Download - The Basics/Getting Ready For EMR/HIT
Sub-titleThe Basics/Getting Ready For
EMR/HIT
Louisiana Department of Health and Hospitals Bureau of Primary Care and Rural Health
Top Ten Mistakes • Not using a structured process• Not defining needs prior to search• Hiring a Consultant who is really a
Reseller• Paying too much attention to Bells and
Whistles not enough to details• Buying More or Less than you need• Allowing Vendors to drive the process
Top Ten Mistakes• Not including Key Users in selection
process• Allowing the “Powers to be” to choose the
system• Confusing the Salesperson with the
Product• Not using an Request For Proposal ( make
sure vendors know what you need)
Keys To Success• Use a structured process- Select an
Implementation team• Make a list of needs and requirements-
know what you already have and do not have
• Be careful with consultant that you are being exposed to all possible vendors not just the ones that they have affiliation with
Keys To Success• Innovative new product features may
seem cutting edge and exciting be careful not to let it distract you. Concentrate on functionality you will use every day. Most sales Reps are great at dazzling you with fancy features. Remember they are paid to sell….
Keys To Success• Do not leave out meaningful users. Form a
team from representatives of all affected departments from day one
• Without a clearly defined list if user requirements you will tend to buy more functionality or totally go the other way and not get enough. Select a system that allows growth and enhancements when needed
Keys To Success• Vendors are highly skilled at showing you
what they want to show you. Use the RFP and discuss in detail issues
• Many organizations still choose computer systems based on a op down order…Be CAREFUL
Keys To Success• While vendor Reps tend to be friendly
people this often results in “Halo Effect” a subconscious process in which we
associate the positive characteristics of the salesperson with what they are selling
Keys to Success• In attempt to fast track a lengthy process
we sometimes skip very important details• RFP-Allows documented responses from
vendors on system capabilities and promises.
• Hard to prove verbal promises to backup your claims. This can save you Thousands during the implementation phrase of your products
What to Negotiate Over• Initial Cost• Hardware Cost• Software Cost• Communication Cost• Installation Cost• Ongoing Support Cost• Implementation Cost• Technical Support Cost• Interface Cost• The cost of Tailoring• Future Upgrades and releases
TIPS:1. Pick a team2. Set time lines and goals3. Evaluate current hardware4. Keep list keep it updated5. Do RFP6. Sort by types, vendors size, budget
allowances7. Choose 3-5
Tips:• Compare choices• Set up Demos/ have present patient
scenarios…Review sample reports…check on integration…Support and training
• Discuss issues• Check references… good ones and ask
for challenging reference…visit sites• Reputation
Tips:• Remember you are in Control• Negotiate, Negotiate, Negotiate..• Company History • Maturity level of product… generation II or
higher…
How to Contact UsDepartment Of Health and Hospitals
Bureau of Primary Care and Rural Health
Practice Management Consultants:Susie Hutchinson, CAPPM -Statewide-Program Manager - 225-342-1584
Lynn Kinchen- Statewide- Program Monitor- 225-342-0057
Health Systems Development:Tracie Ingram- Community Developer- Statewide
225-342-1233 [email protected]