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Leadership DevelopmentUnderstanding Behavioral Styles
November 2, 2017Transmission Roundtable
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Facilitator: Jack Darrough
� Eleven years with Atmos Energy� Held variety of positions: IT,
Program Management, Business Analysis and currently
� Learning Management System Specialist
� Culture & leadership development facilitator since 2011
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EnergyHandshake Mill
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About Atmos Energy
� 3.2 million customers
� 6 operating divisions
� 1,400 communities
� 76,000+ miles of pipeline
� $1+ billion annually capital investment
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Vision and Strategy
� VisionSafest provider of natural gas services
� Recognized for: Exceptional Customer ServiceBeing a Great Employer Achieving Superior Financial Results
� StrategyOperate our Business exceptionally wellInvest in our People and InfrastructureEnhance our Culture
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We Are Intentional About:
� Shaping our culture.� Developing our employees and growing
leaders.� (You will experience a small part of what we do
during our time together)
� Who we hire.� What we expect of ourselves and others.� Being highly collaborative.
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Desired Outcomes for Today
� Recognize how energy and moods can impact results.
� Gain insights about your own behavioral style.� An awareness of the implications of the blend of
behavioral styles on the teams you lead and people you work with.
� Introduce the importance of behavioral style flexing and how it makes your more effective as a leader.
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LeadershipStarts with Self Awareness
Stay physically, emotionally and mentally healthy when:� I show up for work each day at
my best.� I work with team members.� I focus on the Vision so that
Atmos Energy can achieve being the Safest provider of natural gas services.
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Awareness of Self
energy level
Managing personal energy is a key to
healthy, high performance.
energy = our inner feelings
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types of energy (feelings)
�high positive - energetic, enthusiastic� low positive – reflective, grateful
�high negative – angry, hostile � low negative – worried, depressed
passive-aggressive
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Awareness of Self
moods
Our state of mind (reflected in our
moods) determines:
� our effectiveness as a leader
� our quality of life
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Mood Elevator
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Awareness of Self
power of thought� Our thinking drives our behaviors.
� Our thoughts determine our moods
and our moment-to-moment
experience of life.
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grateful
wise, insightful
creative, innovative
resourceful
hopeful, optimistic
appreciative
patient, understanding
sense of humor
flexible, adaptive
curious, interested
impatient, frustrated
irritated, bothered
worried, anxious
defensive, insecure
judgmental, blaming
self-righteous
stressed, burned-out
angry, hostile
depressed
results
behaviors
thinking up
down
Results Cone & Mood Elevator
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Awareness of Self
List of strengths and challenges� Strengths
� List three or more traits that are your greatest strengths: characteristics that help you achieve results and be effective with people and teams.
� Challenges� List three or more traits that reduce your effectiveness in
achieving results or working with people.
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Behavioral Styles
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Behavioral characteristics
� disciplined� structured� logical� reserved� organized� precise� task-focused� shows less emotion
formal
� less disciplined� more impulsive� more intuitive� more approachable� less organized� approximate� relationship-oriented� shows more emotion
informal
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Behavioral Characteristics
� forceful� more certain� takes charge � emphatic� direct� impatient� challenges� states information
dominant� less forceful� more flexible� less directive� thoughtful� indirect� more patient� supportive� asks questions
easy going
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Behavioral Styles Exercise #2
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typical characteristics
controlling stylestrengths
takes charge
decisive
bottom-line focused
potential liabilities
impatient
insensitive
autocratic
analyzing stylestrengths
thorough
organized
good planner
potential liabilities
indecisive
too detailed
risk averse
strengths
stimulating
inspirational
idea generator
potential liabilities
impulsive
poor follow-through
poor planning
promoting style
strengths
team player
consensus builder
relationship oriented
potential liabilities
too agreeable
avoids conflict
not assertive enough
supporting style
formal
informal
easyg
oin
g
do
min
an
t
Each stylegets results!
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supporting
promoting
analyzing
know feel
about bottom -lineresults
in control
the impact onpeople
included
that it will be exciting
inspired
wants to…
that it is fact-based
certain
controlling
Style Flexing
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Lessons From the Styles Exercise
� Diversity brings strength to a team.
� There is no one “right” style:�All styles get results
�All styles have strengths and weaknesses
� Value your style, but lean toward your opposite/complementary style.
� We can connect to and influence others better by being aware of their style.
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Questions
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