Private and Confidential, Internal Use Only, Not for External Distribution June 2012 | 1 of 8
Table of Contents
TABLE OF CONTENTS ........................................................................................................................................................................ 1
SETTING UP ONE-X ........................................................................................................................................................................... 2
ADDING BUTTONS AND QUEUE CALL LIGHTS .................................................................................................................................... 4
USING THE AUX-WORK BUTTON ....................................................................................................................................................... 5
PLACING A CALL ................................................................................................................................................................................ 5
PUTTING A CALL ON HOLD ................................................................................................................................................................ 6
COLD TRANSFERRING A CALL ............................................................................................................................................................ 6
CONFERENCING A CALL (WARM TRANSFER) ..................................................................................................................................... 7
LOGGING OUT OF ONE-X .................................................................................................................................................................. 8
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Commonly Used Functions
Avaya one-X Application
Commonly Used Functions
Avaya one-X Application
Private and Confidential, Internal Use Only, Not for External Distribution June 2012 |2 of 8
Setting Up One-X
1. Open Avaya One-X Agent from your desktop icon
2. The Welcome Screen should appear. Click Change Login Settings
3. Fill out Extension (66XXX) & Password (same as extension) and check Save Password during sign in. This can be found in the bottom right of your desktop wallpaper under “Softphone:”
Commonly Used Functions
Avaya one-X Application
Private and Confidential, Internal Use Only, Not for External Distribution June 2012 |3 of 8
4. Station Login window will come up. Verify Extension (66xxx), Password, and Log In
5. In the second window, enter your Agent ID 7xxxx with NO password
Commonly Used Functions
Avaya one-X Application
Private and Confidential, Internal Use Only, Not for External Distribution June 2012 |4 of 8
Adding Buttons and Queue Call Lights
1. Agent Preferences
2. User Interface
3. Check Display Button Toolbar
4. Select Favorite Buttons
5. Selection window should pop up, Select buttons you wish to display
NOTE: We cannot change the names on the button labels in One-x; “abrv-dial *02” is your speed dial number.
Commonly Used Functions
Avaya one-X Application
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Using the AUX-Work Button
Placing a Call
Commonly Used Functions
Avaya one-X Application
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Putting a Call on Hold
Cold Transferring a Call
Commonly Used Functions
Avaya one-X Application
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Conferencing a Call (Warm Transfer)
Commonly Used Functions
Avaya one-X Application
Private and Confidential, Internal Use Only, Not for External Distribution June 2012 |8 of 8
Logging Out of one-X
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