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Tabulation over opinion survey on e-Goia phase I demonstrator, consummated during the International
Seminar - SAC 10 years - Salvador - BA, on September 21 and 22, 2005
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The event
•On September 21 and 22, 2005 the International Seminar - SAC 10 years, promoted by the Government of the State of Bahia, occurred.
•The lecture “Innovation in Electronic Government – Project eGoia” was proffered on 22/09, during Panel 4 – Innovation in Public Services Provision: Electronic Government, Knowledge Management and ICT Usage, by Maurício de Moraes (Technology Manager at PRODESP and representative of the eGoia project).
•In these two days a stand displayed the presentation of the 1st demonstrator of eGoia project, and there the project was divulged among all interested participants.
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Representatives of eGoia project in the event
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The interest of the participant public in the event
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The stand with the eGoia project ‘Demonstrator’
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SURVEY TABULATION
94 out of 104 questionnaires distributed were responded by the spectators of the project
presentation, consummated in the Panel 4 of the International Seminar.
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Profile of the participant Public in the Survey
17%
36%
31%
16% HIGH ADMINISTRATION(PRESIDENTS/BOARDMEMBERS)
ADMINISTRATIVE MANAGERS
SERVICES MANAGERS
INFORMATION ANDCOMMUNICATIONTECHNOLOGY
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Presentation of questions and results verification
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The integration of systems and databases demonstrated by e-Goia was of clear
understanding to you?
3%
27%
68%
0%2%0%
10%
20%
30%
40%
50%
60%
70%
80%
1 2 3 4 5NO YES
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The integration of public services demonstrated by e-Goia was of clear
understanding to you?
5%
23%
71%
1%0%0%
10%
20%
30%
40%
50%
60%
70%
80%
1 2 3 4 5NO YES
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Was it evidenced that the integration proposition implies in the revision of
processes?
14%
81%
5%0%0%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1 2 3 4 5NO YES
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Was it evidenced that the integration proposition implies in the revision of services structuring and cooperation
between agencies?
15%
1%0%
6%
77%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1 2 3 4 5NO YES
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Thinking in terms of your own organization, how do you see the application of the integration of systems and services
proposition?
23%
57%
1%2%
17%
0%
10%
20%
30%
40%
50%
60%
1 2 3 4 5NOT APPLICABLE FULLY APPLICABLE
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Thinking in terms of your own organization, how do you see the application of the integration of systems and services
proposition?
5%
29%
65%
1% 0%0%
10%
20%
30%
40%
50%
60%
70%
1 2 3 4 5WOULD BRING RELEVANT RESULTSWOULD NOT BRING RELEVANT
RESULTS
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In your opinion, the integration of systems and services exposed by e-Goia can make
the provision and management of public services more efficient and efficacious?
15%
81%
0% 0% 4%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1 2 3 4 5NO YES
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From your point of view, the integration of systems and services, as exposed on e-Goia, improves citizen assistance, thus
generating more satisfaction?
10%
85%
0% 0%
5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1 2 3 4 5NO YES
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Implementation of stages that would facilitate the migration of public services to
the electronic environment
Which Stage should be Implemented Preferrably?
7%
59%5%
14%
5%10%
Attendance scheduling
Search for information onservices
User registration
Citizen identification
Payment for service
Requisition of service
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Fixed Telephone Communication
0%5%
10%15%20%25%30%35%40%45%50%
1st 2nd 3rd 4th
Aside from the use of the internet as a mean of interaction between citizen and service,
number, in order of preference, other forms of media for offering public services
PREFERENCE ORDER
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Mobile Telephone Communication
0%
10%
20%
30%
40%
50%
60%
1st 2nd 3rd 4th
Aside from the use of the internet as a mean of interaction between citizen and service, number, in order of preference, other forms of media for offering public services
PREFERENCE ORDER
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Aside from the use of the internet as a mean of interaction between citizen and service,
number, in order of preference, other forms of media for offering public services
Totem
0%
10%
20%
30%
40%
50%
60%
70%
1st 2nd 3rd 4th
PREFERENCE ORDER
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Aside from the use of the internet as a mean of interaction between citizen and service, number, in order of preference, other forms of media for offering public services
Stage that should be Implemented Preferrably
0%
10%
20%
30%
40%
50%
60%
Post Office AttendanceStations
Fixed Mobile Totem
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Comments and Suggestions - samples
• The project is excellent, applicable and with positive results, congratulations. A good lesson for other forms of citizen attendance to fight too.
• Open this channel in other States.
• How will the matter of required documentation be handled so that the execution of the service is secure? Is digital certification the way?
• I consider this a very rich proposition, and the integration and dissemination should be a tool that all States should acquire and make use of.
• It is necessary to standardize the access to services, but that is not of agencies’ interest. There is no political will for the integration of systems.
• Integration of the visually handicapped through audio.
• The 1st step is to invest much more in digital inclusion, because the number of people that has no access is large. To implement a greater number of free access locations and basic orientation for users.
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Comments and Suggestions - samples
• The project is very interesting but its practical application will face problems in the bureaucracy between agencies.
• The project is a necessity of all citizens but we should be concerned about the cost of the project, which will influence the service costs.
• What is the effect of blocking the lost identity issued if the new one will possess the same number of the previous issues?
• To have more attendance meetings including the participation of representatives from other countries.
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We appreciate your attention