Peter Johnson

The (customer service) revolution will not be

tweeted

#PeterJohnson

#FairdayResearchLimited

#140CharactersIsNotEnough

#ParadigmChange ≠ #PracticeChange

#CantDumbDownParadigmChange

#ITSMAsAParadigm

#ParadigmLifecycle

#TheoryBehindTheITSMParadigm

#ScientificManagement #Taylorism

#SystemsThinking #Cybernetics

#Taylorism|#Cybernetics|#ITSM = #Control

#PracticalProblems

#TheoreticalandPhilosophicalProblems

#Flawed

#ToTheNew

#HumanToHumanService

#Autonomy

#Motivation #Values

#Lumiere

Control Values

Chaos

#MakingLightWork

#Twitter

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