TeamSpeakWords to Use or Lose to Inspire
Better TeamworkMarch 15, 2012
Kristin Arnold MBA, CMC, CPF, CSP
What am I going to do about it?
Questions/comments
Pamela Jett, CSP
Use or Lose?
Don’t
Replacements
• Keep it positive…• Please remember what
to do… Don’t
Your mind doesn’t know the difference!
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SHOULD
Replacements
• It would be better if....• The _______ requires us....• We get better results
when we do it this way.... • Do it this way, please.....
SHOULD
Use More Inclusive Language
• Us•We• Ours• Our
Words to Lose
Don’t SHOULD
The Winner is…
Words to Use
Each of us contributes…
…to the TEAM
Praise Performance
• Use names• Praise immediately• Be specific• Point out the impact• Ask for a repeat
Sorry!
Sorry!
Sorry!
Sorry!
Sorry!Sorry!
• I apologize…• I was wrong….• I made a mistake….
No disclaimers
Words to Use
Admit your mistake
BONUSWhat to saywhen youdon’t knowwhat to say
That’s interesting….tell us more!
Tell Me More…
www.jettCT.com
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Spread the Word…
• Check out our learning resources available– Kristin’s at www.ExtraordinaryTeam.com– Pamela’s at www.JettCT
• Connect on Linked In, Twitter, Facebook• Watch how to videos– Kristin is at http://www.youtube.com/user/QPCinc– Pamela is at
http://www.youtube.com/user/PamelaMJett
Customized Programs
• Facilitation and Team Training• High Stakes Meeting Facilitation®• MainStage Conversations™• Team Consulting & Coaching
www.ExtraordinaryTeam.com
Next Webinar
Boring to Bravo10 Tips to Make
Your Presentations Extraordinary
ThursdayJune 21, 2012
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