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Terri LewisDarlene Groomes
Lou AdamsTom Jones
Managing the Transition from WIA: Framing the
“O” in WIOA
8th Summit ConferenceSan Diego, California
September 10,11 2015
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Today’s Objectives
1. Identify the characteristics of complex adaptive systems and their impact on VR agency design
2. Reframe and integrate VR system orientation into a workforce context
3. Analyze the organizational stance according to the characteristics associated with learning organizations
4. Identify management tools that lead to active management of processes that transition WIA WIOA
5. Synthesize strategies for single and double loop organizational management design
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“O”rganizations Learn to View Risks as “O”pportunities
Organizational learning is a process of detecting and correcting error
Error is, for our purposes, any feature of knowledge or knowing that inhibits learning
Single loop learning is the decision process that relies on management to carry out its present policies or achieve its objectives through questions that ask “did I make the right decision”? Decisions are informed by activities. Task completion is the outcome.
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“O”rganizations Learn to View Risks as “O”pportunities
Double loop learning is the decision process that questions the underlying assumptions (policies and objectives) that frame corrective actions that result from the performance of selected tasks. “Did I make the right decision”?
Stance is the resultant readiness posture that results from ‘baking in’ both single and double loop learning into the organization’s assumptions, policies, procedures, work practices.
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Stance: How Preparation Meets Opportunity
The challenge of change-moving to a unified state plan (USP)
Lack of clear consensus and direction from federal partners to the states
Differences and variations in assumptions, understandings, organizational design, values, culture, and capacity
Differences in learning and cultivation/accrual of intellectual capacity
Influence of geography, population, availability of working capital among partners in the community
Measurement of the right stuff
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The Six Characteristics of Complex Adaptive Systems
1. Diverse & dynamic agents
2. Nested systems
3. Energy/information flows through the system
4. Distributed control
5. Emergent property
6. Unpredictability
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Diverse & Dynamic Agents
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Nested Systems
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Emergent Properties to be Integrated Contextually, Transformed for
Learning
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Information Flows Through the System: Learning is Evaluated, Transforms, & Archived
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Distributed Control is Deployed Across the Nested System
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Unpredictability Addressed Through Change Management Practices
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The VR Learning Organization
How the organization approaches performance improvement Includes both continuous improvement of existing approaches and significant change
or innovation, leading to new goals and approaches.
Learning in the VR organization Regular part of daily work; Practiced at personal, work unit, and organizational levels; Results in solving problems at their source (“root cause”); Focused on building and sharing knowledge throughout the VR organization; and Driven by opportunities to innovate
Sources for learning include: Employees’ and volunteers’ ideas; Customers’ input; and Knowledge/best-practice sharing Data generated from work products
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The VR Learning Organization
Organizational learning can result in: Enhancing value to customers through new and improved
services;
Developing new business opportunities and marketplaces;
Developing new and improved processes or business models;
Reducing variation, errors, waste, and related costs; and
Distributing control of system to owners of the work
Increasing productivity and effectiveness in the use of all resources
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WIAWIA WIOAWIOA
Vision basedFocused on collaborationMarketplace creationCustomer satisfactionTeam focusEmpower initiative &
innovationKnowledge drivenInformation empowers
deployed decisionsBalancing mechanisms
Analyze Organizational Stance in Accordance With Learning Organizations
• Target focused• Focused on competition• Market reactive• Stakeholder return• Individual focus• Regulate behavior• Power associated with
position• Use information to
control• Control thru rules and
procedures
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Evaluate VR’s Data Decisions Contextually Using Distributed Control & DOUBLE LOOP Design
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Unified State Plan
Underlying testable assumptions, contingent relationships, evidence based practice
Lifecycle management, systematic & repeatable
Focus on collaboration across workforce agencies
Consolidates emergent properties
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Change Management
Continuous analysis of assumptionsEvaluation of evidence and resultsDeployed power to make decisions Empower initiative and innovationTeam focus with flattened heirarchy for
decisionsCaptured, iterative record of organizational
learning
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Tag & Talk
For discussion- How are we currently managing the
transition from WIA to WIOA?
What would we like to do differently?
What concepts do here do you find useful? Complex Adaptive Systems Nested Systems Learning Organization Characteristics Double Loop Learning Management Tools
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What’s On Your Mind?
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Terri Lewis Darlene Groomes Summit Group Website931-267-3532 248-370-4237 [email protected] [email protected]
FOR MORE INFORMATION
Complex Adaptive Systems Characteristics in a VR Context
Double Loop Learning—Applied
The November Journal of Rehabilitation Administration will be dedicated to publications that can help your team to conceptualize working in partnership and striving to improve how and why these
partnerships work:
Evaluating Strategic Alliances
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Tools for Managing VR Stance through Double Loop Learning
These will be available on the Summit Group website: http://vocational-rehab.com/
Reframed for WIOA; what to look for in your own systems:
Double Loop learning model Unified State Plan data elements Dashboard metrics based on Scorecard
application Lifecycle Management Tools Change Management Tools