Download - TATAGRAHA FASYANKES
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TATA GRAHA
Persiapan (Re) Akreditasi KLINIK
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Budiono Darmadji, S.KM., M.KesMenikah dengan 3 Anak
SD-SMU di BojonegoroS1 FKM Unair Surabaya
S2 AKK Minat MARS FKM Unair SurabayaSedang menyelesaikan S2 Hukum Kesehatan di UHT Surabaya
Certified Mediator BaMi Teregister Mahkamah Agung RIMarketing Development Manager – MarkPlus Institute
Ikatan Konsultan Kesehatan Indonesia (IKKESINDO) Certified BNSPAlumni Grounded Business Coaching-41
Digital Marketing Strategist in Healthcare
Asisten Peneliti AKK FKM Unair, Manager HRD & GA PT KML, Corporate Secretary & Manager Pengembangan Bisnis RSOS & Authorized person dokumen akreditasi,
Manager Pengembangan Bisnis RS Bedah Sby & & Authorized person dokumen akreditasi, Staf Ahli IMANI Consulting Jakarta (PT Persada Imani Husada)
Direktur Pengembangan Bisnis PT Sekawan Paripurna Indonesia (Acarya Consulting) Konsultan Manajemen PT SBM Surabaya (RSIA di Sby)
Dosen LB STIKES Muh Bojonegoro & DOSEN LB FKM UNAIR SBYKonsultan Manajemen & Bisnis di RS dan FKTP
Antusias: Mutu & Keselamatan pasien, Marketing, Business Development, Komunikasi Efektif & Service Excellence
Budiono Darmadji 081228345678 Budiono [email protected]
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OUTLINE•PENDAHULUAN•BELAJAR DARI TEMUAN DI LAPANGAN•ACTION menuju RE- AKREDITASI FASYANKES
3
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PENDAHULUAN(Sedikit Tentang AKREDITASI)
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“
”
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Di Fasyankes:
Banyaknya jenis obat, jenis pemeriksaandan prosedur, serta jumlah pasien danstaf rumah sakit yang cukup besar àpotensial bagi terjadinya kesalahan.
STANDARISASI
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Pengertian Akreditasi
Pengakuan yang diberikan olehPemerintah kepada rumah sakit karenatelah memenuhi standar yang telahditentukan
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Tujuan Utama AkreditasiUntuk pembinaan peningkatan mutu, kinerja melaluiperbaikan yang berkesinambungan terhadap sistemmanajemen, system manajemen mutu dan system penyelenggaraan pelayanan klinis, serta penerapanmanajemen risiko, dan bukan sekedar penilaianuntuk mendapatkan sertifikat akreditasi
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TUJUAN AKREDITASI
Petugas Fasyankes• Jaminan rasa aman
oleh sarana, prasarana dan peralatan sesuaidengan standar.
FasyankesPengakuan,
penghargaan
Pasien• Kepuasan pelanggan• Hak pasien diperhatikan
• MemperbaikimanajemenFasyankes
• Mutu dapat dipertanggung jawabkan
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LearningProcess
Self improvement
P D C AAccreditation
Basic Concept§ Learning organization à learning process§ Continuous quality improvement§ Patient centered care§ Patients Safety
Basic Concepts of
Accreditation
Self Improvement
P D C A
Self assessment
Self assessment
Verification
verification
Self assessmentP D C A
Self improvement
Sumber: Sutoto, 2016, dimodifikasi
🌏 Safety🌏 Quality🌏 Culture
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KEGIATAN AKREDITASI merupakanproses kegiatan yang berkesinambungan(never ending process)
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LANGKAH PERSIAPAN AKREDITASI
LOKAKARYA
WORKSHOP/PELATIHAN
SELF ASSESSMENT
PENYUSUNAN DOKUMEN
IMPLEMENTASI
PENILAIAN PRA SURVEI
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LANGKAH PERSIAPAN FASYANKES UNTUK AKREDITASI
WORKSHOPSELF ASSESSMENT
LOKAKARYAüMembangun komitmen Pimpinan & staf FKTPüPemahaman thd Kebijakan & konsep akreditasi FKTPüPembentukan Panitia & Pokja
üTindak Lanjut : lSK Panitia & TimlJadwal kegiatan
üPelatihan / Workshop ttg :lStandar & instrumen
akreditasilPenyusunan Dokumenbila dibutuhkan, perlu pemahaman tentang :● Tatalaksana SA● Audit Internal ● Pasien safety & K3
üTindak lanjut : lPembagian Tim utk SAlpersiapan untuk SA
üMenganalisis kondisi awal PuskesmasüMenemukan fakta-fakta & rekomendasi untuk perbaikan terkait kelengkapan persyaratan akreditasiüTindak Lanjut : lPembahasan Pokja lmapping dok yg belum
hasil rekomendasilPenyusunan Rencana
aksi
Pemetaan
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1. Lokakarya•Untuk menggalang komitmen untuk memberikan pelayanan
yang bermutu dan menyiapkan akreditasi• Pemahaman tentang akreditasi• Pemahaman tentang kebijakan akreditasi, konsep mutu • Pembentukan panitia/tim persiapan akreditasi FKTP, dan
pembentukan kelompok kerja.
