Download - Textiles Mentoring Presentation July 2014
Connecting people, creating opportunities
The Mentoring Programme
Corinne Crowley
Mentoring Advisor
Connecting people, creating opportunities
Mentoring Team
Paul Tucker – Mentoring Manager
Lucy Wall – Co-ordinator
Mentoring Advisors:
Corinne Crowley
Gill Nolan
Karen Isherwood
Andy Hall
Rina Lakhman
Connecting people, creating opportunities
Introductions
Who you are
&
What do you do
(60 Seconds)
3
Connecting people, creating opportunities
Aim of Mentoring
To support leaders, managers and entrepreneurs to develop their capability and potential to improve their
business performance and growth.
To offer SME businesses a suite of mentoring support that allows them to receive practical long-term support from experienced entrepreneurs and business leaders through effective transfer of
knowledge and valued experience.
4
Connecting people, creating opportunities
What we are going to cover today !
• An introduction to mentoring ?
• What a mentor is and what they are not.
• How to make the most of your mentoring relationship.
• How a mentor can help you to develop your business.
• How the programme works and what to expect.
Connecting people, creating opportunities
Definition of Mentoring ?• The word ‘mentor’ comes from the Greek myth in which the
legendary king Odysseus went off to fight in the Trojan Wars, entrusting the care of his son to a friend called Mentor.
• The word actually means ‘enduring’ and is usually used to describe a sustained relationship between an experienced person and someone who is in the initial stages of their development.
• The word has become synonymous with the idea of a trusted adviser – a friend, teacher, or wise person.
• The Oxford English Dictionary defines a mentor as an ‘experienced and trusted advisor’.
Connecting people, creating opportunities
Coaching versus Mentoring
Opening perspectives/ horizons
Mentor
Long - Term
Short - Term
Skills, knowledge, behaviours competencies
CoachOpeningPerspective/horizons
© Clutterbuck Associates 2004
7
Connecting people, creating opportunities
Mentor Helping Roles and Behaviours
Learning Support
Career Management
Self-Reliance
Career counselling
Sounding board
“Bridging”
Catalyst
Collaborating
Challenging
Critical friend Guiding
Role modelling
COUNSELLOR(Passive)
COACH (Active)
GUARDIAN(Active)
NETWORKING FACILITATOR (Passive)
Goal-setting Sponsoring
Making casual contacts Therapy
Listening
Goals
Mentor Behaviours
Non-Mentor Behaviours
© Clutterbuck Associates 2004
8
Connecting people, creating opportunities
What mentoring is not !
• To act as a parent
• To act as a counsellor
• To give the mentee an excuse to moan
• To be a best friend
• To dispense discipline
Connecting people, creating opportunities
What should a mentor do ?• Provide an outside perspective on the business owner and his /
her business• Listen, in confidence, to the things that are worrying the business
owner about their business• Help by sharing their own experience of failures and successes• Give friendly, unbiased support and guidance• Provide honest and constructive feedback• Be a sounding board for ideas• Facilitate decision-making by suggesting alternatives based on
personal experience• Provide on going support and encouragement
Connecting people, creating opportunities
Being accountable !
The ultimate responsibility for making the business successful is down to the
business owner themselves.
Connecting people, creating opportunities
Benefits to the Mentor
• Personal fulfilment from investing in others• Communication, management and coaching skills• Enjoyment of a rewarding challenge• To feel “valued” as a role model• To stimulate their own learning - a two way learning relationship• Improve own processes and performance• Insights into relationship with other people• Having an opportunity to be challenged• Opportunity to take time out and reflect• Renewed focus on own career and development
12
Connecting people, creating opportunities
Benefits to the individual being mentored
• Increased self-awareness and self-discipline• Support in transitions• Provided with sounding board and feedback• Accelerated training and development• Expanded personal network and other learning resources• Experience of different options/paths• Increased self-confidence and self-esteem• A safe space to try out ideas• Access to information • A source of stretch and challenge
13
Connecting people, creating opportunities
Phases of the Mentoring Relationship
Intensity of
learning and
value added
BR = Building RapportSD = Setting Direction
BR SD
Progression Maturation
Time
© Clutterbuck Associates 2004
14
Connecting people, creating opportunities
Boundaries and the Mentoring Agreement
• Consider what are your own boundaries?
• What do you want to be involved?
• What is outside the boundaries of your mentoring relationship
• What would you like to see in your Mentoring Agreement?
