Download - The Anatomy of an AWESOME Customer Service Rep

hyrell.com / franchise

The Anatomy of an

AWESOMECustomer Service Rep


Franchisees are always looking for AWESOME Customer Service Reps to help build their small business. If you need to hire a great CSR, here

are some of the best qualities to look for…


A PassionateHeart


Look for candidates with a strong enthusiasm for the job and a passion for helping customers.

{ }“Describe a situation where you received really great customer support. What made this experience stand out?”


Fast Thinking


Critical thinking and problem solving skills are a must-have for any top-notch CSR.

{ }“How do you respond when you don’t know the answer to a question?”


Nerves of Steel


A CSR must be ready to handle stress and adversity on a daily basis – so it’s important to a

thick skin and develop nerves of steel.

{ }“How do you respond to criticism from customers?”


A Strong MoralCompass


“Always do the right thing” is the motto to live by so that your CSR can inspire trust and build

goodwill with your customers.

{ }“How do you build trust with your customers?”


A Great SenseOf Humor


A positive attitude can get you through a lot of bad days, especially as a CSR.

{ }“Customers can be critical at times. How do you stay positive?”


An InnerZen


Patience is THE virtue for any great CSR. The best ones know how to stay calm, cool, and collected

in any situation.

{ }“What do you do in your free time to relax?”


Hyrell provides a powerful hiring management solution for franchise operations of various sizes and industries. The Hyrell cloud-based system helps franchisees find,

qualify, engage, and hire the best applicants possible.

hyrell.com/franchiseFor More Information on Franchise Hiring Visit:

Download - The Anatomy of an AWESOME Customer Service Rep

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