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2. Workshop/Pelatihan
• Pelatihan pemahaman standar dan instrumen akreditasi FKTP diikuti oleh seluruh karyawan untuk memahami secara rinci standar dan instrument akreditasi dan persiapan self-assessment.• Pelatihan dapat dilakukan oleh tim yang telah dilatih
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3. Self Assessment (SA)
• Self assessment oleh staf klinik didampingi/dipandu oleh pendamping (atau dilaksanakan oleh pendamping bersama staf)• Pembahasan hasil self assessment bersama Tim Pendamping
Akreditasi FKTP• Penyusun Rencana Aksi untuk persiapan akreditasi.
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4. Penyusunan dokumen• Identifikasi dokumen yang dipersyaratkan oleh standar akreditasi,
• Penyiapan tata naskah penulisan dokumen
• Penyiapan dokumen akreditasi • dokumen internal, meliputi :
• surat-surat keputusan (kebijakan)• pedoman/manual mutu• pedoman-pedoman yang terkait dengan pelayanan, upaya, program maupun
kegiatan• kerangka acuan • standar operasional prosedur (SOP)• rekaman (dokumen sebagai bukti telusur).
• dokumen eksternal yang perlu disediakan
• Pengendalian dokumen akreditasi yang meliputi pengaturan tentang kewenangan pembuatan, pemanfaatan dan penyimpanan seluruh dokumen FKTP.
• Perbaikan sistem manajemen dan sistem pelayanan UKP
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5. Implementasi• Pelaksanaan kegiatan sesuai dengan standar akreditasi yang
dipandu oleh regulasi internal (dokumen-dokumen yang telah disusun:kebijakan, kerangka acuan, SOP, dsb)• Memastikan rekaman proses dan hasil kegiatan• Penyediaan sumber daya untuk implementasi• Melanjutkan Perbaikan sistem manajemen, sistem pelayanan
UKP
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7. Pendampingan Penilaian pra survei akreditasi
• Penilaian Pra survei akreditasi oleh Tim Pendamping AkreditasiFKTP, untuk mengetahui kesiapan puskesmas untuk diusulkandilakukan penilaian akreditasi.• Tim pendamping akan membuat rekomendasi hasil penilaian
pra survey akreditasi sebagai dasar bagi Kepala Dinas KesehatanKabupaten/Kota untuk mengusulkan dilakukan survei akreditasike lembaga akreditasi melalui Dinas Kesehatan Provinsi
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8. Pengajuan Survei Akreditasi• Berdasarkan hasil penilaian pra survey akreditasi, Tim
pendamping membuat rekomendasi kepada Kepala Dinas Kesehatan Kabupaten/Kota.• Kepala Dinas Kesehatan Kabupaten/Kota mengajukan
permohonan survey akreditasi FKTP kepada Lembaga Akreditasi FKTP melalui Dinas Kesehatan Provinsi.
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PENETAPAN AKREDITASI
RE- AKREDITASI
PERENCANAAN PERBAIKAN STRATEGIS(PPS)
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AKRE
DITA
SI S
EBAG
AI U
PAYA
PE
NIN
GKA
TAN
MU
TU
BERK
ESIN
AMBU
NG
AN
RE- AKREDITASI
RE- AKREDITASI
1 2 3 4 5 6TAHUN
Pe
n
AKREDITASI
SURVEI VERIFIKASI
PPS
SURVEI VERIFIKASI
SURVEI VERIFIKASI
SURVEI VERIFIKASI
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Penetapan Keputusan Akreditasi Klinik
1. Tidak terakreditasi: jika pencapaian nilai Bab I < 75 %, Bab II, III < 60 %, Bab IV < 40 %
2. Terakreditasi dasar: Bab I ≥ 75 %, Bab II, III ≥ 60 %, Bab IV ≥ 40 %3. Terakreditasi utama: Bab I, II, III ≥ 75 %, Bab IV ≥ 60 %,4. Terakreditasi paripurna: jika semua Bab ≥ 80 %
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INTEGRASI PENGELOLAAN DI FASYANKES
QUALITY MANAGEMENT
RISK MANAGEMENT
PATIENT SAFETY
24
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KUNCI KEBERHASILAN1. Komitmen Pemilik & seluruh Staf KLINIK
sebagai TIM WORK yang baik2. Kerja keras dan kerja cerdas3. Monitoring dan evaluasi ketat dari Kepala
Klinik4. Koordinasi dan Komunikasi yang intens dengan
Tim Pendamping/Surveior Internal5. Optimis
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“MINDSET” Standar Akreditasi1. Tujuan akreditasi: quality improvement2. Peran Owner, Direktur/pimpinan KLINIK:
sangat sentral3. Patient safety & Patient centered care4. Continuous quality improvement5. Compliance with Standard6. Tracer Methodology
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AKREDITASI MUDAH,
MENYENANGKAN & PASTI BISA!!
