeusingthesamebook).However,certainbooksdorequirenewbookkeyseachsemester.Ifyouareusingabookthatrequiresanewbookkeyeachsemester,youwillbepromptedtoenterthenewkey.
WhomcanIcontactforhelp? 4Visit http://books.quia.com/support
4ViewFAQsathttp://books.quia.com/help/books/faq.htmlforimmediateanswers
tocommonproblems.
4CallToll-free1-877-282-4400Ext:2
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System Requirements Microsoft®Windows98,NT,2000,ME,XP,VISTA,7 Browsers:InternetExplorer7.xorhigher,orFirefoxversion3.xorhigher
MacintoshOSX Browsers:Firefoxversion3.xorhigher,orSafari3.xorhigher.
AdditionalRequirements 4Ahigh-speedconnectionwiththroughputof256Kbpsormoreisrecommendedto
useaudioandvideocomponents.
4Screenresolution:1024x768orhigher
4CPU:233MHz
4RAM:128MB
4FlashPlayer10orhigher
4Youwillneedspeakersoraheadsettolistentoaudioandvideocomponents,and
amicrophoneisnecessaryforrecordingactivities.