15
Connecting people, creating opportunities
Mentoring Contract or Agreement
• What do we expect to learn from each other?• When will you check the relationship is working for
both of you? How will you measure progress?• What are the learner’s goals?• Do you agree that openness and trust are essential?• Will you both give honest and timely feedback?• What is the ideal schedule for us?• Note taking• Boundaries and confidentiality• To what extent are you prepared to share networks?• No-Fault divorce clause
16
Connecting people, creating opportunities
Checklist for First Meeting
• Length of session• What do you need to know?• Your futures• Learner’s goals• Priority of goals• Frequency of contact• Boundaries and confidentiality• Agenda for next meeting
17
Connecting people, creating opportunities
Break
Connecting people, creating opportunities
Learning Styles Survey
19
Connecting people, creating opportunities
Kolb’s Learning Cycle with Learning Styles
ACTIVIST
Have an experience
FEEL
THEORIST
Generalise from the experience
THINK
REFLECTOR
Think about the experience
WATCH
PRAGMATIST
Apply the experience
DO
20
Connecting people, creating opportunities
The Four Learning Styles
Activists (Feel & Do)
Like to think on their feet
Like to have short sessions
Plenty of variety
The opportunity to initiate
To participate and have fun
21
Connecting people, creating opportunities
The Four Learning Styles
Reflectors (Feel & Watch)
Like to think before acting
Thorough preparation
Like to research and evaluate
Like to make decisions in their own time
Like to listen and observe
22
Connecting people, creating opportunities
The Four Learning Styles
Theorists (Think & Watch)
Concepts and model
Like to see the overall picture
Like to feel intellectually stretched
Structure and clear objectives
Logical presentation of ideas
23
Connecting people, creating opportunities
The Four Learning Styles
Pragmatists (Think & Do)
Like to see the relevance of their work
Like to gain practical advantage from learning
Credible role models
Proven techniques
Activities to be real
24
Connecting people, creating opportunities
Kolb’s Learning Cycle with Learning Styles
ACTIVIST
Have an experience
FEEL
THEORIST
Generalise from the experience
THINK
REFLECTOR
Think about the experience
WATCH
PRAGMATIST
Apply the experience
DO
25
Connecting people, creating opportunities
Kolb’s Learning Cycle with Learning Styles
The mentor can help the learner by asking the following questions:
“Tell me about your experience of…”
“What general lessons can be drawn from your understanding?”
“How can you apply this understanding?” “What do you think this
means?”
26
Connecting people, creating opportunities
Key Skills in Mentoring
• Effective Questions
• Active Listening
27
Connecting people, creating opportunities
Types of Questions to Consider
• Open questions
• Closed questions
• Probing questions
28
Connecting people, creating opportunities
Questions to be Avoided
• Multiple questions
• Leading questions
• Interrogating questions
Connecting people, creating opportunities
Mentors ‘pull’ – they don’t push
Helping someone solve their own problems PULL
Listening to understand
Asking questions
Paraphrasing and summarising
Suggesting option
Giving feedback
Offering guidance
Giving advice
Instructing
Telling
PUSH solving someone’s problem for them
Connecting people, creating opportunities
Active Listening – Key Skills
ReflectingParaphrasingSummarizing
Good questioningRemaining focusedAllowing silences
Creating the environment
Good eye contact
Congruent body language
Empathy
Connecting people, creating opportunities
Objective Setting - SMART Goals
• Specific - What exactly is going to change?• Measurable - How will we know when it has been
done?• Achievable/Agreed - Do we agree that this can
actually be done?• Realistic - What will change? Can you do it?• Time-based - When will it be done? When does it
need to be done by?
32
Connecting people, creating opportunities
The 3 Stage Mentoring Process
• Exploration
• New Understanding
• Action Planning
33
Connecting people, creating opportunities
Phases of Reflective Space
Exploration
New Understanding
Action Planning
Weigh Up Options
Implication Analysis
Clarifying Aims & Objectives
Make Decisions / Solve problems
Connecting people, creating opportunities
Reflection Log
When mentee’s become ‘reflectors’ they are able to apply their new knowledge and skills
to their future activities.
‘Knowledge Transfer’
Connecting people, creating opportunities
Good questions to ask yourself after each meeting are :
• How did you feel at the time ?
• What went well ?
• What didn’t go so well ?
• Why do you think that happened ?
• What made you approach the situation in that particular way ?
Connecting people, creating opportunities
Regularly reflecting on your process will:
• Clarify thinking
• Capture the richness of learning experiences
• Support the client in identifying how they feel about
the changes they are going through
• Can provide a written log for those who want to keep
one
• Give a systematic and intentional reflection
• Develop your practice!!
37
Connecting people, creating opportunities
The next steps………….
38
Connecting people, creating opportunities
Mentoring Pack
Mentor/ Mentee Profile Form
Mentoring Code of Conduct
Statement of Understanding
39
Connecting people, creating opportunities
Statement of Understanding
• Volunteer
• Personal Capacity
• No liability
• Confidentiality
Connecting people, creating opportunities
Code of Conduct
• E.M.C.C.• Confidential Activity• Mentee’s Agenda
• Position of Third Parties• Respect & Privacy• Share Knowledge
Connecting people, creating opportunities
Any Questions ?
Connecting people, creating opportunities
Thank you for attending today
and
Good luck in your mentoring relationships
Corinne Crowley
Connecting people, creating opportunities
Contact us to find out more!
@bizgrowthhub
Business Growth Hub
Phone: 0161 359 3050
Email: [email protected]