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TEAM WORK KOMITMEN DAN SEMANGAT BERSAMA
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DOKUMEN AKREDITASI
•Adalah semua dokumen/regulasi internal yg harusdisiapkan, yang merupaan persyaratan yang diminta oleh standar akreditasi. •Dibedakan :
• Dokumen ACUAN• Dokumen yg merupakan REGULASI• Rekaman: dokumen sebagai bukti pelaksanaan
kegiatan. à TATA GRAHA
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BELAJAR DARITELUSUR DI LAPANGAN
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(FOTO TEMUAN LAPANGAN)(-)
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ACTIONMENUJU RE-AKREDITASI
(DARI ASPEK TATA GRAHA)
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MEMONTUM BAGI FASYANKES UNTUK BERGERAK
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ACTIONMENUJU RE-AKREDITASI
(Dari Aspek Tata Graha)[email protected]
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FOLLOW UP TERHADAP HASIL TEMUAN SAAT SURVEI
NO STANDAR ELEMEN PENILAIAN
LANGKAH PEMENUHAN
METODE PERBAIKAN
INDIKATOR PENCAPAIAN
WAKTU PENANGGUNGJAWAB
Budiono Darmadji
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PEMERIKSAAN KELILINGTempatyg berhubungan dng:–––
Fasilitas fisikKeamanan Peralatan medis lainnya.Limbah B3
& peralatan
––––
Keselamatan kebakaranSistem utilisasi Keselamatan pasien & pengunjungInfection control–
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Intervensi Perbaikan
q Standardisasiq Process improvement:
Ø Step by step improvementØ Radical improvement (reengineering)
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MENJALANKAN PDCA40
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Quality Improvement Process Model Nolan41
Apa yang ingin kita capai?
Bagaimana kita tahu bahwa perubahanyang dilakukan adalah perbaikan ?
Perubahan apa yang dapat kita lakukanyang hasilnya adalah perbaikan?
P
DS
A
Aims
Measurements
Planned change
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42
Function or Process
Objective
Improvement/Innovation
Internal Database
Comparative Information
Design
Redesign Design
Improve
Assess
Measure
Improvement Priorities
SIKLUS MUTU JCR
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LaporanTindak LanjutPerbaikan Performance dalam PelayananFOCUS P-D-S-A
FOCUSFind 1. Mencari standar dan dokumen terkait2. Analisa data yang dikumpulkan3. Identifikasi masalah & outcome yang diinginkanOrganize• Membentuk Tim & Koordinasi dengan unit terkaitClarify• Klarifikasi oleh semua anggota timUnderstand• Identifikasi tool yang diperlukan untuk perbaikan• Identifikasi solusi untuk mencapai target mutuSelect• Memiliih solusi terbaik
A P
DS
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COUNT DOWN…….. HARI…….. JAM
……….. MENIT(2 TAHUN 9 BULAN)
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AYOACTION!!!
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RINGKAS RAPI RESIK RAWAT RAJIN
AYO BUDAYAKAN 5R/5S
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RINGKAS
RAPIH
RESIK
RAWAT
RAJIN
PEMILAHAN
PENATAAN
PEMBERSIHAN
PEMELIHARAAN
PEMBIASAAN
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Tujuan 5 RqKeamanan (memperhatikan hal-hal kecil membuat kerja lebih aman)
qEfisiensi (tiga menit dapat membuat perbedaan)
qMutu
qMencegah kemacetan
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PERLU ROLE MODEL / CHAMPION
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KOLABORASI & TEAM WORK
52
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OPTIMALISASI KINERJA & PERFORMA
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“MUTU DAN KESELAMATAN PASIEN BUKANLAGI SEBUAH KEWAJIBAN BAGI FKTP TETAPIMENJADI KEBUTUHAN UNTUK DIIMPLEMENTASIKAN & ITU HARUS DIMULAISEKARANG”
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56
TERIMAKASIH